tuktukrental.com レビュー 62

TrustScore 5段階評価の4.5

4.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

In februari hebben we het voorrecht gehad een TukTuk te huren bij TukTukrental, en we kregen een gloednieuwe Tuk! Wat een fantastische ervaring was dat! We hebben volop genoten van de vrijheid, de oli... もっと見る

5つ星のうち5の評価

⭐⭐⭐⭐⭐ Amazing experience – highly recommended! We had a fantastic experience renting a tuk tuk in Cambodia. The service was excellent from start to finish – very helpful, friendly, and profession... もっと見る

5つ星のうち5の評価

I wish I could leave more then 5 Stars. We had an excellent experience with tuktukrental. We rented a Tuktuk for 5 weeks and traveled all around Sri Lanka. We drove 2282 kilometres. The communicati... もっと見る

5つ星のうち5の評価

We sadly had to cancel our honeymoon in Sri Lanka at the last minute but I still wanted to give a great review to this superb company who guided us the whole way through the booking process, gaini... もっと見る

企業が回答しました

企業情報

  1. 旅行業者
  2. 運輸サービス
  3. 旅行代理店

当該企業による記述

We are a social business that rent tuktuks/rickshaws from locals to tourists for self-drive adventures in paradise.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

62件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

Geweldige ervaring!

In februari hebben we het voorrecht gehad een TukTuk te huren bij TukTukrental, en we kregen een gloednieuwe Tuk! Wat een fantastische ervaring was dat! We hebben volop genoten van de vrijheid, de olifanten op de B35, alle lachende, zwaaidende mensen en het plezier van het rijden. De service was uitstekend, met een informatieve en tegelijkertijd gezellige uitleg. Het was simpelweg een geweldige ervaring die we iedereen aanraden!

2026年2月1日
自発的なレビュー
5つ星のうち5の評価

Vrijheid en vooral blijheid

We hebben 21 dagen door Sri Lanka getoerd in “onze” tuktuk 🛺 en hebben enorm genoten! De grootste uitdaging was om te wennen aan het chaotische verkeer, maar na twee dagen voelde het al als de normaalste zaak van de wereld. Wat een vrijheid en vooral blijheid als je met een tuktuk reist! We kregen een gloednieuwe tuktuk mee en hebben geen enkel probleem gehad. De service van tuktukrental.com was fantastisch. Van begin tot eind waren ze duidelijk, aardig en behulpzaam. Een top-organisatie!

2026年1月31日
自発的なレビュー
5つ星のうち5の評価

tuk rental 6 days in Cambodia

A very efficient company and yet also very relaxed. Easy to book, honest people and incredibly helpful when things go a little wrong, which they do of course when you rent 5 tuks for 6 days in Cambodia. I can highly recommend this company. Great fun.

2026年1月14日
自発的なレビュー
5つ星のうち5の評価

Just finished our 19 day rental of a…

Just finished our 19 day rental of a Tuk Tuk with tuktukrental.com in Sri Lanka and words cannot describe the adventure this offers! We had the most amazing time, a great lesson to introduce us to the Tuk Tuk then set off from the busy streets of Colombo to the hairpin loops on Ella, down to the open roads of Yala (having to bypass an elephant or two) and down the sunny south coast to Galle! The company organised everything tremendously! They even picked our Tuk Tuk up for us whilst we did the train journey! In my opinion there is no other way to discover this beautiful country! All the locals are very helpful with your Tuk Tuk if you need it, but ours was very reliable and we had no problems and the team are a phone call away when you are making silly mistakes like trying to start the engine in 1st gear! Oops! Highly reccomend to anyone looking to travel in style and with freedom! You will not be disappointed. It’s also very very safe!

2026年1月17日
自発的なレビュー
5つ星のうち5の評価

POLECAM!

Zdecydowanie polecam!

2025年12月3日
自発的なレビュー
tuktukrental.com ロゴ

tuktukrental.com からの回答

Hi Rafal,

Sorry to hear that you have faced a delay with picking up your tuktuk. We looked through all of our records to understand if you were one of our customers and we haven't found any booking containing your name. Could you please provide some form of proof that you were booked with our company.

Because there are many copycat brands that operate under simialr names: (Ex: tuktuk rental negombo, tuktukrenta.com tuktuk or tuktuk rental ceylon, etc.

This seems like a misinterpretation from your end - We have also raised this case with TRUSTPILOT requesting to remove this review which is unfair!

5つ星のうち5の評価

⭐⭐⭐⭐⭐ Amazing experience

⭐⭐⭐⭐⭐ Amazing experience – highly recommended!

We had a fantastic experience renting a tuk tuk in Cambodia. The service was excellent from start to finish – very helpful, friendly, and professional. We received a thorough introduction and felt safe and well taken care of the entire time.

