Twinkly レビュー 1,510

Had a problem with my app after many years of excellent operation, have sent email to customer Service, Maura replied to me asking for some screenshots, she noticed the problem, suggested the solution and problem is solved in less than 48 hours.

In early December I had a few problems - power supply failureand Control channel failure with some older products and a new product supplied with the wrong controller.
I reported my issues to the help team at Twinkly and they issued spares to fix these problems. This did involve quite a bit of detailed investigation and reporting back but given the time of year the Twinkly response was outstanding. I was kept up to date with all the investigation and the problems are all now fully resolved. Great team, great support and great products.

Beautiful lights with many possibilities.
Great customer service!
Had a faulty power supply. E-mailed, got direct response, followed a few steps they had asked, and got a new one in warranty 2 weeks later.

spent over £800 on a tree from balsam and the twinkly lights dont fully working contacted twinkly a few times they love to ignore you brand new lights rubbish wont order anything from them

Twinkly provide the worst customer support that I have ever experienced. I purchased lights from Twinkly they developed a defect after 22 days. Twinkly support spent 3 weeks requesting video evidence of the defect. I requested the details of the their complaints procedure not they just seem to ignore you. They eventually asked me to revert to the online retailer to request a return. I see no purpose of reporting anything to Twinkly if they are NOT prepared to facilitate the repair or return of their defective product.

Absolutely amazing lights and very smart with the app itself. Customer service is the best! Very responsive, and they help you with real answers, not general replies. I truly recommend them!

We gebruiken het snoer al twee jaar naar alle tevredenheid. Maar plots hield de helft van het snoer ermee op. We namen contact op en kregen super snel reactie. Ook tips om te resetten maar helaas hielp dat niet. Gelukkig viel het onder garantie en hebben ze supersnel voor kerst een vervangend product geregeld. Ten alle tijden ons op de hoogte gehouden dus alles naar tevredenheid opgelost. We zitten er deze kerst weer kleurig bij!

Many thanks to Twinkly for their outstanding customer service! I had some issues with a box and its performance. They were quick in their response and made sure that I was completely satisfied with their fix. They far exceeded my expectations and I highly recommend their products and commend their hospitality.

The support team at Twinkly were extraordinary in helping me out with a new power supply for one of my numerous sets of Twinkly lights I run year round. Super fast, kind and very helpful customer service supporting a great product.

Rapid response to my issues around getting twinkly lights to see wifi and map properly. Friendly support staff stayed with issue until resolved

I reached out to Twinkly support after discovering that one of my sets of lights were no longer working due to a failed power supply. Twinkly Support were quick to respond and after identifying the required UK power supply, promptly sent out a replacement FOC. It arrived via UPS a few days later and now all my Twinkly lights are up and operational in time for Christmas. Excellent customer service.

Twinkly maakt erg leuke, goede en kwalitatief hoogstaande producten. De service met betrekking tot vragen en opmerkingen is ook uitmuntend. Zeker aan te bevelen!

I contacted support for twinkly and wanted information about replacing the power supply for my lights. I was just wanting to know how to purchase a new one. But the support team decided to replace it free of charge. I can't express how much I appreciate the great customer service. That's why I will continue to purchase their products.

I have purchased many of the Twinkly products for my smart holiday lighting. The innovation and quality is excellent for these products and continues to be updated. Technical questions are answered in 24 hours and I am thankful all my lighting automation needs are with the Twinkly family. Keep up the great work and and value.

Oh my God this company is truly amazing. They offer the best after sales support I have ever encountered. Their products are truly amazing and just spectacular. I honestly cannot praise this company enough.

After using the Christmas tree lights for 3 seasons and stored them in a box inside the house when not in use. The power adapter failed when I tried to plug it in this year.
The process of getting a new adapter needs to be easier as it’s been a headache.
Initial response from customer service was quick. But due to my location they said they couldn’t ship to me. So I found a solution to get it shipped to UK for a friend to bring it to me before Christmas. But that correspondence was then left unanswered for 3 days until I had to prompt them again to as what was happening. At this stage it was too late to get the adapter to my friend intime before his flight.
Also, I did give option of 2 addresses to ship too depending on when it could be delivered by. But that was not followed either.
Twinkly lights have been been put back in the box for this Christmas and I have had to buy new cheaper tree lights instead awaiting the new adapter for Christmas 2026.

Alleen maar goede ervaringen met zowel de verlichtingen als de klantenservice/helpdesk van Twinkly.
Ik heb al jaren Twinkly producten in huis en elk jaar komt er weer iets bij, hartstikke mooi, voor mij het leukste van Kerstmis, Twinkly!!!

Gaat er iets mis, had het gisteren met een van de oudere lichtsnoeren, dan is de helpdesk snel en adequaat met analyseren en oplossen, top!!

I didn´'t believe through email communication they would find the solution for not getting effects selected for christmas tree. But they never gave up and tree is werking again like last year.
Big thanks to the support team.

We now have 6 of the Twinkly products and find their performance and quality to be very good. This year we had a problem with one of the transformer plugs so contacted the Twinkly support team who quickly identified the problem and sent a replacement. This was excellent service and we thank them for their help.

We have several strands of Twinkly lights and they work great! This year, one of the power supplies failed and they quickly sent me a new one and got us back up and running. Thank you!