UK Olight レビュー 

3,874
TrustScore 5段階評価の4.5

4.6

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5つ星のうち2の評価

I brought a warrior 2 pro Feels well made and features and size that I really liked but I didn't use it as much as I thought and it sat in the draw then it just died. I thought is was the battery... もっと見る

5つ星のうち5の評価

Ordered an i3E EOS, the red Auspicious Clouds. Didn't realise there was also a 10% discount, which was automatically applied. As a first time buyer from Olight.com, there was a free gift of an... もっと見る

5つ星のうち5の評価

Having bought Olight gear before I knew i was buying quality with my 2nd EDC pen the 'O'pen3 Glow'. So user-fruendly, reliable with specs that are right up there. The whole buying process was excel... もっと見る

5つ星のうち5の評価

I am something of a fan of Olight products. Partly due to Olight's innovation. I have bought a couple of Olight Oclips and a couple of Olight Oclip Pros. These are beautiful designed and put together,... もっと見る

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4.6

優良

TrustScore 5段階評価の4.5

3874件のレビュー

5つ星
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ネガティブなレビューの 18%に回答しています

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4.6

すべてのレビュー

(3,874)

過去12か月のレビュー数: 31

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5つ星のうち2の評価

Delivery takes ages

I have ordered many items from olight in the past, the Javelot Turbo, Warrior X Pro, Pelun 2 (twice) and this time I have ordered a replacement battery for my Warrior X Pro. However I was disappointed at the postage being as expensive as it was for a battery (just under £5) and that was on Saturday. It is now the following FRIDAY, and still no sign of my item being delivered. C'mon Olight, you can do better than that! Very poor.

2025年10月17日
自発的なレビュー
UK Olight ロゴ

UK Olight からの回答

Dear customer,

Thank you so much for your review.

Sincerely apologize for any inconvenience caused to you. We promise we will take your sincere advice and improve ourselves to bring our customers better shopping experience.

To better help you resolve the problem,could you please send an email at cs.uk@olight.com so that we can offer a satisfactary solution for you?

Apologize again for your dissatisfaction, looking forward to your soon reply.

Customer service
Olight UK

5つ星のうち1の評価

Rude and unhelpful customer service…

Rude and unhelpful customer service based in China, with representatives who barely speak English. Their Facebook group is heavily moderated to control the narrative, leaving customers with no way to express genuine concerns or bring issues to management’s attention.

Accusations of theft during the return process are both ridiculous and highly unprofessional. The logistics company they use, 4PX, is equally unreliable, matching the poor service of their customer support.

Save yourself the trouble — do not waste your time expecting improvement or accountability. Please don’t bother replying with the usual scripted apology; those responses are disingenuous and part of the facade. You’ve had countless opportunities to improve and have simply ignored them. It’s clear you do not value loyal customers.

2025年10月11日
自発的なレビュー
5つ星のうち1の評価

I can't possibly give you more than 1…

I can't possibly give you more than 1 star based purely on how annoying you are to buy from. I bought six spheres on special offer and some other things. A DAY later I was going to order another 4 spheres and they all changed price again. Unbelievably frustrating. If you have an offer price for god's sake,leave it for a few days

2025年10月10日
自発的なレビュー
5つ星のうち1の評価

ABSOLUTE JOKE!

THIS COMPANY DOESN’T CARE ABOUT IMPROVING ANYTHING, PURELY SELLING GOODS TO RINSE THEIR CUSTOMERS AND MAKE PROFIT. YOUR ORDER WILL BE PACKED WITHOUT ANY CARE AND YOU WILL BE CHASING CUSTOMER SERVICES FOR ANY REFUND. WELL DO NE YOU SHOULD BE PROUD OF YOURSELVES!

OH, DON’T EVEN BOTHER REPLYING AND SAYING HOW SORRY YOU ARE AS YOU CLEARLY DO NOT IMPROVE SHIPPING HEAVY FLASHLIGHT IN POLY MAILING BAGS THAT ARE DESIGN FOR SHIPPING LIGHT ITEM LIKE CLOTHES.

2025年10月1日
自発的なレビュー
5つ星のうち1の評価

Expensive trash

I bought the flashing dog/rucksack light.
1 week and it fell apart. Hardly a steal at 25 pounds. A complete rip-off.
I tried to leave a negative review on their website, shock horror, it didn't appear.
I like your reply.

