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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I ordered campervan external covers. Good quality but they didn’t fit. I realised I had missed the warning note blazed across the top of the description advising they wouldn’t fit my van with a pop t... もっと見る

5つ星のうち5の評価

Sent an email with a query about the windscreen cover for a 2005 Citroen Relay. I received a positive reply the next day so went ahead and ordered. 3 days later I received the cover and am very happy... もっと見る

5つ星のうち1の評価

Sent a simple enquiry asking if they make a boot liner for my new car and Customer Service was rubbish - required 2 emails and a phone call. Don't bother with them if that's then quality of customer s... もっと見る

企業が回答しました

5つ星のうち5の評価

I purchased a boot liner for my Volvo estate. It’s excellent quality and a fraction of the cost anywhere else. I did have a small problem fitting the liner, but Ewan and Lynn were super responsi... もっと見る

企業が回答しました

企業情報

  1. 自動車備品・アクセサリー専門店
  2. カー アクセサリー店
  3. トラック用アクセサリー専門店

当該企業による記述

UK Custom Covers manufacture & distribute seat covers across the UK, Europe & North America. Founded in 2006, we pride ourselves on the quality of our product & service to our customers, whilst sticking to our roots of being a family-run business. Our brand was born, committing to getting premium products to outdoor enthusiasts, trade people & anyone with a habit of dirtying their vehicle. We offer highly customisable products, with our in-house embroidery service allowing you to make your purchase your own.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

583件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 80%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Customer services were pretty good to…

Customer services were pretty good to deal with, but were told that if we ordered by Friday, items would be delivered Tuesday. This did not happen, it was another few days after this.
Product itself is good, looks quite well made.

2024年6月24日
UK Custom Covers ロゴ

UK Custom Covers からの回答

Thank you for your review, I am sorry to hear you did not receive this when you expected, this was a pre-order product and we dispatch all pre-orders as a priority once available.

5つ星のうち3の評価

Long Lead Time

A very long lead time with no explanations until after 3 weeks I called them. Good product once it finally turned up.

2024年6月24日
UK Custom Covers ロゴ

UK Custom Covers からの回答

Thank you for your review, the product ordered was a pre-order item and advises the availability date on the advert, I am sorry if you had not noticed this at the time, we dispatch all pre-orders as a priority once available. We are glad you are happy with it when it arrived.

5つ星のうち5の評価

cover on Ducato

Good fit cover on Ducato, folds up back into pouch, dried quickly.

2024年6月7日
自発的なレビュー
UK Custom Covers ロゴ

UK Custom Covers からの回答

Thank you for the positive review, we are glad you are happy with your product.

5つ星のうち1の評価

Poor quality products

Honda S2000 roof stand. Poor quality chipped product, with even worse after sales 'service.' Once they have your money, they don't care. Go elsewhere.

2024年5月24日
自発的なレビュー
UK Custom Covers ロゴ

UK Custom Covers からの回答

I am sorry to see this negative review, unfortunately I cannot see any order information for you to be able to look into this. Our customer service team try to help as much as possible so this sounds very unusual.

5つ星のうち1の評価

Awful company, poor quality, avoid.

The laser dinghy boat cover I purchased lasted for 16 months. The material faded and rotted and the wind blew a big hole in the cover. Custom covers were not interested in helping, said it was out of warranty so tuff.

2024年5月18日
自発的なレビュー
UK Custom Covers ロゴ

UK Custom Covers からの回答

Without knowing how the cover has been cared for (re-proofed etc..) over the time-frame and with it being out of the 12 month warranty we are unfortunately unable to resolve this. Our customer service team would not respond in the manner depicted.

5つ星のうち5の評価

Excellent after sales service

I ordered some leather style covers for my Transit Custom. They arrived promptly, and I fitted them with no problems, until I got to the driver's seat (seat part only, not back piece).
It turned out that the wrong seat cover had been put in with the other items.
Unfortunately, I managed to tear it, whilst trying to fit it.
I contacted the company, who asked for a photo of the identification label under the cover so they could check if it was the right one.
They then promptly sent me the correct replacement, which fitted perfectly.
I'm really happy with the covers, as they look great in the vehicle, and seem really well made.
Great customer service from this company, courtesy of Ann.
Would definitely use again for the customer service, and excellent product.

2024年5月20日
自発的なレビュー
UK Custom Covers ロゴ

UK Custom Covers からの回答

Thank you very much for the positive feedback, I have passed the message on to Ann. We are glad to hear you are happy with your seat covers.

5つ星のうち1の評価

Does not fit, even though it's advertised that it does

Did my research on the Type of Screen cover required for my Citreon Relay Camper, put in Reg number to double check and yes "Bingo" it will fit your van, Great purchased the Luxury "CUSTOM" cover and to find out it doesn't fit, after numerous emails, Photos and confirmation i dont have Blinds, Window deflectors or a Pop Top, a reply from customer service, "Sorry our Van is different to yours", we modeled it on, even though it was stated it Fits, and to add insult to injury they said, sorry we can't
help you as we don't
have a cover to fit you vehicle, even though they even advertise a vehicle with a photo on their website with the same size doors as mine, absolute waste of £31. They need to change their advertising, Advise Amazon or change the photos on their website, as its a complete mistruth, they tell you 1 thing, then say another thing ,even though they state it
would fit. Just wrong on every level 😕

2024年5月10日
自発的なレビュー
UK Custom Covers ロゴ

UK Custom Covers からの回答

I am sorry to see the negative feedback, we have informed our web team to look into this with the vehicle checker on Amazon, this can be returned free of charge through Amazon for a refund. Sorry for any inconvenience caused.

5つ星のうち1の評価

Awful

Awful ! Got the new covers for my band new shape transit custom and they just don’t fit ! No help from customer service they just want photos so they and try and develop them , they should have done this before they tried selling a product not fit for purpose.

2024年5月4日
自発的なレビュー
UK Custom Covers ロゴ

UK Custom Covers からの回答

I am sorry to see the negative feedback, I can see from the messages the customer service team needed to see full seat photos of how you are fitting them to try and advise and help resolve, which was not received. I can see we have arranged collection for a refund for you.

5つ星のうち5の評価

Great Service

Great Service,

Seat covers ordered and delivered next day and easy to fit

2024年4月24日
UK Custom Covers ロゴ

UK Custom Covers からの回答

Thank you for your positive review, we appreciate this.

5つ星のうち3の評価

Vauxhall Vivaro Covers

I had to wait over a month for my seat covers as they weren’t in stock! It would be helpful if you let customers know when ordering if the items are in stock or not before paying for them. Covers were very hard to fit but once on look and feel great.

2024年4月24日
UK Custom Covers ロゴ

UK Custom Covers からの回答

I am sorry to see this, I can confirm the advert showed the availability date for when these would be sent out and and am sorry you had not noticed this at the time. We are glad to hear you are happy once fitted.

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