Twinkly レビュー 1,510

After contacting twinkly support to trouble support an issue with lights not connecting to network I received several helpful step by step instructions by email to work out what the issue was. Eventually it came down to power supply being under powered. Twinkly have shipped a new power supply which is about to arrive. Very customer focused for an amazing product.

I have 4 Twinkly devices outside my house.
A tree, for the Christmas/New Year period.
Plus 3x permanently installed strings.
2x 250 strings and a 400 string across the front deck.
On Friday I turned on the lights for the Christmas season and the PSU on the 400 went pop.
I switched over with a PSU on a 250 to prove the fault and then started searching the internet to get a replacement. I sent an email to the Twinkly helpdesk, to be honest, not expecting a reply.
On Saturday I found an email asking for some details of the unit and PSU which I supplied not knowing their likely response as the unit is about 3 years old.
On Friday I received a replacement PSU free of charge sent to my home.

Before I begin, I've saved every email as proof of the issues I'm about to describe.

First off, how can you run a tech design company without offering phone support?

When we first bought this tree from Costco, the kids loved changing the patterns and colors. But this year, the connection stopped working, and tech support only communicates by email.

We've been emailing back and forth for three weeks now (( since Thanksgiving )), but they haven't resolved the issue. I've even sent them two videos showing the problem.

Christmas is right around the corner, and the kids are disappointed that they can't enjoy the tree we spent so much money on.

I wonder what one of the company owners or top managers would do if they were in the same situation?

Twinkly's are designed for inside and outside, so it makes every garden unique. To have a eyecatcher is ensured and ideas grow day by day. Also the support team is about to explain and advise correctly, and is open for recommendations that might be introduced based on user feedback. Keep going Twinkly and bring the magic to all of us!

After many years of continuous use 3 light strings power unit failed. We love the lights but they are expensive but Twinkly agreed to replaced all the power supplies. And today I got my first replacement and it works again, great product and great service

Even if only a few people read this message I hope to save you the pain of dealing with this company.

I ordered Christmas lights a little over a month ago, just to be told close to a week before Christmas that there was an error and the order would be dispatched in a few days, which essentially means I won't get the lights I ordered more than a month ago before Christmas. I Don't normally leave reviews but this has irritated me that much, whats the point of receiving Christmas lights after Christmas? The company is terrible and they don't even offer expedited delivery to resolve the issue. If I could give a negative star review I would, avoid this company unless you order 6 to 10 months in advance.

Had a power source go out in one of my Twinkly curtains and customer service was quick to respond. I greatly appreciate their helpfulness!

I've had Twinkly lights since around 2021. Pro, Plus, Gen I, and Gen II. The lights are high quality. I am torn with my feelings towards them. The mapping feature is awesome. They hit it out of the park. I love it. The app and connection every year makes you want to smash the lights. Settings on your router/wifi have to be perfect. This year, 2025, I was informed they made some software changes to the app. If connectivity actually has become easier, then I would 5 star it.

Our power adaptor went out and we needed a new one. I sent an email and received an immediate response requesting some information, and before I knew it, my new adapter was on its way!

Great products, great customer care

Bestilte 30/11 det dags dato den 12/12 ikke blevet afsendt.

Er da ved at blive blive i tvivl om det er scam

Håber da på at få min vare inden jul.
Skal nok ikke have lys på vores juletræ i år

Hi, to all who are thinking of buying Twinkly Lights , they are amazing, and the customer service is out -standing and first class would recommend to all .

Ordered 2 items on the 14th of November with 14 showing in stock at the time, and still not shipped!
4 Weeks later and nothing .. and now with 2 weeks till Christmas, I've received nothing but empty emails.
Dropped them an email after 7 business days and after chasing up 5 times I have received ...
- 3 x Escalating with Warehouse emails
- 1 x Escalating with Warehouse Manager email
- 4 x Empty "We care" platitudes ... without actually appearing to care enough to get anything resolved
- ZERO updates supplied by them without me following up
- ZERO estimated time frames for resolution
- ZERO new lights for Christmas

Yeah, and a Merry Christmas to you as well, Twinkly!

UPDATE: Claiming there were serious issues with the “Delivery Chain” is probably misleading. Nothing was ever shipped or even a con note generated.
They ended up crediting 1 and saying they could ship the other, and then they credited that 2nd one 3 days before Xmas.

I love the lights and how they are able to change colors with the app. I have a couple $1,000 invested in these lights. Every year a string will only light up half of it, the other half being black. Customer service is very difficult to try to return the lights. They want you to try all these different things which doesn't work. Finally, I was able to get a replacement for one of my lights. I have many that have not worked and I've just had to throw them away.

Support team is thorough when their products fail, but they don't try to "get you" on technicalities. I own 10 strings. I have had some fail. When they do, they have been replaced if they are within the 1st year of use.

One of our power units stopped working. Support was able to help us troubleshoot via email and then sent us a new one at no charge.

Levering online bestelling duurt heel lang, label is aangemaakt bij FedEx maar dan duurt het nog lange tijd voor je het product ontvangt.
Ook Rendier is zeer moor en een lust voor het oog.
Producten hebben alle zeer mooi licht. Hogere prijsklasse.

Il prodotto ordinato mi serviva per completare un addobbo che preparavo da tempo, in massima parte realizzato con loro prodotti (sono cliente da tempo).

Se non scrivevo io lamentando il ritardo, loro non si davano neanche la pena di avvisarmi

La risposta dopo 11 giorni è stata che il prodotto era finito mentre in tracking la merce risultava ancora "in viaggio"

Organizzazione è scandalosa

Been using it several years, never a problem. This year... I couldn't control the lights. I tried and tried.. nothing worked. I notified customer service and got a prompt reply. Everything they suggested didn't work. They kept trying... never gave up. Today I got the solution thru customer service... they figured it out... and now everything is working fine. Their customer service is second to none! 👍🏻👍🏻

Goede producten, maar ontzettend trage verzending. 9 dagen na bestellen nog niet binnen