Ukherbals レビュー 

Ukherbals からの回答

2022年8月8日

Your order was dispatched via Royal Mail 2nd class (as selected during your checkout) on 5th July and delivery was attempted on 7th July. As it was never collected from them it was 'returned' via Royal Mail to us. An email was sent by our team to notify you of this but no reply has been received as yet. Please contact us at you earliest convenience to resolve.
Kind Regards
UKHerbals

Ukherbals からの回答

2022年7月25日

Hi, Unfortunately we have no record of a customer with your first name or surname ever placing an order with us. We also do not have any records of you ever emailing us. If you had returned an order and had proof of delivery we would have refunded you without issue. However, no order, return or email from you has ever been received. If this is a genuine customer, then please email us at the address on your invoice to discuss further.
Kind Regards
UKHerbals

Ukherbals からの回答

2022年6月17日

Hi, Your order was shipped with postage already paid by us. If you have received a request for payment from Royal Mail then it is either for another parcel, or it is an error on behalf of Royal Mail. A quick email to us would have resolved the issue without you having to pay anything at all so I am confused as to why you would take the time to leave a review but not spend a fraction of the time to contact us to enquire about the issue?

Perhaps you can contact us via the email address clearly listed on our website or the inbuilt contact form on our website or you can even write to us a the postal address that is also given on the website.

Kind Regards
UKHerbals

Ukherbals からの回答

2022年6月14日 に更新

Hi, We do not appear to have received any communication from you at all regarding your order not arriving. Please contact us via our website at your earliest convenience so we can assist further as this has also not been returned, so is likely being held by your local sorting office.
kind Regards
UK Herbals

Hi, You are clearly having issues with emails as we emailed you yesterday as did trustpilot and we have emailed you again already this morning, yet you have simply added to your review to claim we haven't replied.
Including the email you should receive when we reply here, that will 4 emails over the last 24 Hour period. Perhaps if you come back to add to your review again, you can check any junk mail filters in your email account. We would call you but you chose not to leave a number during checkout so hopefully you will see this message.

Kind Regards
UK Herbals

Ukherbals からの回答

2022年6月14日

Hi,
We received your email at 14:50 on 7th April and replied at: 16:18 on 7th April.

Our reply advised that as we are not veterinarians, we would suggest contacting one as we obviously cannot give advice on dogs. As we did not hear back from you we regarded the issue as resolved.

Kind Regards
UK Herbals

Ukherbals からの回答

2022年2月15日

Hi, Apologies for the late reply here, we were not notified of the 1 star review. As per our emails to you, this order was delivered to your address on 12th January. We advised you via email that if you claim not to have received it we would ask our Royal Mail account manager to contact your local depot to investigate further as they have access to your local depot and the GPS co-ordinates of the driver at the time of delivery but we did not hear back from you.

We did however request this information and the GPS information places the driver outside of your property at the time of delivery.

If you would like further evidence of the delivery please do not hesitate to contact our us on our support email address.

Kind Regards
UKherbals