I had a great experience with the support team at Ultahost, especially with Bruce Taylor. He responded quickly, understood my issue immediately, and helped me fix problems related to backups and s... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are... もっと見る
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Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly. Great Hosting, excellent pricing and great support. Would... もっと見る
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Unfortunately, my experience with Ultahost was not good at all. The VPS I purchased was completely inaccessible from Iran, and even after providing full network tests, the support team stated that t... もっと見る
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企業情報
当該企業による記述
The goal of the company is to provide effective Web Hosting in affordable price, which allows our customers to place and maintain their projects on the World Wide Web.
連絡先
651 N Broad St, Suite 206, 19709, Middletown, 米国
- ultahost.com
3.7
まあまあ
869件のレビュー
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
⭐ 1/5
⭐ 1/5 – “Managed” VPS that is anything but managed
I purchased a one-year Managed VPS plan from UltaHost, and this has been by far the worst hosting experience I’ve ever had.
The server shuts down randomly, undergoes unexplained reconfigurations, and at one point the control panel only allowed me to start the server — no proper reboot, no control, no explanation. For a service marketed as managed, this is unacceptable and frankly absurd.
My website, which is used for a real business, has suffered multiple downtimes. The support team provides generic, copy-paste responses such as “we are investigating,” while the same issues keep happening again and again. There is no accountability, no proactive support, and no real technical competence.
To make things worse, the server IP had a poor reputation, which directly impacts reliability and email deliverability. This is something any serious hosting provider should prevent by default, yet UltaHost clearly does not.
Yes, their prices are among the cheapest on the market — but what you get in return is the most expensive outcome possible:
downtime, instability, wasted time, and complete loss of trust in the infrastructure.
I will not renew my service and am moving to a professional hosting provider. I strongly advise anyone running a production website or business to stay far away from UltaHost. This is not a hosting solution for serious use
2025年3月7日
自発的なレビュー
Ultahost からの回答
Hello Arnel,
Thank you for taking the time to share your experience.
We are truly sorry for the frustration and disruption this has caused to your business. What you described does not reflect the level of reliability or service we aim to provide, especially on a managed VPS plan.
We take concerns about downtime, server stability, support quality, and IP reputation very seriously. To allow our technical team review this thoroughly and identify what went wrong, we kindly ask that you share your service details and any relevant ticket references with us. This will help us investigate the recurring issues in depth and provide clear explanations and corrective actions.
We genuinely regret the inconvenience you’ve faced and understand the loss of trust this can create.
Please know that we are ready to re-engage, reassess the situation in detail, and support you further if you are open to it.
Feel free to reach out to us again at any time, and we will be glad to assist.
Best Regards,
Customer Support
Can't be trusted, and totally unreliable
It used to work fine in the beginning until one day the internet speed on the server dropped to below 3Mbs, I contacted the support and they requested the password, after that I lost access to the server.
Those people can't be trusted at all, the service is not reliable, in addition the windows license is expired just few weeks after we started.
2026年2月3日
自発的なレビュー
Ultahost からの回答
Hello Ajc,
Thank you for sharing your experience with us.
We are very sorry to hear about the issues you encountered with server performance, access, and licensing, and we understand how concerning and frustrating this must have been.
We would appreciate it if you could provide more details or any related ticket information so our team can review your case carefully and revisit the matter in detail.
Please feel free to reach out to us again so we can look into this properly.
Best Regards
The Ultahost Team
Ultahost is a great service provider
Ultahost is a great service provider. I’ve been using their service for over two years and I plan to continue using it long-term in the future. They have a professional and responsive support team, and they handled my issues very well. In particular, they even suggested a better solution for me — I received support from Dextor Jason most recently. During my time using the service, I’ve rarely encountered any problems, and the infrastructure has been stable. I highly appreciate this provider.
2026年2月2日
自発的なレビュー
Ultahost からの回答
Hello LL Codes,
Thank you very much for your thoughtful and detailed feedback.
We truly appreciate your continued trust over the past two years and are glad to hear that your issues were handled smoothly and that our infrastructure has remained stable for you.
We are especially pleased to know that Dextor Jason was able to support you and suggest a better solution. Your kind words mean a lot to our team.
If you ever need any further assistance, please do not hesitate to reach out. We are always happy to support you.
My vps got suspended for DDOS but it…
My vps got suspended for DDOS but it was not my fault my server got ddosed by some people. Not recomended.
2026年1月31日
自発的なレビュー
Ultahost からの回答
Hello Dyynka,
Thank you for sharing your experience with us.
We are sorry to hear about the suspension and understand how frustrating it can be when your server is affected by a DDoS attack beyond your control.
While we provide DDOS protection, we take actions on servers getting attacked until it is under control.
Please feel free to reach out again so we can look into this further. We are here to listen and are happy to support you.
Ultahost is an absolute nightmare of a…
Ultahost is an absolute nightmare of a company, and I’m appalled at their unprofessionalism and blatant disregard for customer satisfaction. I clearly requested the cancellation of all services, with a firm promise that no charges would be made. Yet, despite this confirmation, they had the audacity to charge my PayPal account AGAIN—today, of all days.
