turbify.com レビュー 508

turbify.com からの回答

13時間前

Dear Chris,

Thank you for sharing your feedback with us. I’m sorry that your experience with our customer service felt “awful” and that you did not feel there was enough follow‑up—especially now that you’re considering canceling your account.

From our side, we see that you first contacted us for help activating your business email, and our team helped you log in to your Turbify account, activate the mailbox, and successfully start receiving messages. In a later month, you reached out again, and our agents assisted you with setting up your business email in the iOS Mail app, verified that you could send and receive test emails, checked for any folders or filters, and then helped you update your MX records when you asked to make that change.

Even though these individual issues were resolved technically, your review tells us that the overall experience still felt poorly handled and that you didn’t experience the proactive follow‑up and continuity you expected over time. We are reviewing your interactions to see where our communication and follow‑through fell short so we can improve how we monitor ongoing cases, close the loop after changes like MX updates, and make it easier for you to feel supported without having to chase us.

If you ever decide you’d like to revisit this or need further assistance, please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this with you personally.

turbify.com からの回答

6日前

Dear Christopher,

Thank you for sharing your experience. I’m sorry that our calls about a pending invoice have felt like spam, especially since you don’t recall ever using our site or services—this would be frustrating for anyone.

Our records show that we attempted to contact you about a past‑due invoice on an account in your name, which is why you received multiple calls and voicemails regarding payment. We understand you’ve told us that you don’t recognize having used our services, and that these calls are unwanted. We take that seriously and do not want you to feel harassed.

turbify.com からの回答

10時間前

Thank you for bringing this to our attention. I’m sorry that you were promised a phone call about your SSL issue, never received it, and then saw that your ticket had been closed—especially while your website was down.

From our side, we see that you contacted us because your site was unavailable due to an SSL problem. Our agent attempted troubleshooting, including running AutoSSL, and then consulted with a subject matter expert, who advised that a backend investigation was needed. You were told you’d receive a callback with an update, but that follow‑up did not happen, and the case was automatically closed after 72 hours had passed, which understandably led to your frustration and your comment that you are “still waiting” on a promised call.

When you reached out again about the same website issue, your case was reopened and escalated to our Escalation Team, where it is now being handled. This means your SSL problem is currently being worked on as an active case, not a closed one. We should have communicated this more clearly and kept you updated without you needing to chase us.

If you need further assistance, please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this as soon as possible.

turbify.com からの回答

5日前

Dear Gregory,

Thank you for sharing what happened. I’m very sorry you feel that your domain was “stolen” and that we did not protect you—losing a domain you care about is upsetting and can feel like a serious breach of trust.

When you contacted us, we checked the WHOIS information and confirmed that your domain is now registered with GoDaddy (nameservers ns59/ns60.domaincontrol.com). Our internal records, and checks with our escalation team, show that the domain at Turbify was deleted in August 2024, most likely because the plan was cancelled or went unpaid past the allowed renewal/expiration windows. Once a domain passes through its expiry and redemption periods and is deleted from the registry, it becomes available for anyone to register as a new name, which is how it later ended up being registered via GoDaddy.

You told us that you did not cancel the account, and we understand why this feels like we “let” the domain be taken. However, at the point when the domain was deleted and then registered elsewhere, we no longer had control over it on our side, so we are not able to recover it from Turbify’s systems. That’s why we advised you to contact GoDaddy directly to discuss any options or disputes related to the current registration.

We attempted to reach you via phone and email to better understand and resolve the issue but unfortunately could not get a response. Please contact our support team at +1 833-689-8585 at your convenience to cancel the services and request refund for the service of the domain you don't host with us. We value your time and would greatly appreciate the chance to resolve this with you personally.

turbify.com からの回答

10時間前に更新

Dear Ferenc,

Thank you for sharing your feedback. I’m sorry that your experience left you feeling that our customer support was “worthless,” especially when you were just trying to access your business email.

From our notes, we understand that you were unable to log in to your business email and that there was confusion between your old Yahoo Small Business login and your Turbify account. Our agent explained the difference between the two, helped you reset the business‑email password, and you were able to log in successfully on your mobile device. However, when you tried to use the same credentials on your computer, they didn’t work as expected. The agent then requested another reset through the proper channels and asked for verification steps so we could confirm the correct account details, but the login information provided did not match, and you chose not to complete the credit‑card verification or the “forgot login email” flow. When we asked you to log in to your Turbify account or use control panel to perform a reset, the call was disconnected during the assistance.

We absolutely understand how frustrating it is when you’re locked out and it feels like nothing is moving forward. At the same time, for security reasons, we are limited in what we can change on an email account if we cannot complete the required verification steps or confirm the exact login details with you. That combination of security checks, repeated logins, and a dropped call understandably contributed to your impression that we were not helping.

