I had a great experience with the support team at Ultahost, especially with Bruce Taylor. He responded quickly, understood my issue immediately, and helped me fix problems related to backups and s... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are... もっと見る
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Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly. Great Hosting, excellent pricing and great support. Would... もっと見る
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Unfortunately, my experience with Ultahost was not good at all. The VPS I purchased was completely inaccessible from Iran, and even after providing full network tests, the support team stated that t... もっと見る
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企業情報
当該企業による記述
The goal of the company is to provide effective Web Hosting in affordable price, which allows our customers to place and maintain their projects on the World Wide Web.
連絡先
651 N Broad St, Suite 206, 19709, Middletown, 米国
- ultahost.com
3.7
まあまあ
869件のレビュー
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ultahost からの回答
Hello Ahmed,
Thank you for sharing your feedback. We’re sorry to hear that you experienced slow support and VPS performance issues, and we understand how frustrating that can be. Your experience matters to us, and we want to look deeper into what happened so we can improve things for you.
When you have a moment, please share your ticket ID or service details so our team can review your case and address the performance concerns. We’re here to help and would love the chance to make things right.
We appreciate you bringing this to our attention and look forward to assisting you further.
Kind regards,
The UltaHost Team
Höheres Preis als angegeben
Beim Bestellvorgang wurde mir ein Preis von 13,6 Eur (10 % Rabatt einmalig) angezeigt. Nachdem der Betrag gezahlt wurde waren aber noch 1,6 Eur offen. Mein VPS wurde nicht aktiviert bis ich die Summe gezahlt hatte. Eine Frechheit. Das Support Team wollte mich weder im live chat helfen noch auf mein Support Ticket antworten.
2025年11月1日
自発的なレビュー
Ultahost からの回答
Hallo Devin,
vielen Dank für Ihren Erfahrungsbericht. Es tut uns sehr leid, dass Sie mit dem Abrechnungs- und Aktivierungsprozess unzufrieden waren. Wir möchten unseren Kunden natürlich ein ganz anderes Erlebnis bieten.
Wir möchten uns die Situation genauer ansehen, um den Sachverhalt zu verstehen und das Problem zu beheben. Könnten Sie uns bitte Ihre Bestelldetails oder Ihre Ticket-ID zukommen lassen? Unser Team wird sich umgehend darum kümmern und sicherstellen, dass Ihr Anliegen zufriedenstellend gelöst wird.
Wir danken Ihnen für Ihre Geduld und stehen Ihnen jederzeit gerne zur Seite.
Mit freundlichen Grüßen, Ihr UltaHost-Team
frequent outages and 12 hours downtime of VDS
Too many frequent service interruptions and outages. Try rebooting the VPS/VDS from terminal or reboot button from their, dashboard? It'll be the god's help when u server is back online. I experienced around 4 hours of downtime with VPS and I thought if I bought VDS with more expensive price, I though I'm getting better service and that VDS got 12 hours of downtime. I'm making this review during await of replies from L2 support of ultahost with the pressure from thousand of people complaining in my phone's chats. Even they take about 12 hours of downtime, they aren't taking any single responsibilities and they'll just say sorry for the inconvenience. They really thought their responsibilities is just to fix my server anytime they want.
!!! If people who need reliable service, Ultahost is not the one. advise from the one of ultahost's cutomer with high blood pressure right now.
2025年10月31日
自発的なレビュー
Ultahost からの回答
Hello Cảnh,
Thank you for taking the time to share this feedback.
We are truly sorry for the frustration and stress you've experienced. Extended downtime and delayed responses are absolutely not the experience we want for our customers, especially when your own users are relying on uptime. We understand how critical stability and timely support are, and we hear your concerns.
To help us investigate this properly and take corrective action, could you please share more details about your service and the incident, such as your ticket ID or server information? Our team would like to revisit the situation in detail and ensure this is addressed thoroughly.
We value your trust and are committed to supporting you. Once we receive more information, we will follow up promptly.
Thank you for your patience and for giving us the chance to improve.
Kind regards,
The UltaHost Team
Submitted an abuse report with all the…
Submitted an abuse report with all the pertinent information required to take appropriate action. There response was: Kick rocks since you used a Gmail account to submit the report - go make it someone else's problem. This is very much an Ultahost problem. This response is incredibly asinine. So much so that Ultahost already has an ICANN breach for this exact same thing. Section 3.18.2 of its RAA concerning Domain Name
System (“DNS”) Abuse mitigation. As another reviewer said: Do better.
2025年10月30日
自発的なレビュー
Ultahost からの回答
Hello There
Thank you for writing in
Kindly note we do not take action on abuse unless instructions are received from an appropriate authority.
