turbify.com レビュー 508

turbify.com からの回答

15時間前

Dear Ali,

Thank you for sharing your feedback. I’m sorry that your experience with us has felt both “very bad” and “very expensive”, and that our past‑due outreach came across as spam rather than support.

In this case, we were trying to reach you about a pending invoice on your account, which is why you received multiple calls that ended up as voicemails when we couldn’t connect. You’ve told us that you don’t feel you’ve used the site and that the calls felt like unwanted payment reminders, and we take that seriously. We don’t want you to feel harassed or overcharged.

We’d like to review the charges and the account with you in detail, and we can also update your contact preferences so that, if you prefer, we stop phone calls and switch to email‑only communication. Please contact us at +1 833-689-8585 and mention this review so we can:

Go over what you’ve been billed for, and

Adjust how and when we contact you going forward.

turbify.com からの回答

14時間前

Dear Chris,

Thank you for sharing this, and I’m sorry that your renewal experience felt sudden, confusing, and like a waste of your time—especially with the charge happening earlier and at a much higher amount.

You contacted us after noticing that your yearly hosting fee was charged about a month earlier than you expected and at more than 2x the previous amount.

We understand that, from your perspective, the combination of an earlier charge date, a large price increase, and initial explanations that didn’t fully resolve your concern made it feel like no one was taking proper action and that simply saying “we understand your frustration” was not enough. You’ve told us you are canceling and considering other providers, and we respect that decision.

If you would like a written breakdown of your previous and current pricing, the exact refund processed, and your cancellation status, we’d be happy to provide it so you have a clear record. Please contact us at +1 833-689-8585 and mention this review so we can send a detailed summary for your records.

turbify.com からの回答

14時間前

Dear Harry,

Thank you for your feedback and for recognizing that our agent was very helpful while assisting you with your business email access.

I’m sorry that, despite those efforts, you still weren’t able to log in to your email and that the call was disconnected before we could complete the final steps. During your last interaction, our agent walked through the login and password reset steps with you, shared a help article, and sent a password reset link for your Turbify account along with instructions to reach your business email, but we understand the issue wasn’t fully resolved when the call dropped.

We’ve since tried to reach you twice by phone to continue where we left off. Whenever it’s convenient, please contact us at +1 833-689-8585, and we’ll be happy to personally walk you through the remaining steps to get your email working again.

turbify.com からの回答

14時間前

Dear Ronald,

Thank you for taking the time to share your experience with us. I’m sorry that you found it difficult to understand our representative’s English and that your call lasted so long with multiple holds; we understand how frustrating that can be and this is not the level of service we aim to provide.

We reached out because your account had been suspended after suspicious activity was detected, including multiple domains being purchased without your knowledge, which suggested that your account might have been compromised. During your calls, our agents verified your details, explained the unauthorized domain purchases, sent a Turbify password reset link so you could regain access, and then helped cancel the domains that were wrongly purchased and activate your login page so you can securely access your account again.

We also placed follow‑up calls to help secure your account, but we understand that the combination of security checks, holds while the agent consulted the team, and the communication barrier led you to rate the service as “terrible.” We are reviewing this interaction for language clarity and hold‑time reduction so that future conversations are easier to follow and more efficient.

We’d appreciate another chance to speak with you, with a representative who can go over everything slowly and clearly, and confirm that your account is fully secured and working as expected. You can reach us at +1 833-689-8585. Thank you!