I ordered campervan external covers. Good quality but they didn’t fit. I realised I had missed the warning note blazed across the top of the description advising they wouldn’t fit my van with a pop t... もっと見る
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Sent an email with a query about the windscreen cover for a 2005 Citroen Relay. I received a positive reply the next day so went ahead and ordered. 3 days later I received the cover and am very happy... もっと見る
Sent a simple enquiry asking if they make a boot liner for my new car and Customer Service was rubbish - required 2 emails and a phone call. Don't bother with them if that's then quality of customer s... もっと見る
企業が回答しました
I purchased a boot liner for my Volvo estate. It’s excellent quality and a fraction of the cost anywhere else. I did have a small problem fitting the liner, but Ewan and Lynn were super responsi... もっと見る
企業が回答しました
企業情報
当該企業による記述
UK Custom Covers manufacture & distribute seat covers across the UK, Europe & North America. Founded in 2006, we pride ourselves on the quality of our product & service to our customers, whilst sticking to our roots of being a family-run business. Our brand was born, committing to getting premium products to outdoor enthusiasts, trade people & anyone with a habit of dirtying their vehicle. We offer highly customisable products, with our in-house embroidery service allowing you to make your purchase your own.
連絡先
43 Standard Way, PO16 8XD, Fareham, 英国
- 02392383635
- sales@ukcustomcovers.com
- ukcustomcovers.com
3.9
ほぼ満足
583件のレビュー
ネガティブなレビューの 80％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
E Class Boot liner
The overall fit of the boot liner is okay, however there is Velcro on the outer sides, which I assumed would anchor itself to the boot carpets, but this isn't happening, meaning that the liner tends to fold in on itself.
2025年7月25日
UK Custom Covers からの回答
Thank you for taking the time to leave us a review, I am sorry to hear you are having trouble with the outer sides of your liner, you should have received corresponding Velcro to stick the liner to the interior carpet of the vehicle that will keep the liner in place. Please do contact our customer service team who can look into this for you as we want you to be completely happy with your boot liner. Kind regards, Lynn.
Appalling service from this company
Appalling service from this company . Wrong covers sent that did not fit and then I gave up trying to get a response from customer services
Don’t waste your time with these
Dom
London
2025年5月9日
自発的なレビュー
UK Custom Covers からの回答
I am sorry to see the negative review, so we can look into this for you could you contact us with your order number and full name as we cannot find any emails at present, our customer service team reply to all emails daily so this is unusual to hear and we would like to rectify any issues for you. Sorry for any inconvenience. Kind regards, Lynn.
For the money Brilliant.
For the money Brilliant.
Fits 6.1 transporter pop top brilliantly.
2025年6月30日
自発的なレビュー
UK Custom Covers からの回答
Thank you for your very kind review, we are thrilled to hear you feel it is brilliant for the money and fits your pop top T6.1 perfectly. We really appreciate the feedback. Kind regards, Lynn.
Prompt delivery of a cover for the…
Prompt delivery of a cover for the windscreen and front door windows for our VW T5. Perfect fit and kept the sun off in extreme (35 + heat). Good value.
2025年6月16日
自発的なレビュー
UK Custom Covers からの回答
Thank you for your 5 star review, we are very glad to hear that you are happy with the T5 screen wrap, that it was a perfect fit for your vehicle and providing much needed shade from the lovely weather. Kind regards, Lynn.
VW transporter Seat storage
Just received my VW TRANSPORTER T5/T5.1 KOMBI SEAT STORAGE ORGANISER (2003-2015) BLACK. Quality bit of kit, fits perfectly and just what I needed, looks and feels OEM quality. 👍👍
2025年7月8日
自発的なレビュー
UK Custom Covers からの回答
Thank you very much for your 5 star review, we are thrilled to hear you are happy with the organiser and it fits perfectly for you, we really appreciate your feedback. Kind regards, Lynn.
Flat unshaped piece of tarp sewn inside…
Flat unshaped piece of tarp sewn inside out with 1 clip broken and 3 battery terminal clips to try make it fit. Should be sewn shaped at sides with better attatchments .....but it isn't
2025年7月4日
自発的なレビュー
UK Custom Covers からの回答
I am sorry to see the negative review, unfortunately we cannot find your order details and cannot see that you have reached out to our customer service team who would be more than happy to help regarding the broken clip, we apologise for this issue and is very unusual to hear, they can also send over the instructions to show how the bulldog clips fit correctly to secure the cover to the roof of the vehicle. Please do reach out as we would like to rectify this and do not like to see our customers left unhappy with their purchase. Kind regards, Lynn.
Exceptionally well made quality covers…
Exceptionally well made quality covers for my Land Rover Discovery 4. Fast despatch and excellent communications and very good price. Cannot fault and would highly recommend.
2025年6月24日
UK Custom Covers からの回答
Thank you very much for your positive review. We are glad you are happy with the quality of your covers and for the service you have received, we really appreciate your recommendation! Kind regards, Lynn.
Ordered screen wrap covers for my…
Ordered screen wrap covers for my transit custom campervan and unbeknown to me they do not fit a van with a pop top
Customer service has been excellent and they have arrange the return,
Like I said previously, the screen wrap covers are excellent material nicely packaged. It’s just such a shame they don’t fit my pop top
2025年6月11日
自発的なレビュー
UK Custom Covers からの回答
Thank you very much for your kind review. We are glad our customer service team were able to assist you, we will suggest a version for pop tops to our production team. Kind regards, Lynn.
