Mollie sought to understand my requirements and advice me on the options for my needs. She made an effort to get the storage I needed and clearly explained the conditions.
企業が回答しました
所在地
所在地を変更22-23 Westmead Industrial Estate, Bridgemead Close, SN5 7YT Swindon, England, GB
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レビュアーのコメントを見てみましょう
All queries were answered and down loading the app was simple to follow. Tommy Gale assisted and was very helpful and efficient.
企業が回答しました
It was very simple to deal with UK storage. And liam was very helpfull. Listed to what i wanted and gave me precise info no hard cell all info very clear. Happy to be useing this firm again.
企業が回答しました
They are easy to contact, Which mean they sort out problems smoothly and quickly, that's why I kept use their service in these few years. I like it~
企業が回答しました
企業情報
当該企業による記述
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
連絡先
22-23 Westmead Industrial Estate, Bridgemead Close, SN5 7YT, Swindon, England, 英国
- 1793528232
3.3
まあまあ
10件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wasn’t as easy as they made out
Wasn’t as easy as they made out, very confusing with which codes were for what, no mention of where the barrel key would be located. Adding additional people onto the ap was impossible. Once we moved out we had to pay cleaning fees! Which was in the small print!!! And even though we moved out early we were not able to get any refund as we had received a discount! Again all in the small print but not pointed out! Very disappointed would not use again!
2026年7月2日
UK Storage Company - Swindon からの回答
Dear Andrea,
Apologies for the delay in responding to your review, but our Customer Support team were trying to investigate your concerns.
We appreciate your feedback regarding our refund policy and understand your disappointment.
While we cannot comment on the policies, practices, or commercial arrangements of other storage providers, our own terms and conditions, including the application of discounts and any associated refund eligibility, are clearly outlined at the point of sale and are applied consistently to all customers.
We recognise that this may not have met your expectations and are sorry if this information was not communicated as clearly as it could have been during your customer journey. Your comments are valued and will be shared with the relevant team as part of our ongoing efforts to review and improve our customer communications and processes.
You are welcome to discuss this further with one of our Customer Support Managers.
Regards,
The UK Storage Company Swindon team
Customer service was great
2026年9月5日
UK Storage Company - Swindon からの回答
Dear Scot,
We’re delighted to hear that you received excellent customer service during your time with us. Providing a first-class customer experience is at the heart of everything we do, which is why we continually invest in training and developing our team to ensure every customer receives friendly, professional, and knowledgeable support.
Thank you for choosing UK Storage Company, and we wish you all the very best for the future.
If you require anything further, please do contact our team.
Kindest regards,
The UK Storage Company Swindon team
Poor Customer Service, Poor Value for Money, Poor Communications
Poor Customer Service, Lack of Support resolving issues, Poor Communications, Overcharged for a Lock? UK Storage Company offer Discounts to Rent a Storage Unit paid up for one month but unable to provide a refund once notice period given as already discounted rate applied, you end up paying for 2 weeks when Storage Unit not being used? Poor Value for Money? Already had a Lock Barrel purchased from previous Storage visit this was never refunded or deducted from invoice no Refund or Credit applied. Unfortunately, I will not recommend the UK Storage Company and I will not use the UK Storage Company again ☹️
2026年7月15日
自発的なレビュー
UK Storage Company - Swindon からの回答
Dear Debbie,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We would like to clarify that the promotional pricing period and associated terms are clearly set out within our Terms & Conditions, which are accessible at every stage of the customer journey, including on quotations, reservation forms and booking confirmations. We provide this information to ensure customers have full transparency regarding promotional rates, notice requirements and standard charges before committing to a booking.
Promotional discounts are offered in return for a minimum initial rental period and, as outlined in the Terms & Conditions, once the discounted rate has been applied and the storage agreement has commenced, the promotion cannot be retrospectively recalculated or refunded when notice is given. This is standard practice as the discounted rate has already been applied to the rental period.
Our customer support team is also trained to explain promotional offers, notice periods and payment arrangements when bookings are made over the phone, helping customers understand how the promotion works and what charges may apply during their stay. This approach is intended to ensure fair and consistent treatment for all customers while maintaining transparency around our pricing structure.
