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企業情報
当該企業による記述
Founded in 1951 in UCLA's Royce Hall by University employees, University Credit Union (UCU) is a financial cooperative dedicated to giving the university community a financial advantage. Our story has spread exponentially to other higher education institutions since then, and continues to grow. As a not-for-profit co-op, our commitment is to our members, not stockholders. This enables us to focus on the long-term strength of our business, while remaining true to our purpose. We're able to provide members a lifetime of guidance and support, built on trust and shared values. Federally insured by NCUA. Equal Housing Lender.
連絡先
1500 S. Sepulveda Blvd, 90025, Los Angeles, 米国
- 8008284510
- ucucares@ucu.org
- ucu.org
Awesome credit union that cares about their members
As someone closely connected to University Credit Union, I’ve had the chance to see firsthand what makes this organization special. There’s a clear commitment to putting people first, and that’s something you can feel at every level.
The culture here is built around doing the right thing for members. It’s not just about products or policies, but about genuinely caring for the financial well-being of the community. That mindset shapes the experience in a way that feels personal, consistent, and trustworthy.
2025年5月28日
自発的なレビュー
A Credit Union Worth Applauding
I’ve followed University Credit Union for over five years, and I’m consistently impressed by the organization they’re building. It’s led by good people who genuinely care—not just about banking, but about their members, their communities, and doing things the right way.
UCU strikes a rare balance: modern, accessible digital tools paired with a human-first approach that actually feels personal. You can sense the purpose behind their work, and the pride they take in getting it right.
This is what financial services should look like.
2025年4月29日
自発的なレビュー
As both an employee and a member
As both an employee and a member, I’ve had the unique opportunity to experience University Credit Union from both sides—and I can confidently say I’m proud to be part of an organization that genuinely prioritizes its members.
2025年4月1日
自発的なレビュー
open an account at your risk
If you are looking to open an account with a credit union, University Credit Union is not what you are looking for. Most of the customer services staff are as incompetent as a 5 year old. And that is been generous. I don't want to waste time with long reviews, so here's the overall problem with this place. Employees lack knowledge and motivation to help customers. They contradict each other and sometimes provide wrong information. In my case the last instance of interaction with UCU (not my first negative experience with UCU) left me stranded in an unknown place, with no money for gas or food in a rural area of Northern California. Don't recall the last time I felt so many emotions at the same time. Have an appointment with a lawyer to go over the situation I had to live as a result of the wrong information I was given by a UCU employee. Even wrote a letter to UCU CEO a few days back and haven't received even an acknowledgement of receipt of my letter. Don't waste your time. Do your due diligence before opening an account at UCU.
2024年7月3日
自発的なレビュー
University Credit Union からの回答
Thank you for sharing your experience with us. At University Credit Union, we take great pride in providing top-tier member support, and we sincerely regret that your recent interactions did not meet your expectations. We understand how frustrating and difficult it can be when things don’t go as expected, especially when it impacts your financial security and peace of mind.
Our team is dedicated to delivering knowledgeable, professional, and reliable service. We continuously invest in training to ensure our staff can assist members effectively. However, we recognize that there are times when we may fall short, and we truly appreciate the opportunity to address any concerns.
We would love the chance to make this right and better understand your experience. Please reach out to ucucares@ucu.org so we can personally assist you and work toward a resolution. Your trust is important to us, and we are committed to doing everything we can to support our members.
Kind regards,
Team UCU
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