Because of Ruchitha, I was able to fully understand the best package options available to me. She was kind, patient and really took her time with making sure I understood everything she explained. I... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After 20 years I am switching mail providers. Turbify has totally failed supporting my email. I am in a job search and now cannot send or receive. After five hour long phone conversations I have parti... もっと見る
Promises not kept. Notified of repeated failed SSL issue on April 14. Said the issue would be resolved by backend team in 3-5 days. Website still broken 7 days later. Turbify has not communicated... もっと見る
When I called, there was no long wait time. The first customer service rep was responsive, attentive, and immediately knew which customer service rep in another department I needed to speak with. The... もっと見る
企業情報
当該企業による記述
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
連絡先
3.7
まあまあ
508件のレビュー
ネガティブなレビューの 71％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A Good Experience
I'm hopeless when it comes to technical things; everyone at Turbify was very sweet and patient with me as they addressed some issues with my website and got me squared away. The billing dept. representative was also very nice as she changed my plan.
2026年4月10日
IMPRESSIVE CUSTOMER SERVICE
I was experiencing downtime after making payment and the response i got was very helpful and timely
2026年4月7日
My issue was solved on the spot.
2026年4月11日
Sravantia was very helpful
Sravantia was very helpful , answered all my question, She help me get to help section so i can learn and understand how to rebuild my website with the web builder. I appreciate her assistance today.
2026年4月10日
worked with me on a better plan.
2026年4月10日
My tech rep was friendly & knowledgable
My tech rep was friendly, knowledgeable, and seemed genuinely interested in working my issue to completion.
2026年4月9日
I called because my website was completely down!
I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted many sites. So we spent time looking at my SSL certificate, my DNS server, etc. when a simple "we are down and aware of the issue" would have saved much time.
2026年4月10日
Handled very well!
2026年4月10日
After 41 minutes on the phone with an…
A few days after spending 41 frustrating minutes on the phone with an agent, I received an email advising me that my case was closed — seemingly with only a restatement of the issue, and no fix. When I randomly attempted my transaction again a few days later, however, the problem had been quietly resolved. So partial marks for fixing the issue, but none for letting me know.
2026年4月9日
turbify.com からの回答
Dear Ken,
Thank you for sharing your feedback. I’m sorry that, after a 41‑minute call, you felt your case was closed without a proper resolution—that isn’t the experience we want you to have.
On your call, you were unable to add your card, and our agent collected the necessary details to escalate the issue. The case was then worked on and fixed by our specialist on the backend. However, you later let us know that you were still experiencing the problem on your side, which we understand makes our initial “resolved” status feel illogical and premature.
We attempted two follow‑up calls and, when we were unable to reach you, we sent an email update so you would have the latest status and next steps in writing. If you are still unable to add your card, please contact us at +1 833-689-8585 and reference this review or your case number so we can reopen the case, verify the fix in real time with you, and make sure it truly works end‑to‑end.
I have had so few problems ever with my…
I have had so few problems ever with my website. When I do they are easy to reach, calm and worked it out quickly.
2026年4月10日
Customer relations were fantastic
Customer relations were fantastic. All of my expectations were exceeded. The excellent customer service representative helped me change my account to one that suited me much better. They spent a lot of time and were extremely helpful!
2026年4月4日
I was told that Turbify Websites can be…
I was told that Turbify Websites can be created thru a download of the HTML file of the website information without having to use the website builder software.
I spent considerable time in preparing the various pages of my website using powerpoint. Once prepared I used a free conversion program to generate an HTML version of my website for download on the Turbify Hosted platform: Infra-spec.com
Your agent specified that he would help to endure the website would be initiated correctly, but failed to do so.
Please send me DETAILED step-by-step instructions so that I can transfer the generated HTML file to by host website
Infra-Spec.com
Thank You,
Henry W gosselin
2026年4月9日
turbify.com からの回答
Dear Gosselin,
Thank you for sharing the details of your experience, and I’m sorry for the difficulty and extra time you spent getting your PowerPoint‑converted website live on your Turbify‑hosted domain infra-spec.com.
You built your pages in PowerPoint, converted them to HTML, and wanted to upload them directly without using the website builder. During your support call, our team helped you upload the generated HTML files, rename the main file to index.html, and clear the browser cache, after which your website successfully went live on infra-spec.com and loaded as expected. Your mailbox was also tested with a sample message, and email functionality was confirmed at the end of the call.
We understand you were expecting a more straightforward, step‑by‑step guide from the beginning, and we regret that this wasn’t provided clearly enough upfront. We’ve since emailed you detailed instructions on how to upload your HTML files to your hosting account and ensure the correct file names and paths are used, so you can repeat or adjust the process whenever needed.
If anything on your site or email stops working, or if you would like us to walk through the upload steps with you again, please contact us at +1 833-689-8585 and reference this review—we’ll be happy to assist you further.
Horrible service
Horrible. I paid for a 5 year plan and when I asked for an invoice or receipt I was told that they could not find one. I choose to not renew my subscription which was still good for 2 years and now my services have failed.
Very poor service
Now the story has changed. My email services had failed, after multiple attempts with customer service and still no active business email is when I chose to terminate my subscription. Not before, after. If I’m paying for a service and even after customer support cannot fix the problem then I will not pay for nothing. As of now I still have 2 years pre paid remaining and no active business email. This has taken so much of my valuable time to get nothing accomplished.
If my service worked in the first place, the 5 years of service that I paid for, I would not have ever needed to call tech support in the first place. Think about it. The only reason I called was to get my email back online that has failed since 12.31.25. After the initial few calls to tech support they said it was someone else’s fault, the domain provider or the web hosting service. Interesting enough this is when I had asked for my receipt of written invoice to see exactly what services I had paid for the 5 year plan. This is when tech support claimed that they could not provide any documentation on my 5 year purchase. They had zero records of it. In addition my email failed, it was someone else’s fault. Any right minded person would terminate business with this vendor. But seeing as I still had 2 more years already paid for, I’d let it ride. Now the new excuse was that I cancelled service. Odd because it failed prior to that. Now the accusations of foul language. Ok, go back and listen to all the conversations leading up to that and please explain how this is not a scam.
2026年4月4日
turbify.com からの回答
Dear William,
Thank you for sharing your feedback. We’re sorry for the frustration you’ve experienced with your long‑term plan, billing records, and service access.
You mentioned paying for a 5‑year plan and later not being able to get a copy of an invoice or receipt, and that your services failed even though you believed the subscription was still valid for another two years. When we investigated, we found that the relevant subscriptions on your account had been cancelled, which is why your business email stopped working, despite the earlier multi‑year term you remembered. During your call, our agent guided you through reactivating the necessary services so your email could be used again, but the call ended abruptly after inappropriate language was used and the line was disconnected from your side.
On a later call, another agent reviewed and explained the term end date for your services and attempted to clarify how the prior cancellations and term dates affected your current access. During that explanation, the call was again disconnected from your side before we could complete the conversation. We also attempted two follow‑up calls and, when we were unable to reach you, sent an email summarizing the findings and your options so you would have everything in writing.
We understand this situation has been very disappointing for you and regret that you feel the service has been poor. If you would like us to fully review your account history, invoices, and current term status together and discuss what options are available now, please contact us at +1 833-689-8585 and reference this review so we can pick up where things left off.
Teresa was courteous and professional
Teresa was courteous and professional. Solved my issue.
2026年4月9日
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