Concerne chrono kids France : Réveil éducatif commandé 6/12/23 reçu 10 jours aprÚs, sans notice...et il ne fonctionnait pas malgré une pile neuve. Deux mails au service client restés sans réponse,... ãã£ãšèŠã
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Montre de piÚtre qualité, deux jours prÚs réception l'aiguille des secondes ne fonctionne plus. Aucune nouvelle suite à la demande de remboursement. Site à fuir absolument.
Same experience of being conned by Chrono-kids watches. Bought a watch for our son, arrived as a massive watch which didnât fit an adult arm. Sent it back at our expense to the French address they ga... ãã£ãšèŠã
A fuire, jâaurais dû me méfier ! Des modÚles de montres absolument pas adaptés à des poignets dâenfants, une politique commerciale et de CGV en total contradiction avec les droits des consommateurs.... ãã£ãšèŠã
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Mon fils adore sa nouvelle montre
Je suis ravie de ma seconde commande chez Chrono-KIds. J'avais précédemment opté pour un réveil, et cette fois, mon choix s'est porté sur une montre. Pas de déception à l'horizon : j'ai sélectionné la montre dinosaure pour mon neveu qui est passionné de par cet univers.
Dommage qu il ne soit pas possible deâŠ
Dommage qu il ne soit pas possible de mettre 0 étoile.
Revente de montres trÚs bas de gamme venant dâautres sites (coûtant 2 euros) à des prix 20 fois plus élevés.
La qualité est vraiment médiocre et lâéthique de ce site inexistante.
A fuir !
Ne mérite même pas une étoile.
Ne mérite même pas une étoile.
Comment peut-on laisser un site internet actif avec autant de réclamation !
Combien de personnes se font avoir !
N'y aller surtout pas, les montres ne correspondent pas du tout au descriptif.
A fuir
Je suis trÚs déçus par ce site !!
J'ai comendé une montre enfant qui s'avÚre être trop grande. Je demande à la boutique si il est possible de réaliser un échange mais ce site me répond que c'est impossible car cette montre est qualifié de trop fragile alors que mon enfant ne l'avait encore pas porté. Quel dommage...
Site à fuir !!!!!!
Article non conforme et service aprÚs-vente absent
Commande réceptionnée, le bracelet et le boitier ne sont pas de la même couleur.
Le service aprÚs-vente ne répond pas
Chronos-kids - fraudulent
Chronos-kids: Une arnaque, absolument a éviter. Montre pour adulte, reçu sans emballage, service aprÚs vente ne répond pas.
Really bad wish I had read trust pilotâŠ
Really bad wish I had read trust pilot before ordering. New watch arrived but has broken in a couple of weeks. No response from their customer service and no phone number to contact. Awful and not a cheap watch!!! DO NOT BUY
The alarm clock I received was very badâŠ
The alarm clock I received was very bad quality and didn't work properly. Despite having emailed the company a couple of times to request a return, I still haven't had a response from them. Steer clear!
Conned by Chrono-kids watch suppliers
Same experience of being conned by Chrono-kids watches. Bought a watch for our son, arrived as a massive watch which didnât fit an adult arm. Sent it back at our expense to the French address they gave us and tracked it as requested by Mary at Chrono-kids. Requested confirmation of receipt from her and she referenced it as still being in transit. Then received package back 2 weeks later with stamp of âpacket not acceptedâ at address. Now not responding to correspondence. How much longer can Chrono-kids keep doing this to customers?
FRAUD - ABSOLUTELY SHOCKING
Absolutely shocking! Little did I know at point of ordering that the goods came from China and not France!
I ordered 2 watches for both sons.
1 got cancelled, assuming it was out of stock, the other pending. I was refunded for the cancelled watch. I then foolishly reorded another watch in replacement. They were quick to take the money, but nearly 2 months on I have not received the reorder. I did receive one of the original watches but that took 4 weeks to reach me and came direct from China.
Communication is so so shocking. All I get are automated replies, never answering my question about a refund! DO NOT PURCHASE FROM THIS COMPANY, THEY WILL TAKE YOUR MONEY AND IGNORE YOU!
