Remington UK レビュー 

My concerns about a faulty hair dryer were dealt with quickly and efficiently. A very painless procedure with a good result. Very satisfied indeed.

Absolutely diabolical customer service from what is supposed to be one of the best companies within its field! Contacted them concerning what they claim to be one of their best Men’s facial shavers and how poor it has turned out to be. It took over 48 hours to get the first response from them and then following on from that, only got one response to my replies per day thereafter. Each with a request for either more information or more photographs. Their only real piece of advice was that the shaver head should ideally be replaced every six months for best performance. I had to explain twice that I had only been using it a month or so from brand new so was far from requiring a new head however it left my skin feeling so sore & visually red raw. Eventually after about ten days of ONE email per day they requested my Address & Contact Information which left me assuming they were actually going to do the right thing and replace my shaver - however they advised me that moving forward I needed to contact another branch of their useless customer service department should I require further assistance. Worse than TERRIBLE!!

Beraterin Ambra hat einen tollen Job gemacht!
Austausch des defekten Gerätes ohne Probleme während der Garantiezeit.
Vielen Dank

Garantie-Austausch der Ware funktionierte einwandfrei. Rückmeldungen kamen umgehend und die Kommunikation war sehr einfach und lösungsorientiert.

Excellent customer support

Brilliant customer service, after having a problem with my hairdryer I emailed Remington to ask for advise really.
They were prompt with advice and the outcome is a new hairdryer free of charge.
They couldn’t have done more I’m really pleased with the outcome. Thankyou Remington

Staff very concerned about the product problem
And resolved the issue with very good work
Will buy again
peter

My hairdryer’s back cover became loose and kept falling off. Since still within warranty period I emailed them and explained the situation. After a few emails providing evidence and purchase receipt, they started a case investigation.
The matter was resolved within 10 days and I am very happy with the outcome.

I contacted customer services when my hairdryer packed up with 2 months left on the guarantee between Christmas and New Year. From the first phone call to delivery of my replacement, two weeks in total, I had polite, professional and speedy service. So many companies could learn about good customer service from the team I dealt with.

I bought a beard trimmer on amazon 2 years ago and since, the blades have become blunt and have snagged my hairs and caused trimming my beard to be a painful experience. I reached out and after answering a few questions, I am getting a replacement blade delivered for free! great service.

Still haven’t received my order from the 12th December!

They sent me the wrong item (straightners instead of curlers which were half the price)

So difficult to get hold of anyone and an absolute lack of care / customer service.
So disheartening and disappointing when I specifically told them it was a Christmas gift. I went out of my way to follow their instruction and return the incorrect item straight away which was an inconvenience to myself and then I sent proof however they never sent the correct item out and I still don’t have it. I didn’t receive the curlers in time for Christmas (they were meant to be a gift). The incorrect item was delivered to me on the 14th December so they had so much time to sort it for me in time for Christmas yet refused / ignored me and just made me rush to return it for nothing. I still don’t have a refund or the correct item and have sent over 10 emails.
They just do not care.

Absolute shambles of an experience. It was their mistake and they have absolutely no sense of urgency to fix the situation.

Ich bin äußerst zufrieden. Eine kaputte Glättbürste wurde wurde umgehend ersetzt! Die Korrespondenz mit dem Remington Team war freundlich und zuvorkommend. Es ist sehr selten daß man so nette Mitarbeiter in einem Kundenservice findet. Weiter so!

I had some problems with my Remington Shaver. I contacted the company. They were very cooperative and polite. After supplying them with all the informations required,I was sent a new shaver.

Great head shaver until it went wrong. Customer service is absolutely abysmal, I can't tell you how many photos, chats and emails I sent them. Still, they wanted me to send it to them at my cost and what do I use in the meantime. It seemed as though they were simply trying to wear me down. They succeeded, I threw it away

I ordered a shaver from their website for a Christmas gift. It was sent wrapped in brown paper so by the time it arrived the box has been damaged. There was no bubble wrap or protective packaging. I paid full price for this item.

I've emailed Remington who have basically told me that given the product appears undamaged my only option is to return it to them... At my own expense. Which is around £4.

I've told them it is a gift and sent photos showing how it looks like it's fallen off a lorry. Yet they advise there is nothing to be done.

It is very poor customer service.

Ich habe den support kontaktiert und mir wurde am gleichen Tag geantwortet. Die angeforderte Rechnung habe ich nachgereicht und am folgenden Tag wurde meine Reklamation bestätigt und ein Ersatz geschickt. Besser und schneller kann ein support nicht sein!

Awful spares service
After a year of use my head shaver (RX1600) needs a replacement head. Out is stock says Remington web page (£25) Raised a ticket asking when it may be back in stock. Now in stock says reply, someone will call you and take payment of £35 +postage. Still showing as out of stock on web page.
REALLY- Remington do you expect me to give my payment details to a random caller. Why the price increase?
Just update your web site to say in stock and I’ll buy one.

Really disappointed with Remington's aftersales service. My husband has used their razors for over 20 years. His latest purchase broke after only a couple of months. He reported it to Remington using their online form. Remington requested further details and photos whilst we were away on holiday. He provided the details he could and promised to send the photos upon our return. Despite this, Remington advised they would close the claim, so further emails were required requesting Remington to keep the claim open until our return from holiday. The photos, etc were sent on our return and Remington then advised that we should contact Amazon as it was within one year of purchase. The date of purchase and seller were on the original online form submitted, so what a waste of time! Remington could have advised us to contact Amazon immediately on receipt of the claim. We contacted Amazon, sent the razor back, were refunded straight away and my husband has bought a Braun shaver, which he is much happier with. Remington has lost a previously very loyal customer.

The battery in the product I bought stopped working and charging after a few months. The customer service on their website was excellent. They just needed the information to give us a decision and we got a replacement. This took very little time and no hassle at all.

Warranty issue dealt with speedily and professionally.