Twinkly レビュー 1,510

The support center provided me with exactly what I needed to fix my issue. The issue was resolved within 5 minutes after I opened the email!

Pas op voor retouren. Retouradres is in Italië. Zij nemen de pakjes niet aan en deze beland op het postkantoor. Daar wordt het niet opgehaald. Je bent dus ook de dure verzendkosten kwijt. Nepbedrijf!

I’m currently using 6500+ Twinkly lights and appreciate the quick response any time that I run into issues.

I had the pleasure of needing the Support Dept. and well, what could i say, there are a few Companies out there which indeed could have a look what the Support at Twinkly does!
This was exactly what I would expect from more companies!
Honestly, keep this up! Give the guys a salary increase!

Thanks for this experience, your doing a great Job!

The lights look great and have many fun patterns, also link nicely into Home Assistant. Got them out for Christmas this year and plug pin was snapped, Twinkly quickly and for free sent me a replacement.

Commande passée le Dimanche 30/11, avec un produit en stock « prêt à être expédié ». Ils promettent une expédition sous 3 à 5 jours ouvrables, ce qui est largement dépassé aujourd’hui. Ce sont les fêtes et je ne peux pas décorer mon sapin, car il me manque la guirlande !

Je suis extrêmement déçu car entre le chatbot qui ne comprend rien et qui me dit que mon produit est Out of Stock, alors que sur la page produit il est bien toujours écrit « prêt à être expédié », le service client qui redirige vers le support d’expédition, le support d’expédition qui me dit « Ça ne sert à rien de nous contacter » et ne prennent même pas le temps d’analyser la demande.

Ma commande est toujours en statut « confirmé » depuis le payement, et n’a eu aucune mise à jour.

Si j’avais commandé sur Amazon, mon sapin aurait déjà été installé. Je vous déconseille sérieusement ce site et leur SAV vraiment inutile. Je n’imagine même pas si on a un soucis par la suite.

Je laisse encore quelques jours et j’ouvrirai un litige avec ma protection d’achat via Mastercard si je n’ai toujours pas d’information clair sur mon expédition.

Quoi qu’il en soit, je suis extrêmement déçu. Si ils ne tiennent pas leurs délais, c’est à eux de préciser. Je n’aurai pas commander ne sachant qu’on était sur 2 semaines de délais. Plus jamais !

Excellent customer service. My power supply didn't work anymore so I was sent back one very quickly thank you very much!

Wish I'd done a bit more digging before ordering. Was recommended by a friend. Customer support options non-existent, order placed a week ago, sits unfulfilled, website says delivery 3-5 days with no info about delivery issues. I started looking into contacting them, they have a chat bot - which just repeats your product is out of stock, before you've even told it which product. The help center doesn't have any 'help with orders' options, and doesn't have either a phone number or email address. You can raise requests but it's all about how to become a seller, or tech support - there is no help for my issue there. Ordered on 1st December - will I get lights before Christmas?.... who knows - Twinkly took my money, left my order unfulfilled and I have no way to check what's happening. FedEx says label printed, waiting for package.

These lights are expensive. Good advice. If you're on a budget and want your tree to look truly glorious, buy the best cheap tree that you can find and buy these lights. I have a 6ft tree with 250 strings. $70 for the tree and $179 for the lights and it looks absolutely glorious! You just can't buy better (except for govee tree lights. They've really stepped it up on their lights too).

Twinkly support responded quickly and solved my problem with no hassle at all. Their support of their out-of-warranty product exceeded my expectations

This product arrived on a Monday, was very flaky to setup. The firmware push made the control unit very unresponsive and many other Reddit users report the same experience. But eventually, I finished the setup after several reboots. They kept shutting themselves off randomly. 24 hours later, Tuesday evening, they wouldn't stay lit for more than 10-30 seconds and the control unit was burning hot to the touch, like an incandescent lightbulb hot!

Their support team kept asking ever more ridiculous questions about how I might have mishandled or broken the product myself. I provided all answers and test results asked of me.

They were unable to provide any explanation or solution and kept slow-rolling their support. Which with their very tight return policy, made me very nervous. Before it was too late to get my money back, I was forced to request a refund.

This product was defective and other people I've been in communication with say the same about theirs. This company clearly has no interest in making a reliable product. This company clearly has no interest in providing reliable support.

I would rate this a 1, but 1 ratings are largely underweighted by the algorithms to try and balance out vindictive ratings. I rated this a 2 instead of a 1 in an attempt to have this rating taken seriously.

They replaced my power supply promptly for free.

I told them to nevermind for my issue of recovering my effects that disappeared. They told me they would still try to recover them and got all of the recovered.

Above and beyond customer service! We have purchased multiple strings and both the 13 foot and 20 foot trees with only 1 problem that was quickly and politely resolved.

Tengo 5 articulos de Twinkly, desde hace 4 años, solo me ha fallado un transformador, me puse en contacto con atencion al cliente. La respuesta fue inmediata. Simplemete BRILLANTE...

Bestilte black Friday tilbud 28 november, her er uge senere er ordren endnu ikke afsendt, på trods af der står hurtig levering.

Contacted customer service for a bad power supply. Twinkly sent a new one within days at no cost. Great customer service.

The rapid response of various support specialists and the ability to zero in on the issue without a lot of time consuming questions. They really understand thier product.

Had trouble connecting device but had to just reset the device and add a new install.