Ai filters the reviews on your website?
They're not a true reflection of opinion then, are they?
Further to the response on here.
I emailed 5 days ago.
No response from th3m, so their customer service on. a level with their products

Avoid
Trash

2025年10月2日
自発的なレビュー
UK Olight ロゴ

UK Olight からの回答

Dear customer,

Thank you for your feedback, and I'm sorry to hear about your experience with the flashing dog/rucksack light. We strive to provide quality products, and it’s disappointing to learn that yours did not meet your expectations.

Regarding your attempt to leave a review on our website, I would like to clarify that our comment moderation is managed by an AI system, please note that our AI only filters inappropriate language, such as uncivilized language. Our website allows critical voices to appear, and if you look at the comments more, you will notice. Additionally, if there are any issues, simply contact the CS Team and we will resolve them. We appreciate your understanding in this matter.

If you are experiencing issues with the product, please don’t hesitate to reach out to our Customer Service Team at cs.uk@olight.com. They are here to assist you and will work to resolve your concerns promptly. Actually, we've replied to your email immediately the next day, please check your mailbox carefully.

Thank you for your understanding, and we hope to have the opportunity to make this right for you.

Customer service
Olight UK

5つ星のうち5の評価

I've seen the Light!

I've seen the Light!
Olight that is. Olight torches are amazing. So impressed with the Olight imini i bought more for family members. Genius designs. I then bought the Olight baton4 premium through there members offers, and so glad i did. Even the packaging is premium quality. Whether its for lighting up a workspace or fending off attackers with the strobe, i doubt you'll be disappointed.

2025年9月11日
自発的なレビュー
5つ星のうち5の評価

You won’t be disappointed

This is a review for many orders. Amazing brand and an amazing company. From picking which items you want to delivery and everything in between is a breeze. The CS is by far the best team I have ever dealt with, this really is a top quality company. The best part is, the products they make are beyond expectations. There will be many more shopping experiences to come that’s for sure!

2025年7月4日
自発的なレビュー
5つ星のうち3の評価

Silly Magnetic Charging cables

This company produces very well made torches, probably some of the best in the world. However, for some reason, the company seems to be sticking to their ludicrous magnetic charging cable. When every other modern company has adopted the USB-C cable for recharging devices, they have stuck with their magnetic charger. Hopefully the EU will make them start using the USB-C charging cable like they made Apple. When I was camping, I unfortunately damaged my magnetic charging cable. The torch became useless after the charge ran out. I found a local paper shop and asked them “I don’t suppose you sell Olight magnetic charging cables do you?” and his reply was “I don’t know what they are, but we do have some USB-C charging cables!”. Of course, I already had a USB-C cable in the car because they are now part of modern technology. I’m sure Olight will say “You can charge the seeker 4 pro through a USB-C charging port on the holster!”. Please, modernise and accept that USB-C is the future!.

2025年7月1日
自発的なレビュー
UK Olight ロゴ

UK Olight からの回答

Dear customer,

Thank you for your honest feedback.

We truly appreciate your recognition of the quality of our torches—it's something we take great pride in. Regarding the magnetic charging system, we understand your concern. Our magnetic chargers were developed to provide fast, reliable, and waterproof charging in demanding environments. However, we also recognise the increasing popularity and convenience of USB-C.

That’s why, as you rightly mentioned, we’ve already started integrating USB-C charging options into some of our newer products, like the Seeker 4 Pro via its holster. We're also actively exploring more USB-C compatible models based on customer demand and evolving standards.

Your experience while camping highlights a valid point about universal accessibility, and it's feedback like yours that helps us grow and improve. We'll definitely pass your comments along to our product development team.

Thanks again for sharing your thoughts and for being a valued member of the Olight community.

Warm regards,
Olight UK Team

5つ星のうち5の評価

The best you can buy

I’ve been buying Olight products for years. My first being the s80 baton.
The quality of this torch is amazing and is still working 11 years on.
Since then I have bought probably 10 more torches from this amazing company.
If you’re ever considering one of these products..just buy it you won’t be disappointed.

2025年7月1日
自発的なレビュー
5つ星のうち5の評価

Olight sets the benchmark.

I have bought a few items from Olight, my opinion of them is very high, after using a few different brands I can say that Olight sets the benchmark when it comes to practical use, high quality and reliability. Innovative ideas that really do make a difference to the way we light our way in life. Customer service is very good and responsive, and the website is easy to use, clearly laid out, an all round great experience.