This is not just incompetence, it’s straight-up dishonesty. I’ve tried to resolve this multiple times, but it seems like they’re more interested in taking your money than actually delivering on their promises. The lack of follow-through and accountability is staggering. How can a company not honor a cancellation request? It’s a disgrace.
I will be pursuing this through every available channel, including PayPal, and I will ensure that everyone knows about this disgraceful behavior. Don’t let them fool you with empty assurances—this company clearly doesn’t care about its customers, only their wallets.
If you’re even remotely considering doing business with them, RUN. There are plenty of other hosting providers that actually respect their customers and don’t try to steal money after cancellations.
Ultahost’s service is garbage, their integrity non-existent, and their customer support a joke. Avoid at all costs.
2026年1月30日
自発的なレビュー
Ultahost からの回答
Hello Askme
Thank you for feedback
Note we generally DO NOT charge cancelled services as this goes against our terms and policy. To check and resolve this issue, kindly state the ticket number and we will resolve at earliest.
Regards
The Ultahost Team
Not refunding
Don't fill your balance with crypto, or this guys won't refund you any money.
They also trying to hide this reviews, but how you can hide it, if it's your official policy, but how people will know before they paid??
2026年1月29日
自発的なレビュー
Ultahost からの回答
Hello Ramero
Thank you for your feedback
Kindly note we provided information concerning how all payments are treated on client accounts, and this information is readily available on our website: https://ultahost.com/refund
Note all cryptocurrency payments can only be returned to the credit balance and not to the wallets.
Feel free to contact us if you need any further information or assistance.
Best Regards,
Customer Support
Excellent Support and Smooth VPS Setup
I had a great experience with Ultahost’s support team.
I initially faced a network configuration issue with my VPS, but the support team handled it professionally and efficiently from start to finish. They carefully reviewed the problem, suggested the right solution, and helped with reinstalling and relocating the VPS to a better data center location.
I would especially like to thank Dextor Jason and Lucinei Magri for their excellent support, clear communication, and patience throughout the process. They followed up properly, explained everything clearly, and made sure the server was fully operational before closing the case.
Overall, Ultahost provides reliable service and responsive, knowledgeable support. Highly recommended!
2026年1月29日
自発的なレビュー
Ultahost からの回答
Hello Amin,
Thank you for your feedback.
We are glad to hear that your website is performing well and that you are satisfied with the speed of our hosting.
It is great to know your issues were resolved.
If you need any further assistance in the future, please feel free to reach out. We are always happy to support you.
They didn't activate the service, they won't cancel, and they won't refund
It used to be a good company, but now it's completely abandoned! I was a loyal customer for many years. I hired a new VPS today and it still hasn't been activated. It's been more than 6 hours! I created a ticket saying I no longer want the service and requested cancellation and a refund. So far they're just stalling and haven't resolved the ticket!
2026年1月27日
自発的なレビュー
Ultahost からの回答
Hi Leonardo
Thank you for your feedback and we sincerely apologize for the delays.
We carried out an unscheduled maintenance on our systems and this affected some of our services. Inasmuch as this was done to improve the efficiency and stability we regret this action caused unforeseen situations such as you experienced.
So far all maintenance is complete and we are willing to compensate you for the distress and continue to value your patronage with us.
Please share your ticket number and we will attend to you at our earliest.
Regards
The Ultahost Team
Hosting that cannot guarantee packet loss
I purchased a VPS service located in South Korea.
However, even though I was connecting directly from within South Korea, WinMTR showed over 5% packet loss.
I reported this issue to customer support, but it was not resolved even after 48 hours.
The technical support team repeatedly lied, claiming the problem had been fixed.
This is clearly deceptive behavior toward customers, and the service quality is completely unacceptable.
Do not use this service under any circumstances.
I also posted this experience on Reddit.
2026年1月22日
自発的なレビュー
Ultahost からの回答
Dear Customer,
Thank you for sharing your feedback with us.
We are sincerely sorry to hear about the delays and the frustration you experienced while waiting for support. We understand how disruptive this can be, especially when a setup issue remains unresolved for several hours.
Please share more details about your case or your ticket information so our team can review it carefully and revisit the issue in detail.
We encourage you to reach out again so we can work toward a proper resolution. We are here to help and are happy to support you.
I took a shared plan
I took a shared plan, for 3 years, but I kept getting Server error 503, I informed Ultahost, wrote several tickets, but they only suggested that I take a more expensive plan, so 1 Wordpress could not work well. Then I transferred the same site to another provider, and everything works great there. After that, I canceled my hosting plan, they turned everything off but they wrote to me that I could not get my money back because I took a 3-year plan, 30 days money back is only valid for the monthly and annual levels, which makes no sense, because if the user is not satisfied then 30 days money back must be valid for everything. I informed Paypal about this case and I hope they will help me, and I recommend to everyone not to take Ultahost because their servers are bad and they will have problems with refunding money. So, under no circumstances do you take Ultahost because you will be disappointed!
