Twinkly レビュー 1,510

Twinkly customer service department amazing. One email sent and my problem was fixed, Twinkly sent me a new adaptor for my twinkly lights free of charge, what an amazing company. Go folks get ordering your twinkly lights for this Christmas they are amazing and such fun as well. Twinkly do care for their customers and products 100%

Excellent Product. Aweseome support team!

Paola, and everyone in their customer support worked so quickly to help diagnose what was wrong with my lights, and then send me a replacement part. This is the second time I've had to contact them for different issues, and they are always so responsive and I appreciate that they check back with their customers.

Me han solucionado mi problema con un transformador defectuoso de mis luces twinkly 400 led.Han tardado más de la cuenta pero es comprensible ya que tuvieron la logística cerrada por vacaciones hasta el 19 de Enero. Pero al final han cumplido como empresa sería que es.

Tremendous customer service offered a discount in exchange for repair of a broken string, very pleased.

I’m happy with their very innovative products. I had trouble with strings this year but customer support was helpful and overall I’m satisfied with their products.

The power supply to our light system was damaged in a wind storm. After one email and some pictures we received the part we needed.

Excellent experience with Twinkly’s customer support.

From the very first contact, I received quick, clear, and well-explained responses. The team was extremely friendly, approachable, and genuinely willing to help.

I truly felt that my questions and ideas were listened to, with helpful suggestions and attentive follow-up throughout the entire process. It’s rare to find such a human, caring, and professional support team.

I highly recommend Twinkly not only for their products, but also for the amazing team behind the brand.

Twinkly products are incredible and bring so much joy! When one of my strands stopped working, after many years of use, I contacted Twinkly who was extremely helpful, and even though it was out of warranty they provided me with a solution I was very happy with. I can’t recommend them highly enough.

Great support!
I had a lot of questions about different lightstrings that I maybe could find on the website, because I want to use the lights in circusact and costume. But I could explain my situation, the purpose where I want the lights for and my questions, and they answered really detailed and helpfull. Even in the evening!
So thank you for the help and the advice!

The power supply for a Gen II set on lights went down, but after some messages to ascertain the component in question Twinkly sent out a replacement. I love the lights, and the service is great. Many thanks

Despite my product not being under warranty the twinkly support team provided great customer service and were able to send me the part that I needed replacing.

Be careful ordering on the Twinkly website.
They have plug F and plug G.
This is confusing and so easy to order the incorrect one.
They really should state UK plug / European plug.

UPDATE
Yes, the U.K. was selected.
A Type G plug was automatically selected.
What on earth is a type G plug I thought.
I decided to have a look at the alternative Type F plug in an effort to understand.
You click on the alternative, still none the wiser, but then, it is impossible to return to the former selection.
Dreadfully poor web design when a simple drop down list “ U.K. plug” or “European Plug” would have been superior.
Then, the cost of rectifying this, €63.98 (two sets) for two new power plugs was simply excessive.
The solution, a Euro twin socket, was a fraction of the price.
This post is intended not to be critical of Twinkly, but to be helpful to future customers to read up on Type G and Type F plugs before you endeavour to order online.

Really nice products and support was easy and straightforward. Excellent support of their products. Highly recommended.

Amazing customer service from an amazing company. Been using their lights (which aren’t cheap) for years for my charity christmas light display and managed to lose a part for my twinkly christmas tree. They’ve located the bit i need and are sending it to me FOC. Just how it should be and i just wish other companies were this helpful :)

They shipped the replacement power source immediately; it was very easy and professional.

Top notch customer support!
One of the segments of the tree’s pole was a little damaged. I contacted support on a Sunday and they started a dialog within hours!
The people are friendly and knowledgable so after a few questions they shipped a replacement for the damaged segment. Thank you, Miranda and colleagues

I had issues getting my Generation II Twinkly lights to work properly because I had bought them a while ago without every trying them. (That was my fault!) I sent a help email to Twinkly, and got an immediate response. When the suggested solutions weren't working, they escalated the issue, and the final solution worked immediately! These lights are BEAUTIFUL, UNIQUE, and SO FUN!! I plan on purchasing more, especially now that I know how wonderful their tech support team is. I know I won't have to worry about anything!

Im very disappointed with twinkly support, i got my unit for christmas and it broke after two weeks, now im waiting for a power unit replacement and im only getting new excauses. The support is very polite but the fact that my unit broke after only two weeks and the amount of time i have to wait for shipping me so simple does not fill me with much confidence in twinkly as a brand. My unit was used indoors so no external factors were present. Shame on you twinkly, you are charging way too much for something that faulty.

I really like their smart / programmable LED product. Unfortunately one set had gone dark. Twinkly made it easy to diagnose the issue and were very responsive on a fix.

Customer service was outstanding.