Twinkly レビュー 1,510

After six years my Twinkly Christmas tree lights would not communicate with my iPhone. I contacted Twinkly and after several email exchanges they sent me a new new power supply and my lights are now working. I interacted with several employees of the company and they all deeply cared about my problem and went the extra mile to determine why the lights wouldn't come on. The lights are absolutely terrific and my Christmas tree lights are the envy of my immediate neighbors. Great product and even better people.

Twinkly is the best Christmas lights we've ever had, 3 years and never yet a burn out, multiple color designs and patterns. Recently our 3rd tree lights would not light, found a bad power supply using another set, but twinkly sent a replacement for no cost, exceptional service too.

Great product, fantastic app. Also super quick response to my technical question about the app. Fab customer service!

Havde brug for hjælp ifm lydkæde, så kontaktede Twinkly Support via Email og fik en fantastisk hjælp og helt igennem en meget positiv oplevelse, kan varmt anbefale Twinkly og deres produkter

Purchased an expensive multicolored set from Costco last year. They worked last season. Put up this year and they don't work. Tried all online tricks and tweaks. Nothing. Purple flashing light regardless. Contacted Twinkly and Gaia told me to provide a long list of required steps including a video of the reset before Twinkly would replace. I think the list is very excessive and I would bet that they require list expressly because they NEVER have to replace the product because no one can ever meet their requirements. Therefore, I do not recommend purchasing of Twinkly outdoor lights. They are the MOST expensive and do not support failed products in an acceptable way.

Twinkly customer service is top notch! I had an issue w one of my strands w my application but wasnt able to correct it w the trouble shooting via the app so i emailed Twinkly. They quickly responded. I told them my issue, sent them a video showing what was going on, sent them a little more info and within 2 weeks of me having the issue got an email saying my replacement lights were on their way. I LOVE the twinkly products and have nothing negative to say about my experience w Twinkly. I have had 8 strangers call my business ( where i used the lights) asking who/what i used for my holiday lights. Their product and their customer service rocks!

I love these lights! They are so much fun. Customer service is awesome too. I had a little problem with the power supply and they took care of it right away.

I had set up a string outside and before I was done, my dog managed to run through and got tangled up in them and broke the wires and the power supply. I was able to promptly get some advice on how to repair and also got a new power supply shipped, all during the busy holiday season.

The power supply for my Twinkly broke outside the store’s warranty period, but after contacting support, a new one was sent.

Excellent customer service. Really helpful and really keen to resolve any issue. Service was second to none. Thank you

I recently purchased several Twinkly products. First, I bought the 600-light string and tree star, which I thought were fantastic. Delighted, I decided to immerse myself in the Twinkly magic and added more products to my collection: curtains, icicle lights, and spritzers. But the best thing is their technical support, which responds immediately to resolve any questions or issues with the products. They've been wonderful to me, and that's what gives users the confidence to continue buying their products.

Getting tech support through our dealer was awful so we began searching for phone numbers to get help with a $45,000 Twinkly Pro tree but could not find a phone number anywhere to give us immediate support. I began trying to get help by submitting a web form and posting my disgust on Facebook and within 24 hours I got a response back with the info I needed. It is a shame that there is no phone number for commercial high end customers to call in the USA to get support. However I am happy now but I expect more immediate service when I pay for high end products.

Helpful, Courteous, professional, no hassle.

Love these lights - wi-fi connectivity to update settings outside in winter can get a bit difficult vs. other products but with a bit of patience, it's always worked out. Had an issue with a failed power supply (which lasted a good 3 years) and was unable to find a suitable replacement online - Twinkly Customer Support was very responsive, sent me a replacement free-of-charge, and even proactively followed up to ensure I had received it. Can't say I've ever had customer support of any company follow-up like this - kudos and thanks Twinkly!

Unfortunately, one channel on the Christmas tree I inherited was defective. An email to Twinkly support was answered within a day. After determining the correct connector, it was shipped to the Netherlands, and I received it within a week, just before Christmas.

Great customer support. Had a power supply fail outside of warranty and they took care of sending a replacement without any hassle. Love the lights and how I can sync multiple strings with the same playlist of effects.

Twinkly customer service and satisfaction is paramount to their company. I am very happy with the outcome of my issue. Be patient with their zendesk process, they will 📒 forget you. Thanks twinkly.

I am very positive surprised about the experience with the costumer service. It means a lot for me that they provide such a good support and I am definitely buying more products from them.( I received a replacement for a defective power supply in a short time, very professional)

Some of our twinkly lights are seasonal, one set with a power support issue shortly after plugging in a few days ago for the first time in a while. Raised a ticket with relatively low expectations, but received a very prompt response with clear steps to take forward and resolve.
These lights are are a premium product & experience, it’s reassuring to know this is backed up by support - thank you Maura!

I actually ended up buying more products in their Christmas sale after this experience.