This company is awful
This company is awful. Ordered a child's watch - took an age to arrive and it was terrible - far too big for a child to wear and cheap feeling. Then it stopped working after a couple of days. Customer servcie slow to respond, and finally just pointed me to their suspiciously convoluted returns policy. Went through all the hassle of packing it up to return, and paid a further £9 for shipping. And then after a couple of weeks my package was returned from France saying 'not known at this address'. Really terrible experience
I wanted to buy a kids watch for myâŠ
I wanted to buy a kids watch for my grandson to wear in a wedding. His sister had a gold necklace so we talked about a gold watch for him. I found one on the Chrono Kids site that I thought looked nice. It came a few days before the wedding, which was good, but the watch itself looks and feels like something out of a Cracker Jackâs box! It is so light weight, it feels like plastic, but the band is huge. Too big for even my husbandâs wrist, and no way to make it smaller. The âgoldâ band is so bright yellow, it looks awful. I looked at the return policy and decided to take it to the post office since I had only taken it out of the packaging and then put it right back in again when I saw how cheap looking it is. It would cost me almost $20 to send it back to FRANCE!! I was afraid I wouldnât even get my money back, so I kept it and will give it to my young grandson one day as a gag gift and something stupid that his grandmother did when he was 6 years old. The absolute worst product I have ever ordered.
Disgusting quality products andâŠ
Disgusting quality products and customer service. Ordered 2 watches for kids for Christmas. One doesnât keep the time. The other not waterproof as it claimed and arrived without a working battery. No customer service function whatsoever. AVOID!!
Avoid this drop-shipper, cheap products and no customer service.
This company is drop-shipping rubbish cheap products from China. Their customer service emails bounce with no reply. I ordered an alarm clock which took for ever to arrive and when it did it was a cheap plasticy poorly-made thing. Tried to send it back but they wouldn't accept the returned parcel. Avoid at all costs.
Stay away from this sightâŠ
Stay away from this sightâŠ. Rip off, made a purchase for Christmas in November the web sight said items received within 10 business days, folks I just received it TODAY. First off I ordered a gold color KIDS watch for my five year old grandson (supposed to be of good quality) metal material, I didnât expect it to be luxurious for 29.99, but it feels like plastic and it is huge itâs even lose on my Husband, itâs maybe worth 5 dollars definitely not 29.99, I was skeptical ordering it off line but wanted to make my grandson happy itâs one of the only few items he asked me for, a little kids gold watch, and they couldnât even send it on time. Certainly wasnât worth the wait.
Avoid this Company
I wish I could write a review and leave zero stars. When I ordered the watch it said it would be delivered within 10 days. Fast forward 16 days I still don't have the watch, and have had to purchase something else for my Grandson's birthday. I have reached out to customer service twice with zero response. Plan to dispute charge with my credit card company. Please steer clear of this company!
Watch Purchase
Purchased a watch for my son for Christmas. Watch is poor quality and huge even for an adult wrist. Contacted them for return several times but no response and so I have given up. DO NOT USE THIS COMPANY. Terrible products and terrible service. Worst ever.
Poor customer service, turtle slow shipping and cheaply made product
Not only did it take over a month to receive the cheaply made watch that was ordered (ordered for a 7-year-old child & it is too big to fit a grown adult), but when asking if I could return the watch - customer service did not respond. When reviewing the site to see how to return the watch, the address is in France (It costs $60+ for shipping costs). Totally dissatisfied with this company, product and customer service - BUYER BEWARE!!! They would receive a 0 out of 10 score and highly do not recommend buying from them.
Bought a watch for a ChristmasâŠ
Bought a watch for a Christmas present.. took a month to arrive.. when it arrived the packaging was cheap,ripped and damaged. Then the watch wouldnât charge.
Tried contacting the company and had one reply telling me how to charge it when answering that the item is faulty had no reply or acknowledgment!
So now no refund or working watch! Disgusting customer service and cheap and nasty product!
HORRIBLE COMPANY PLEASE BEWARD THEY SCREWED ME THEN TRUED TO USE MY DEBIT CARD TO MAKE PURCHASES
Horrible experience ordered watch then I kid you not 4 minutes later realized I ordered the wrong. Stupidly proceeded to order the watch I wanted with Christmas and timing in mind. After I placed the order I emailed them and explained the situation so they could cancel one of the orders. Mind you this all took place in less than 11 minutes. The emailed me back and stated itâs been processed and shipped and that the second watch is at my disposal. Fast forward to yesterday December 28.I received the wrong watch of course. On top of all of that they have still charged my account twice for the original two watches I ordered. Then I see after tons of emails instead of refunding me they are attempting to send me another watch when I have repeatedly told them just to refund me. I am at a loss of words. And to put the icing on the cake I had three different fraud alert attempts on my debit card in a span of 35 minutes FROM FRANCE. Iâm not one to accuse anyone of anything but this is just way to coincidentalâŠ.
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