Turbocharger Pros レビュー 

Buyer beware, this company has the absolute worst customer service I have ever experienced in my entire professional career. I called to ask a simple question about a turbocharger I purchased trying to verify fitment for a particular vehicle. At first their representative tried to accommodate my questions without prevail, when I asked to speak to her direct supervisor she said that would not be possible as they were busy. I offered to take their name an number and try calling back (she said I would not get them on the phone) so I offered to leave my name and number and have them call me back. Again “They will not call you.” At this point in time I am starting to get heated regarding my purchase. Again I asked to speak with anyone in the company that could help answer questions regarding turbo fitment for me. Again the answer was “No, that’s not our policy.” WHAT, that’s not your policy….to provide customer support to your customers? You’ll take their money, but won’t help when the questions get hard. So I spent over $1,300.00 with this company and they REFUSE to give me the time of day to answer fitment questions regarding a turbocharger THEY sell (I’m not even looking to return the item or even ask for a refund). All I want to know is if the turbo I purchased will work with my vehicle as I am getting conflicting information from my mechanic. So again I say buyer beware, they sure as hell will take your money, but they won’t give you the time of day if you have some “discovery type” questions. Oh and don’t even try to ask for a manager or a supervisor of some kind, because “That’s not their policy.” What a joke!

The Turbo was deliver on time after installed the turbo in my car all I can say so far is that the turbo is working fine for now.

price was great. got here fast. however, 1 of the parts was busted. thankfully my mechanic was able to use the pc off my turbo.

Part fit truck and had good instructions.

Easy to order. Complete with instructions. Warranty requirements highlighted so would not miss it. Part fit our car exactly.

Recomend doing business with them professional friendly and trustworthy. Right part on time just like promised.

Easy to navigate website. Best price I could find online and nice shipping options.

Part was hard to find other places and they made sure I got the right turbo fast.

My previous review was unfair, despite all that i put up with in my experience turbochargerpros always replied fairly promptly. And they did give a full refund for the turbo when it did not arrive.

I was looking to get info on turbos for my BMW 335i but unsure of which brand would be best for my application. Austin in the sales department was very knowledgeable & extremely helpful. He made it easy for me to choose the correct ones. I needed them right away & he made sure I received them overnight. Thank you very much for your excellent service.

Turbo was shipped and received to the Midwest in 5 days. Well packaged, no product damage. Turbo was as described and fit well. Ordered the gasket kit with and warranty as well. 2005 Forester XT back like it should be now. Everything included to swap, no chasing parts or modifying to fit. Saved 4-5 hundred bucks over Subaru reman. Would do business again in a heart beat, just hope it isn't for this vehicle.

was able to save money ordering turbocharged turbocharger on-line myself. Web site easy to use, part was delivered the next day- came with warranty. Our mechanic was able to repair the original part, so return was easy to Turbocharger Pros for a part never installed. Would definitely check their site and inventory available if needed.

WOW, the perfect match for what I needed. I sent in a question about the part I wanted to order and my message was answered right away.

Delivery was super fast and no problems with the part.

So the question that remains is will I deal with them again, OH HELL YES.

New Turbos for boat arrived quickly and were installed with no problems. Both motors ran great with the new turbos. I would order from these guys again!

AVOID LIKE THE PLAGUE.
I purchased a part and I received it.... 3 weeks later!
I called many time to ask for information about it.
I spent much time on the phone never to be able to talk to a real person.
That happened several times. Then finally I got a real person and....he hung up on me.
I wrote several emails to no avail until finally I got a notice saying the part was on back order but they didn't state this when I bought it.
My car in the shop 3 weeks thanks to useless TURBOCHARGER PROS.
BUYER BE AWARE

This place is terrible. 1k later and like a week I still dont have the turbo even though I was promised "Next" day. this place sucks balls!

POSSIBLY the best deal in the country. Perfect fit and backhoe is back to work with no issues. Have to put some hours on it to see how it holds up. So far I am a happy camper. Thanks.

Great price great selection Customer Service lacks a little bit on answering the phones for questions

I ordered a turbo with feed and return lines. The sales person said everything would go out the same day (I ordered them before 10AM on a Tuesday). Sales person said I should have everything by Thursday or Friday at the latest. By the following Tuesday, I still did not have the parts. I first tried calling, was put on hold. After waiting 10 minutes I tried connecting with the online chat. After a few minutes wait someone came on line. I found out one of the lines had to be ordered and they expected it by Thursday and would ship everything overnight - watch for an email with a tracking number. By Friday morning, still no tracking number so I went on line to chat. Had to wait more then 30 minutes before someone came on line. Then I find out the line they did not have is on backorder. They did ship the turbo and one line next day so I had them Monday AM. The poor customer service is not once did they call or email me that there was a problem getting parts.