Driving the tuk tuk ourselves was truly one of the highlights of the trip. It gave us a great sense of freedom and a much more authentic way to explore the city. Fun, unique, and unforgettable.

2025年12月19日
自発的なレビュー
5つ星のうち5の評価

We participated in the Tuk Tuk…

We participated in the Tuk Tuk Tournament 2025 , driving our Tuk Tuk through Cambodia with 30 other Tuk Tuk teams and it was so so cool ! I never thought we would see so much of friendly , smiley, beautiful Cambodia riding around through towns , villages and remote landscapes . The support that Tuktukrental supplied throughout the tournament was great and we were never worried even though we were often far away from villages. We were always greeted with smiles from Cambodians who loved us driving a local vehicle . Thank you Tuktukrental.com for providing us with a chance see a country from such a different perspective !!

2025年11月20日
自発的なレビュー
5つ星のうち5の評価

Great experience

Found this place when I could not rent a car in Cambodia. So glad we did. Much easier in Siem Reap, and Ankor Wat. OK, so there's no air-conditioning and you need to be adventurous. The reward is con tact with locals, mobility and freedom. The Tuk-Tuk was not brand new and that is a plus. You get a quick course and you're off exploring. Deposit was refunded as promised within 2 weeks. Great experience.

2025年7月31日
自発的なレビュー
5つ星のうち5の評価

Amazing experience

I had an amazing experience with tuktuk rental. The price was a little higher than the rest of the renting companies, but absolutely worth it.

They arange everything, from insurance to permit. I also got in a little scrape with another car and they fixed everyting within 10 minutes so that I could continue my journey.

They respond very fast and have a western mindset, so everything is taken care of, you get the information you actually need.

I loved this journey in Sri Lanka and thinking about doing the same in Cambodia with this company.

I would highly recommend this place, but only if you are in for a real adventure.

2025年7月25日
自発的なレビュー
5つ星のうち5の評価

Experience of a live time

I wish I could leave more then 5 Stars. We had an excellent experience with tuktukrental. We rented a Tuktuk for 5 weeks and traveled all around Sri Lanka. We drove 2282 kilometres.
The communication with the company is very quick.
Our first tuktuk had an oil leek and the same day we had a replacement. A brand new Tuktuk.
We had a very good driving lesson before we went on the road on our own. Thank you so much for making our holiday unforgettable.

2025年8月15日
自発的なレビュー
5つ星のうち5の評価

3 weken Sri lanka met TukTuk

2 weken geleden samen met mijn vriendin ruim 3.5 week met de tuktuk door Sri Lanka gecrosst! Wat een ervaring. Ja het TukTuk rijden is heel even spannend maar je went snel aan het verkeer en aan het voertuig. TukTuk rental staat ieder moment voor je klaar om te helpen waar en wanneer nodig! We stonden een dag met pech langs de weg en meteen schoten ze in de regel stand en ontzorgde ze ons zo snel mogelijk. Heel fijn!

Bij terugkomst ook geen problemen met het inleveren of iets dergelijks, daar hadden we wel eens wat slechte ervaringen over gehoord maar na een check van het voertuig kregen we netjes alle borg terug en liepen we met een geweldige ervaring de deur uit

2025年7月10日
自発的なレビュー
5つ星のうち5の評価

Ein Traum, aber achtet auf die Fahrzeugpapiere

Tuktukrental.com ist ein sympathisches Unternehmen, die Philosophie sozial und fair, die Kommunikation angenehm:
Man hat das Gefühl, man ist unter Freunden.
Wenn etwas schwierig ist, dann bekommt man schnell Unterstützung über WhatsApp oder Telefon.
Das Fahrzeug war gut gecheckt, und die Fahrschule für
den Führerschein war streng, aber hilfreich, (Danke, Emilda!)
Ein kritischer Punkt war der Verlust der Fahrzeugpapiere durch uns:
Als wir erfuhren, dass TTR 100$ für die Wiederbeschaffung berechnet, waren wir irritiert über die Höhe des Betrages.
Ein konstruktives Gespräch wurde geführt, TTR will künftig schon zu Beginn auf den Verlustfall hinweisen, wir selbst werden nächstes Mal die Papiere bei den Pässen deponieren, wo sie sicher sind (und nicht mehr am Schlüsselbund)
Ein Unternehmen zeichnet sich auch aus in schwierigen Situationen, und das hat bei TTR funktioniert.
Wir freuen uns aufs nächste Mal.

2025年5月1日
5つ星のうち5の評価

Drive Cambodia in a tuk tuk,it will change your life!

We rented a Tuk tuk in Cambodia for just under 3 weeks and what a great decision it was!!
We had a totally great time and the team we rented from were on the hand to help us with any difficulties.
Having the tuk tuk gave us so much freedom and fun to follow our own path around Cambodia,2500 km later we are missing it so much!
We will definitely be tuk tukking again probably in Sri Lanka next.