2026年1月19日
自発的なレビュー
Ultahost からの回答
Dear Customer,
Thank you for taking the time to share your experience in such detail. We are truly sorry to hear about the difficulties you faced with service stability and the frustration around the refund policy.
We understand how disappointing this situation must have been, especially after investing in a long term plan and making multiple attempts to resolve the issue through support.
We would appreciate the opportunity to review your case more closely. Please share your ticket ID or any additional details related to the 503 errors and your cancellation request so our team can revisit the matter in detail and provide clarity on what happened.
If you are willing, we encourage you to reach out to us again so we can properly assess your concerns and see how we can assist further. We are here to listen and are happy to support you.
Even on Sunday afternoon Ultahost…
Even on Sunday afternoon Ultahost employee 'Elijah' helped us out of a major problem. Fantastic support!
2026年1月18日
自発的なレビュー
Ultahost からの回答
Hello Xuiang Pan,
Thank you for sharing your experience with us.
We are delighted to hear that Elijah was able to assist you promptly and resolve the issue, even on a Sunday afternoon.
Your kind words mean a lot to our team.
If you need any further assistance in the future, please do not hesitate to reach out.
The Ultahost Team
Always here to Help me Guys
Always here to Help me Guys
Thank you Dear Bruce Taylor
And Thank you to all Ultahost support Team
2026年1月13日
自発的なレビュー
Ultahost からの回答
Dear Customer,
Thank you for your kind and heartfelt message.
We are truly glad to hear that our team has been able to support you when needed. Your appreciation means a great deal to us, and we will be sure to pass your thanks along to Bruce Taylor and the entire support team.
If you ever need assistance again, please do not hesitate to reach out. We are always here to help.
Do not trust this company
Do not trust this company! They allow known scammers to create websites that target innocent people.
2025年10月13日
自発的なレビュー
Ultahost からの回答
Hello Madeline,
Thank you for bringing this to our attention.
Please share more details about the issue so our team can review it thoroughly and take appropriate action. Once we have this information, we will revisit the matter in detail.
If you have any further concerns or need assistance, please do not hesitate to reach out.
Terrible Support, Avoid at All Costs
For a hosting provider, support is everything, and their worst part is their support. I've never experienced such incompetence.
2026年1月8日
自発的なレビュー
Ultahost からの回答
Hello Mohammed,
We are truly sorry to hear about your experience and understand how frustrating this must have been, especially when reliable support is essential for hosting services. This is not the level of service we aim to provide.
We would appreciate the opportunity to review your case in detail. Please share more information about the issue you faced or reach out to us directly with your ticket details so our team can revisit the situation carefully and work toward a proper resolution.
Thank you for bringing this to our attention. We remain committed to supporting you and are here to help if you are willing to give us another chance.
so far one of the best after sales…
so far one of the best after sales support shout out to hary j thanks.
2025年12月26日
自発的なレビュー
Ultahost からの回答
Hello Thomas,
Thank you for sharing your feedback with us. We are glad to hear that our after sales support met your expectations and that Harry J was able to assist you effectively. Your satisfaction means a great deal to our team.
If you need any further help or have questions in the future, please feel free to reach out. We are always happy to support you.
Kind regards,
The UltaHost Team
In my opinion
In my opinion, the best host there is in every way!
Especially "Oliver Hoffmann" and his team.
2025年12月22日
自発的なレビュー
Ultahost からの回答
Dear Customer,
Thank you so much for your kind words and wonderful feedback.
We are delighted to hear that your experience has been positive and that your issues were resolved to your satisfaction. Your appreciation for Oliver Hoffmann and the team truly means a lot to us and will be shared with them.
Please do not hesitate to reach out again if you need any further assistance. We are always happy to support you.
Warm regards,
The UltaHost Team
Resolveu o problema do meu site
Resolveu o problema do meu site, demorou um dia, mas finalmente conseguiram, estou muito satisfeito!
2025年12月15日
自発的なレビュー
Ultahost からの回答
Olá Vindrix,
Agradecemos por compartilhar sua experiência conosco.
Ficamos felizes em saber que seu problema com o site foi resolvido com sucesso e que você está satisfeito com o resultado.
Caso precise de mais ajuda ou tenha alguma dúvida no futuro, não hesite em nos contatar. Teremos prazer em ajudar.
1000% Customer Service! Thanks Rufus!
Coming from a money hungry host. I can say UltaHost is by far the best move I've made for my server/community! Fast, Reliable and let's just say the Customer Service is 1000%! I just had a few quick fixes I couldn't get done and all credits to Rufus Rogers! He absolutely always helps me get things done FAST and Informatively! Thanks again Rufus! And God Bless UltaHost! 😆🔥
2025年12月13日
自発的なレビュー
Ultahost からの回答
Hello Justice,
Thank you so much for sharing your experience.
We’re really glad to hear that the move to UltaHost has been a positive one and that your server is running fast and reliably. It’s great to know that Rufus was able to help you quickly and clearly with the fixes you needed.
If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re always here and happy to support you.
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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