turbify.com レビュー 508

turbify.com からの回答

16時間前

Dear Jordan,

Thank you for being with Turbify for so many years and for trusting us with your business photos and listings over that time. I’m truly sorry that after the recent Localworks format and dashboard changes, it appeared as if six years of pictures and data were gone, and that your experience with support left you feeling that nothing was recovered while prices increased.

From your calls, we understand that when you logged in to the updated dashboard, the site looked completely different and hundreds of images you had uploaded and linked across multiple Localworks plans seemed to have disappeared. During your subsequent conversations, our agents confirmed your Localworks Standard plan and the existing case (02170991), shared a help article on adding images, and checked internally to understand whether the photos were still associated with your listings. After review, we advised connecting your business directories—especially Google Business Profile—so that images could sync correctly, and, if they did not reappear, to download them from your website and re‑upload them to the new dashboard.

We recognize that this felt like starting over rather than a true solution, especially given your history and the pricing increases you mentioned, and we understand why you’ve said you’re “done” and plan to cancel. For a case involving years of photos and multiple Localworks plans, we should have escalated more proactively, called you back after the first disconnected call, and given you a clearer explanation of what changed in the new dashboard and what we could (and could not) technically restore.

If you are open to it, we would still like to take one more careful look at your account: to confirm exactly which images are still present in your connected directories, recover anything that can be restored into the updated dashboard, and discuss options that reflect the value and time you’ve already invested. Please contact us at +1 833-689-8585 and mention case 02170991, and we will route your request directly to a specialist familiar with the new Localworks experience.

turbify.com からの回答

16時間前

Dear Linda,

Thank you for sharing your experience with us. I’m sorry that a simple password reset turned into a nearly hour‑long process with two agents, and that the online reset option didn’t work as you’d expect.

From your feedback and our records, we see that you were unable to log in to your business email and that the self‑service password reset mechanism malfunctioned, which forced you to call us instead of resolving it quickly online.

We also understand that once you regained access, you began seeing ads in your mailbox and that, given the cost of this email service, this feels unacceptable and adds to your frustration with the overall experience. Your comment that poor customer service plus ads may cause you to cancel is something we take seriously, and we’re reviewing both the reliability of the online reset flow and how we communicate about ads and plan options so situations like this are clearer and faster to resolve.

If you’re open to it, we’d like the chance to review your account together: to confirm that everything with your login is working smoothly now, to go over available email plans and ad expectations, and to see what we can do so the service better matches what you’re paying for. Please contact us at +1 833-689-8585 and mention this feedback so we can prioritize your case.

turbify.com からの回答

16時間前

Dear Andre,

Thank you for taking the time to share your experience. I’m sorry that you spent nearly an hour on the phone and still felt you left without a clear resolution, and that it seemed like our agent didn’t fully understand your issue.

From your call and our notes, we understand you reached out because email notifications stopped working after changes were made to your website forms. Our agent walked through basic troubleshooting and explained that your site uses custom code, which unfortunately falls outside the scope of what our team can directly support. You were advised to update the TXT records and allow 30 minutes to 2 hours for DNS changes to propagate, but we recognize that this explanation did not feel like a complete or satisfying fix for you, and the call eventually ended after a disconnection.

We understand how frustrating it is to invest that much time without a clear “this is fixed” outcome, and to feel that your specific problem wasn’t fully understood. We are reviewing this interaction to improve how we confirm understanding of complex issues, set expectations around custom‑coded websites, and summarize next steps so you are not left unsure about what will or will not resolve the problem.

We’d appreciate another chance to help: we can review your DNS and form settings together, clarify exactly what our support can handle, and point you toward the most suitable next steps or resources for the custom code on your site. Please contact us at +1 833-689-8585 and mention this feedback so we can route your case to a specialist familiar with form and notification issues.

turbify.com からの回答

16時間前

Thank you for being a hosting customer with us and for sharing your honest feedback. I’m sorry that you experienced a price increase of around 16% within a year and that it felt sudden and unfair, especially when you see lower pricing advertised for new customers on a similar plan.

When you contacted us, you were exploring a change from a monthly to an annual hosting plan, and during that conversation you raised understandable concerns about the recent price change and the difference between your current rate and pricing shown for new sign‑ups. Our agent explained the plan‑change process but, as you mentioned, your concerns about the increase and the perceived gap between existing‑customer and new‑customer pricing remained unresolved, and you chose to review your options before deciding on next steps.

We recognize how frustrating it is to feel that your loyalty isn’t being rewarded and to learn about a price change without the level of advance notice you expected. We are reviewing how we communicate upcoming price adjustments and how we can better highlight any loyalty discounts or alternative plans (such as annual billing options) that may reduce the overall cost for long‑time customers like you.

We’d appreciate the opportunity to go over your account together: to review your current charges, compare them with available plans and promotions, and see whether we can find a configuration that feels fair and keeps your hosting with us competitive. Please contact us at +1 833-689-8585 and mention this feedback so we can route your request to our billing team for a detailed review.

turbify.com からの回答

5日前に更新

Dear John,

Thank you for sharing your experience. I’m sorry that you struggled to understand our representative’s English and that your refund request left you feeling frustrated and unheard—that is not the experience we want for you.

You contacted us to cancel your plan and request a refund for the most recent renewal. After reviewing your account and checking with our internal team, we confirmed that your subscription does not meet the eligibility criteria for a refund under our current policy, which is why the agent informed you that the annual fee is non‑refundable, even though the renewal was billed before the previous term’s end date. We understand that this feels unacceptable from your perspective, and we’re sorry for the disappointment this has caused.

During the call, your cancellation was completed, and we also confirmed that there will be no further charges in upcoming billing cycles. You will retain full access to your services until the plan’s term end date (around 5/5/2027), after which the subscription will not renew again.

We take your comments about communication seriously and will use them to improve how we match language preferences and explain billing and refund policies more clearly.