I suggest you take the necessary steps first, and the authority responsible will contact us to take action.
Regards
The Ultahost Team
configuring the IP address for our VPS
Thank you very much Thomas V. Elbrus for configuring the IP address for our VPS.
2025年10月30日
Ultahost からの回答
Hello Beige,
Thank you for sharing your experience and for highlighting Thomas V. Elbrus' support.
We're happy to hear that the IP configuration for your VPS was handled smoothly and to your satisfaction.
If you ever need help again or have any questions down the road, please don't hesitate to reach out. We're always here and glad to support you.
Warm regards,
The UltaHost Team
Fast and Patient Support
For now, I can confidently say their support is excellent. I’ll update this review if anything changes, but so far, their team has been fast, patient, and very accommodating.
I had an issue with my IP that turned out to be specific to me and not their fault. Their support representative, Klemens Wagner, resolved it immediately without any unnecessary back-and-forth. Quick, professional, and efficient service.
2025年10月28日
Ultahost からの回答
Hello Paige,
Thank you so much for sharing your experience.
We're really glad to hear that our support team and Klemens in particular was able to resolve your IP issue quickly and effectively. We truly appreciate your trust and your kind words about our service so far.
If you ever run into anything else or need assistance again, please feel free to reach out anytime. We're always here and happy to help.
Warm regards,
The UltaHost Team
Professional,Fast,and Effective
I’ve been testing a complex setup involving fallback logic and cache behavior, and everything is now working perfectly — thanks to the outstanding support from UltaHost.
Special thanks to Anderson Coleman,who handled the issue with professionalism,speed, and clarity.His assistance directly resolved the problem without disrupting my existing configuration.It’s rare to find someone who understands both the technical depth and the urgency of a situation so well.Highly recommend UltaHost!
2025年10月30日
自発的なレビュー
Ultahost からの回答
Hello Dato,
Thank you so much for taking the time to share your experience!
We're thrilled to hear that your complex setup is running perfectly and that Anderson Coleman was able to support you with the professionalism, speed, and clarity you needed.
It’s great to know his expertise helped resolve the issue smoothly without affecting your configuration.
Should you need any further assistance in the future, please feel free to reach out, we’re always here and happy to help!
Best regards,
The Support Team
I want to thank Rufus Rogers for the…
I want to thank Rufus Rogers for the help he provided in managing the Ark server
2025年10月30日
自発的なレビュー
Ultahost からの回答
Dear Customer,
Thank you for sharing your feedback!
We're glad to hear that Rufus Rogers was able to assist you with managing your Ark server successfully. Your appreciation means a lot to us and to our support team.
If you ever need any further help or run into new questions, please don’t hesitate to reach out, we're always happy to assist!
Warm regards,
The Support Team
Timely support service
I've had mostly great service on my server. The few times I've had issues, Ryan Brandon has assisted me and was able to resolve my issues within just a few minutes. He did great! Thanks for you support!
2025年10月9日
自発的なレビュー
Ultahost からの回答
Hello Jonathan,
Thank you for sharing your experience!
We're delighted to hear that you've enjoyed a smooth hosting experience and that Ryan Brandon was able to assist you quickly and effectively.
We truly appreciate your kind words.
If you ever run into anything else or need further support, please feel free to reach out, we're always here and happy to help!
Best regards,
The UltaHost Team
Ultahost からの回答
Hello Saint,
Thank you so much for your kind words!
We're thrilled to hear you had a great experience and that Samuel Hall was able to assist you effectively. We truly appreciate you recognizing his support.
If you ever need any further help, please don't hesitate to reach out, we're always happy to assist!
Best regards,
The UltaHost Team
Dealing with Ultahost support can be a…
Dealing with Ultahost support can be a whole different world depending on the agent who manages your ticket. I recently have a superb experience with "Frank Cole", whose response was efficient and professional. Other agents like "Mason" in the past have been extremely helpful.
I must say, though that the agent who took my ticket before Frank Cole ("Alex Cyan") was the exact opposite and I had to request another agent to deal with my ticket.
2025年10月29日
自発的なレビュー
Ultahost からの回答
Hello David,
Thank you for taking the time to share your experience.
We're delighted to hear that Frank Cole and Mason provided you with professional and helpful support, we'll be sure to pass along your appreciation.
We also acknowledge your feedback regarding your earlier interaction, and we'll review it internally to ensure consistent service across our team.
We're glad your issue was resolved, and if you ever need further assistance, please feel free to reach out. We're always here and happy to support you.