2025年3月16日
自発的なレビュー
5つ星のうち5の評価

Une expérience incroyable au Cambodge

Une expérience incroyable de louer son propre Tuktuk, l'agence est de très bons conseils et une équipe est disponible tout au long de la location : nous avons eu un petit souci mécanique et ils sont intervenus très rapidement.

La gentillesse du personnel est exceptionnelle. Découvrir le Cambodge en Tuktuk est un voyage au plus proche des Cambodgiens et nous donne la liberté d'aller dans des endroits moins touristiques.

On recommande sans hésiter à tout ceux qui ont l'âme aventurière

2025年3月20日
自発的なレビュー
5つ星のうち1の評価

Awful customer service, $150 deposit not returned

Unfortunately an awful customer service and experience provided from tuktukrental.com. I rented a tuk tuk for 4 days in Sri Lanka from the 5th to the 8th of January 2025 and on the 24th of January as I write this review I still haven't received my $150 deposit for the tuk tuk back, despite having no deductions or damage.

I have contacted them multiple times across their available communication channels, and they have not responded to me. Still waiting to get my money back so I cannot recommend them and I'm worried about getting the money back at all now given the length of time that has passed.

2025年1月8日
自発的なレビュー
tuktukrental.com ロゴ

tuktukrental.com からの回答

Hi Ryan,

Thank you for taking the time to share your feedback, and I want to sincerely apologize for the delay in refunding your $150 deposit. I completely understand how frustrating this must have been, especially when it affects your finances and trust in our service.

I’m pleased to confirm that your refund was processed on the 24th of January, and you should have received an email with the details. If you haven’t seen it yet, please check your spam/junk folder, or let us know, and we’ll resend it immediately.

To provide more context and transparency, I’d like to explain what happened so you and others reading this review can understand the situation fully.

During your communication with us, there was an unexpected technical issue with our messaging platform. Unfortunately, your messages were not being forwarded to our customer service team as they should have been. This was due to a system error with the tagging function, which we only discovered after investigating your case following your review.

As soon as we identified the issue, our finance manager reached out to you directly on the 24th of January to resolve the matter and process your refund.

I want to emphasize that this was an isolated incident and not reflective of our usual standards. We take full responsibility for the inconvenience caused, and we’ve already taken steps to ensure this doesn’t happen again.

On a positive note, I’m glad to hear that aside from this issue, you had a great experience riding your tuk-tuk in Sri Lanka. It’s unfortunate that this refund delay overshadowed what sounds like an otherwise memorable trip.

We truly value your feedback and the opportunity to make things right. If you’re open to it, we’d greatly appreciate it if you could reconsider your rating, now that the matter has been resolved. Of course, we completely understand if you’d prefer to keep it as is.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help and ensure you have a positive experience with us moving forward.

Thank you again for your patience and understanding.

Regards,

Manager Customer Experience
Team tuktukrental.com

5つ星のうち5の評価

Best experience with Tuktukrental

i never thought i will have such an amazing experience by driving a Tuktuk but Tuktukrental team they made this true , they are organized , friendly and professional thanks for everyone who was part of that.

2024年11月11日
自発的なレビュー
5つ星のうち5の評価

Their service is the best

Their service is the best, and I absolutely suggest to rend a tuk with them as soon as you arrive in Sri Lanka. We cannot wait to comeback and rent the tuk tuk again

2024年10月16日
自発的なレビュー
5つ星のうち5の評価

The Best Tuk-Tuk Experience Ever

The Best Tuk-Tuk Experience Ever! 🛺✨

Renting a tuk-tuk from Tuktukrentel.com was hands down one of the best experiences I’ve ever had! From start to finish, the customer service was absolutely flawless—honestly, I’ve never experienced anything like it. Darren, in particular, deserves a huge shoutout for going above and beyond to ensure everything ran smoothly. Whether it was answering our questions or handling the paperwork, he made everything effortless. (He deserves an raise!✨)

The insurance coverage was spot on, giving us peace of mind throughout the trip, and there were no issues at all when it came to payments or refunds. When the time came to say goodbye to our trusty tuk-tuk, there were actual tears. 😢

Their app is super intuitive and easy to use, making the entire process even better. And if you have any questions about your journey or Sri Lanka in general, they’re more than happy to help. 🌍

What really sets Tuktukrentel.com apart is their commitment to giving back. A large portion of their profits goes to supporting local communities, which made the whole experience feel even more meaningful. Knowing that you’re contributing to the beautiful country you’ve been exploring is priceless. 🇱🇰

Yes, the price may be a bit higher, but it is absolutely WORTH THE MONEY —for the service, the experience, and the positive impact. 💯

2024年10月1日
自発的なレビュー

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