In relation to the lock charge, this is a one-off purchase made to help ensure the safety and security of customers' belongings whilst in storage. We do not charge an ongoing fee for the lock, and once purchased, it belongs to the customer and can be reused if they choose to store with us again in the future. The lock therefore remains of value beyond a single stay and forms an important part of the security measures we provide to protect customers' goods. If you purchased a lock from us previously, please contact our customer support team at your earliest convenience to confirm previous purchase!
We appreciate all feedback and continuously review our communication processes to ensure information is as clear and accessible as possible.
If you have further concerns, please contact admin@ukstoragecompany.co.uk.
Kind regards,
The UK Storage Company Swindon
All Easy and efficient, queries were answered and down…
All queries were answered and down loading the app was simple to follow. Tommy Gale assisted and was very helpful and efficient.
2026年1月28日
自発的なレビュー
UK Storage Company - Swindon からの回答
Dear Rosalie,
Thank you for your five-star feedback!
We're glad to hear that you found the process easy and efficient, and that all your queries were answered.
It's great to know that downloading the app was straightforward and that Tommy provided helpful and efficient assistance.
We appreciate your comments and are happy to have made your experience a positive one.
If you require any further assistance, please do not hesitate to contact our Customer Support team.
Thank you for using UK Storage Company.
Kindest regards,
UK Storage Company
Kind and nice to talk to
They are easy to contact, Which mean they sort out problems smoothly and quickly, that's why I kept use their service in these few years. I like it~
2026年1月21日
自発的なレビュー
UK Storage Company - Swindon からの回答
Dear Natalie,
Thank you for rating UK Storage Company five-stars!
We are delighted that you have found using UK Storage Company easy and seamless.
If there is anything further we can do for you, please do not hesitate to contact our Customer Support team.
Kindest regards,
UK Storage Company
It was very simple to deal with UK…
It was very simple to deal with UK storage. And liam was very helpfull. Listed to what i wanted and gave me precise info no hard cell all info very clear. Happy to be useing this firm again.
2026年1月19日
自発的なレビュー
UK Storage Company - Swindon からの回答
Dear Chris,
Thank you for your five star review.
We are delighted that Liam, was able to assist with your requirements.
If you require anything further, please do not hesitate to contact our Customer Support Team.
Kindest regards,
UK Storage Company
Mollie sought to understand my…
Mollie sought to understand my requirements and advice me on the options for my needs. She made an effort to get the storage I needed and clearly explained the conditions.
2026年1月18日
自発的なレビュー
UK Storage Company - Swindon からの回答
Dear Themba,
Thank you for your review. We are pleased Mollie was able to guide you through the process.
We will pass on your compliments to Mollie.
If you require anything further, please do not hesitate to contact us.
All the best,
UK Storage Company
Eve was super helpful
2025年11月15日
自発的なレビュー
UK Storage Company - Swindon からの回答
Dear Josie,
Thank you for your review. We have passed on your kind feedback on to Eve.
If there is anything else we can help you with please get in touch.
All the best,
UK Storage Company
Terrible company and appalling customer…
Terrible company and appalling customer service photo ID failed when using the app I called in and was advised I needed to send them photos of my ID and a selfie over email which is shocking in this day and age and I then asked if I could verify ID another way, the lady then said she could do an “online” check which we carried out and I was successfully verified except that mean I could never use their App (which in fairness I never wanted in the first place) to manage my account. Told the lady to cancel my storage booking and to refund my first month’s rent.
2025年10月23日
UK Storage Company - Swindon からの回答
We’re sorry to hear about your experience. All customers are required to complete an ID check for the protection of our customers and their storage. If the app doesn’t work, our team is always happy to guide you through the process and offer secure alternatives.
We know this wasn’t the experience you were hoping for and have processed your cancellation and refund as requested. Your feedback has been shared with our team as we’re always looking for ways to make things easier for our customers.
If there’s anything else we can do to help, please get in touch.
Kind regards
UK Storage Company
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