Best regards,
The UltaHost Team
Exceptional support (many thanks to…
Exceptional support (many thanks to General Support and Gary Clarke), and absolutely incredible product quality. All I have to do now is test their availability in terms of server availability and determine if they are truly anti-DMCA (to the extent permitted by the law in the country concerned).
Based on my experience so far, I highly recommend their product.
2025年10月21日
自発的なレビュー
Ultahost からの回答
Dear Customer
Thank you for your kind words and recommendation!
We’re delighted to hear that you’ve had an excellent experience with our service and that Gary Clarke and our General Support team were able to assist you effectively.
We appreciate your thoughtful feedback and look forward to supporting you further as you continue testing server availability.
Please don’t hesitate to reach out anytime.
Best regards,
The UltaHost Team
Unprofessional Team
I had two servers on Ultahost, and their support made a serious mistake. I simply asked when was the last backup for one of my servers — I never confirmed any restoration. Yet, they went ahead and started restoring my site without my approval, and to make things worse, they restored it from the wrong server.
This kind of carelessness is unacceptable, especially for a hosting company that advertises reliable support. Losing or overwriting data because support doesn’t confirm before taking action is a huge red flag. I’ve used many hosts before, but this experience with Ultahost was one of the most frustrating and unprofessional I’ve had.
If you value your data, make sure you have your own backups — don’t rely on their team to handle anything correctly.
2025年10月24日
自発的なレビュー
Ultahost からの回答
Hello Eada
Thank you for writing in
As per Ticket #732423, during the ticket interaction, you mentioned the file was missing from your website and the files only was restored, not the complete server.
We however sincerely apologize for any inconveniences this must have caused you.
Kind Regards
Ultahost Support Team
Best support ive ever seen in a hosting…
Best support ive ever seen in a hosting company.
2025年10月22日
自発的なレビュー
Ultahost からの回答
Hello Birkir,
Thank you so much for your kind words!
We’re thrilled to know our support team made such a great impression. Providing fast and reliable assistance is something we truly take pride in.
If you ever need help again, don’t hesitate to reach out.
Warm regards,
The UltaHost Team
Fast and professional support
There was something i couldn't do on my own so i contacted support. Eric Smith helped me fast and professional.
Amazing, thanks!
2025年10月15日
自発的なレビュー
Ultahost からの回答
Hi Larsen,
We’re glad to hear that Eric was able to assist you quickly and professionally! 😊
It’s great to know your issue was resolved smoothly.
If you ever need any more help or have further questions, please don’t hesitate to reach out.
Best regards,
The UltaHost Team
Ultahost からの回答
Hello Marthy,
Thank you for your kind words! We’re delighted to know you’re enjoying our managed VPS service and that everything is running smoothly for you.
If you ever need further assistance or have any questions, please don’t hesitate to reach out.
Best regards,
The Ultahost Team
Thank you Rufus Rogers!
Super helpful, and patient in helping me track down a server issue. Gave excellent detailed instructions to help walk me through solutions. Bummer that it turned out to be user error.
2025年10月20日
自発的なレビュー
Ultahost からの回答
Hello Cory,
We’re so glad to hear our team was able to assist you patiently and provide clear guidance in resolving your issue, even when it turned out to be a simple mix-up!
If you ever run into anything else, please don’t hesitate to reach out — we’re always happy to help.
Warm regards,
The Ultahost Team
Ultahost からの回答
Hello Fareed,
Thank you for your wonderful feedback! We’re delighted to have you with us and happy to know you’re pleased with our service.
If you ever need any assistance, please don’t hesitate to reach out !
Warm regards,
The Ultahost Team
Edie Mallin gave assurance that my…
Edie Mallin gave assurance that my issues was going to be resolved and it was done less than 5 mins. Great professional
2025年10月18日
自発的なレビュー
Ultahost からの回答
Hello Uncle K,
We’re thrilled to hear about your great experience with Edie Mallin! It’s wonderful to know your issue was resolved quickly and professionally that’s exactly the level of service we aim to deliver.
Thank you for your kind words and for choosing Ultahost. If you ever need further assistance, please feel free to reach out !
Warm regards,
The Ultahost Team
Very helpfull and responsive support
Very helpfull and responsive support, would like to continue forward !
2025年10月18日
自発的なレビュー
Ultahost からの回答
Hello Dunia
We’re delighted to hear that you found our support team helpful and responsive! It’s great to know you’re satisfied with your experience and looking forward to continuing with us.
Thank you for your trust in Ultahost. If you ever need any further assistance, please don’t hesitate to reach out!
Warm regards,
The Ultahost Team
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