2025年6月16日
自発的なレビュー
5つ星のうち5の評価

Great products & great service

I am something of a fan of Olight products. Partly due to Olight's innovation. I have bought a couple of Olight Oclips and a couple of Olight Oclip Pros. These are beautiful designed and put together, work faultlessly and their compact size and high performance works well for me in a work scenario. I am also very impressed with Olight's customer service, it is absolutely faultless and everything one could wish for, so 5, well deserved, stars.

2025年6月17日
自発的なレビュー
UK Olight ロゴ

UK Olight からの回答

Dear customer,

Thank you so much for your fantastic review! 🌟

We're thrilled to hear that you're enjoying your Oclips and Oclip Pros — and that their design and performance are making a real difference in your work setup. It's also wonderful to know our customer service has left such a positive impression.

Your support means the world to us. We'll keep working hard to bring you even more innovation and great experiences!

Customer service
Olight UK

5つ星のうち5の評価

My first olight pro came with a flat…

My first olight pro came with a flat battery and would not charge, this was swiftly replaced with a new one and I can honestly say that this little torch is my daily goto, it goes everywhere with me it's so handy for the work I do

2025年5月1日
自発的なレビュー
UK Olight ロゴ

UK Olight からの回答

Hi there,

Thank you so much for your review and for giving us the opportunity to make things right!

We're really sorry your first unit had a battery issue, but we're glad we could resolve it quickly. It’s amazing to hear that your new Olight Pro has become your daily go-to — that’s exactly what we hope for with every product we make!

If you ever need anything else, we’re always here to help.

Customer service
Olight UK

5つ星のうち5の評価

Olight products are the best!

Olight are a wonderful company and my latest thing i nought from olight was 3 refill cartridges for my amazing o'pen mini 2 as I bought pen in amazon uk. This pen is so small it'll fit into any small pocket. Feels great when writing.
These 3 refill cartridges from olight will be used but it's great to know you can buy them again and again. Web site could do with a zoom to make letters and words bigger as I found it hard to see but I managed. Olighy service was quick and easy to know.
I have bought flashlights from olight.in past and i think Olight seeker 4 pro baton 4 prenium and marauder mini are top notch flashlights. Seeker 4 pro is fantastic light for out doors use.
Thanks olight

2025年6月16日
自発的なレビュー
5つ星のうち1の評価

Bit of a let down

Torch is great happy with that but iv gone through a horrendous amount of USB charger ports in my car cigarette lighter port because it only has c class ports in it being a new car. I can't find an olight magnetic c class wire charger on their site its infuriating but at this point I'd be better going and buying a different torch because im out and about in the car all day and need to charge it in the car constantly so because of this I wouldn't recommend buying 1 sorry guys its been nothing but trouble. I drive a 25 plate golf r its not the car iv tried easily 10,12 diff cigarette charging port makers ( other things work in it ) they all have the same issue ..... won't charge my olight

2025年6月11日
自発的なレビュー
UK Olight ロゴ

UK Olight からの回答

Dear customer,

Thank you so much for your review.

Sincerely apologize for any inconvenience caused to you. We promise we will take your sincere advice and improve ourselves to bring our customers better shopping experience.

To show our regret,could you please send an email at cs.uk@olight.com so that we can offer a satisfactary solution for you?

Apologize again for your dissatisfaction, looking forward to your soon reply.

Customer service
Olight UK

5つ星のうち1の評価

Non existent customer service in the uk .hopeless

I bought a oerun 2 and perun 3 head lamps in the last 18 months .
Both have now got brown bubbled lenses with the heat on full brightness.
It is obvious to me the components used in the lens are not good enough.

I have tried to contact olight uk througjh their web pages.
They are absolutely useless.
No links work , you end up going around in circles.
There is no contact phone number avaiable either.

Poor poor poor company .
Avoid at all costs.

2025年6月5日
自発的なレビュー
UK Olight ロゴ

UK Olight からの回答

Dear customer,

Thank you so much for your review.

Sincerely apologize for any inconvenience caused to you. We promise we will take your sincere advice and improve ourselves to bring our customers better shopping experience.

Our website's Livechat function is normal, just enter 【 agent 】 to contact us. And at the bottom of our website, there is also a 'Contact us' button and email address. If you need any help, please send an email at cs.uk@olight.com so that we can offer a satisfactary solution for you.

Apologize again for your dissatisfaction, looking forward to your soon reply.

Customer service
Olight UK

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