New boat cover
Excellent price, quality product, and really fast delivery. First class overall
2025年5月27日
UK Custom Covers からの回答
Thank you very much for your 5 star review! We are thrilled to hear you are happy with your cover, the quality, price and delivery. Kind regards, Lynn.
Leatherette seat covers.
Brought leatherette seat covers for our transit custom, bit of a struggle to fit but once on they look great. Quick delivery too.
2025年5月27日
UK Custom Covers からの回答
Thank you for your positive feedback, we are glad you are happy with the delivery speed and how your covers look once fitted. Kind regards, Lynn.
Deliverd on time
2025年5月27日
UK Custom Covers からの回答
Thank you very much for leaving us a 5 star review, we are glad you received your parcel on time. Kind regards, Lynn
Really good quality covers
Really good quality covers. Fit my VW Passat estate boot perfectly.
2025年5月27日
UK Custom Covers からの回答
Thank you so much for the positive review! We're glad to hear that you're happy with your boot liner and it's quality. Kind regards, Lynn
Never received the cover I ordered
Never received the cover I ordered, had to virtually beg to get a refund.
2024年7月19日
自発的なレビュー
UK Custom Covers からの回答
I am sorry to see the negative review, so we can look into this for you, we have requested more information as we cannot find an order from you, if you could respond so we can try to help. Kind regards, Lynn
Great customer service.
I just want to say thank you for the great service recently received.
I have purchased a few items from your company and have always been pleased with the quality. Recently I couldn’t find the product I wanted, (via your company store on eBay), so had to use another seller.
The competitors product simply wasn’t as good as yours, so I returned it, and decided to see if ringing your company direct would yield a different result.
Your customer service lady was brilliant; a more polite and helpful person I could not have asked for; she went the extra mile, talking to people is stores and physically checked stock herself; she then rang me back, (twice), and within 48 hrs. the item was sourced and dispatched.
Good products and great customer service; thanks again.
2025年5月10日
自発的なレビュー
UK Custom Covers からの回答
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’ve been pleased with the quality of our products and that our customer service team was able to assist you so thoroughly. Your appreciation means a great deal to us, especially your recognition of the extra effort made by our colleague to source the item and keep you updated throughout the process.
Providing great service and quality products is important to us. We'll be sure to pass on your lovely comments to the team member who helped you, it will mean a lot to her.
We really appreciate your continued support, and please don’t hesitate to reach out if there’s anything else we can help with.
Kind regards, Lynn.
BMW 520 tourer boot liner.
Ordered the covers through Amazon and was told 5 days for delivery and they arrived two days after ordering, installed my boot liner following the instructions within 30 minutes and it fits perfectly and is made from good robust material! Will go to UK custom covers for all my covers going forward after this, can’t rate them highly enough. The only issue I had was I ran out of Velcro so I couldn’t fit the tail cover but I may have cut the tabs too big.
2025年5月10日
自発的なレビュー
UK Custom Covers からの回答
Thank you so much for your positive feedback! We're thrilled to hear your order arrived earlier than expected and that the boot liner fit perfectly and met your expectations for quality. Please do contact our customer service team if you require any assistance. We really appreciate your support and look forward to serving you again! Kind regards, Lynn.
Had a little issue with receiving the…
Had a little issue with receiving the wrong item at first, but within days Marilyn had it sorted and the correct item arrived.
Fantastic service, fantastic product, looks great in the van
2025年5月9日
自発的なレビュー
UK Custom Covers からの回答
Thank you for your understanding, kind words and positive review! We're so glad Marilyn was able to sort things out quickly for you. It’s great to hear the correct item arrived and looks fantastic in your van. We truly appreciate your support! Kind regards, Lynn.
Late delivery but more than made up for…
Late delivery but more than made up for it with the quality and price 🥇
2025年4月24日
UK Custom Covers からの回答
Thank you so much for the positive review! We're delighted to hear that the quality and price met your expectations. While we always aim to deliver on time, we sincerely apologise for the delay in this instance and appreciate your understanding. Kind regards, Debbie.
Boot liner fits really well…
Boot liner fits really well and seems to be good quality. Delivery was quick as well.
2025年4月24日
UK Custom Covers からの回答
Thank you so much for the positive review! We're thrilled to hear that you're happy with your boot liner and the delivery service you received. Kind regards, Lynn
i bought a set of covers from these…
i bought a set of covers from these people on amazon but i did not like the color , so i returned them , i messaged them emailed them and still no refund just ignored me i had to get amazon involved after weeks of waiting shocking seatcovers and even worse company AVOID
2025年3月27日
自発的なレビュー
UK Custom Covers からの回答
I am sorry to see the negative review, unfortunately I cannot locate any emails on our system from you as we endeavour to respond to all messages within 24hrs of them being received and we would never intentionally ignore our customers, this could have been a technical issue and we will look into it. We apologise this has happened and can see the refund was processed, Amazon tracking showed your return was sent back to you so we investigated this issue with Amazon. Many apologies for any inconvenience caused.
Kind regards, Lynn
Great service and great product
2025年3月20日
UK Custom Covers からの回答
Thank you so much for the positive review! We're thrilled to hear that you're happy with your screen wrap and the service you received. Kind regards, Debbie
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