We’ve attempted to follow up by phone to reconnect and finish the process. If you’re willing, we’d really appreciate another chance to help you get this working end‑to‑end: please contact us at +1 833-689-8585 and mention this feedback so we can review your account, walk step‑by‑step through verification in the simplest possible way, and confirm that your business email is accessible on both mobile and computer.

turbify.com からの回答

10時間前

Dear Kristina,

Thank you for taking the time to share such a detailed account of your experience. I’m truly sorry that your store was heavily affected after the Turbify transition—especially the long period where orders could not be taken, the ongoing issues with Coupon Manager on a large catalog, the billing during outages, and the changes to PayPal and direct‑card options without clear notice.

From your feedback and our records, we understand that after the platform change, your website struggled for a long time before it reached even about 75% of the functionality you expected. You’ve reported that Coupon Manager has never worked properly for you: when you try to include or exclude items, the “Choose Target Items” list only shows archived or irrelevant products, not the active catalog you actually sell. Our team acknowledged this and, after backend investigation, confirmed that the selection UI can be unreliable for larger catalogs and may not display all active products. We suggested workarounds such as “Include all items” or manually entering SKUs separated by commas, but for a catalog with hundreds of products, that is not a realistic or efficient solution.

We attempted to reach you via phone and email to better understand and resolve the issue but unfortunately could not get a response. Please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this with you personally.

turbify.com からの回答

10時間前

Dear Jonas,

Thank you for letting us know how you feel. I’m sorry that, after you reported issues accessing WordPress Management and asked for help resync it with your existing WordPress installation, you left feeling that we did not fix the problem.

From your description and our records, we understand that when you tried to log in to WordPress Management/WordPress Toolkit, the login button kept sending you to a setup or password‑change page instead of your WordPress dashboard, and that the setup page itself became stuck. You specifically requested a resync with your existing site and even shared a screenshot to show what you were seeing. At that time, our agent explained that backend support was not available over the weekend and promised to escalate the issue and send you updates by email, but that escalation never happened and no follow‑up was sent. The case was left pending without a resolution and later closed by a supervisor, which understandably led to your comment that we “did not fix the problem.”

This is not the level of follow‑through you should expect from us. When we say we will escalate an issue and keep you informed, it is our responsibility to actually do so or at least clearly explain any constraints. You took the time to report a specific WordPress access issue and provide details; in return, we should have kept the case open and active until we could confirm a working fix or at minimum given you a clear update.

Your case has now been treated as an unresolved issue that requires further review. If you are willing, please contact us again at +1 833-689-8585 and mention this WordPress Management ticket so we can prioritize it, properly escalate it to the backend team, and work with you until you can reliably access your WordPress dashboard from the management tool.

turbify.com からの回答

5日前

Dear Jauz,

Thank you for being a long‑standing, paying customer and for taking the time to share such detailed feedback. I’m sorry that your recent chat and phone experiences left you feeling brushed off and not truly listened to—that is not the level of service we want to deliver.

You reached out to us three times in one day (two chats and one phone call) about a price increase from $285.10 to $373.59, and you mentioned that you didn’t receive clear advance notification of the change. On chat, our agent explained that this was related to a billing system update, but we understand that this explanation did not feel like a genuine attempt to resolve your concern. You then called in, shared that you only use a single page and one email address, and requested to cancel because the new cost didn’t match your usage.

During that phone call, the agent recommended moving you to a Web Hosting Essentials plan that better fits a smaller site and a single email. When you encountered an error while trying to change the plan yourself, the agent manually initiated the plan change, escalated the issue to our engineering team, and completed the plan change on your behalf, even though that may not have been clearly communicated to you at the time. We also made a follow‑up call to confirm everything (and left a voicemail when we couldn’t reach you) so you would know the plan change had been completed.

It’s clear, however, that we did not explain the escalation and resolution in a way that gave you confidence that your complaint was taken seriously, and for that we sincerely apologize. If you are still dissatisfied or considering other vendors, we completely understand—but if you’d like, we’d be happy to review your current plan, pricing, and usage with you again, and make sure you are on the simplest, lowest‑cost option that meets your needs.

Please feel free to contact us at +1 833-689-8585 so we can pick up directly from here and ensure everything is completely clear.

turbify.com からの回答

10時間前

Thank you for sharing what happened. I’m sorry that when you tried to keep only your domain and cancel the upcoming web hosting, you were told you’d need to prepay for three years of hosting—around $400—and that your account showed as overdue even though the new service had not yet started.

From our review, you originally contacted us to discuss pricing for renewing your domain only, with no hosting. During that conversation, the agent did not fully practice active listening or clearly walk through your billing details, including the past‑due balance that was already on the account. The explanation you received included technical billing terms and did not clearly separate your existing charges from the future‑dated hosting plan, which made it sound as if your only option was to pay for years of hosting you no longer wanted. This understandably led to frustration and to your comment that “no other option than closing the whole account was offered.”

You later expressed your intent to cancel services and requested a domain transfer, and the account was ultimately closed and prepared for that transfer. We recognize that all of this should have been presented more clearly: what was already owed, what could be canceled without penalty, and what choices you had if you wanted to keep the domain while changing or removing hosting. You should not have had to piece this together yourself from technical or confusing language.

If you ever decide you’d like to revisit this or need further assistance, please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this with you personally.