I have been going through a very difficult trying personal problem and had the absolute pleasure of dealing with 2 amazing gentleman Nic and Paul who have been absolutely amazing gone above and beyon... もっと見る
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I’ve had a great experience with Umbrella.co.uk so far. The customer service has been excellent, with the team being friendly, responsive, and very helpful throughout the process. The onboarding... もっと見る
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I’ve recently started with Umbrella.co.uk and have been very impressed with how quick and efficient the onboarding process was. Mollie handled everything promptly and professionally, completing the s... もっと見る
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"Excellent payroll service! I have been using their platform for a while now, and my payments are always accurate and strictly on time. The entire process is transparent, reliable, and completely stre... もっと見る
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企業情報
当該企業による記述
Umbrella, Limited & CIS services for contractors Whether you are new to contracting or looking for a change, you will enjoy unbeatable service from our expert teams. At Umbrella.co.uk we know that one size doesn’t fit all. Our experienced, friendly advisers will provide a free personal illustration and help you choose the best, compliant solution for your circumstances. Affected by IR35? Speak to our expert advisers today.
連絡先
Bollin House, Bollin Link, SK9 1DP, Wilmslow, 英国
- 01625 546610
- newsignups@umbrella.co.uk
- umbrella.co.uk
4.7
優良
1648件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Mollie Burgess was really friendly and…
Mollie Burgess was really friendly and helpful. Her help allowed me to successfully register for payroll again so I can get paid on time. Thanks Mollie
2026年7月23日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you so much for your lovely review!
We're delighted to hear that Mollie was so friendly and helpful, and that she was able to get everything sorted so you could register for payroll and be paid on time.
I'll make sure your kind words are passed on to Mollie—she'll really appreciate your feedback.
Umbrella review
I had a very informative telephone conversation with Dillon. He explained everything to me and sent all relevant information by email. Very helpful
2026年7月23日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for taking the time to leave such a great review!
We're delighted to hear Dillon was so helpful and took the time to explain everything clearly. We know it's important to have all the information you need, so it's fantastic to hear that both the call and follow-up email gave you everything you needed.
I'll be sure to pass your kind words on to Dillon—he'll really appreciate your feedback.
I have only recently become self…
I have only recently become self employed and the company clearly explained everything
2026年7月23日
自発的なレビュー
Umbrella.co.uk からの回答
Thanks for your review and taking the time to leave us feedback - we really appreciate it. 😊
Umbrella.co.uk... 5 Stars - Ciara Morris
Umbrella.co.uk is a very reliable and accurate Umbrella provider - Ciara Morris is always extremely helpful and goes above and beyond to provide the best service possible - 5 stars from me every time.
2026年7月22日
自発的なレビュー
Umbrella.co.uk からの回答
We're thrilled to hear you've found Umbrella.co.uk to be a reliable and accurate umbrella provider. It's especially wonderful to hear that Ciara has consistently gone above and beyond to provide such great service.
I'll make sure your kind words are passed on to Ciara—she'll be delighted to know she's made such a positive impact.
Thank you for your continued trust and for awarding us 5 stars. We really appreciate your support and look forward to continuing to provide you with the high level of service you've come to expect!
Thank You Cameron Young
I appreciate Cameron Young being so thorough with the information provided; it helped me understand how the company works. I also appreciate the follow up emails and reminders; it definitely helped me to stay on track of my tasks, as I've had a lot going on lately. Thank you Cameron!
2026年7月22日
自発的なレビュー
Umbrella.co.uk からの回答
We're delighted to hear that Cameron took the time to explain everything thoroughly and helped you understand how everything works. It's also great to know that his follow-up emails and reminders made things a little easier while you had so much going on.
I'll pass your kind words on to Cameron—he'll really appreciate your feedback.
Thank you for choosing Umbrella.co.uk, and we look forward to continuing to support you throughout your contracting journey!
I regret signing up with this company
I regret signing up with this company.
My own fault to be honest, I should have done my own research instead of relying on recruiter's suggestion. They appear to be terrible at accounting, something that should be a core part of their business.
I contracted through Umbrella.co.uk for 4 months and had 3 issues, for which they consistently blame HMRC:
1. During the onboarding I gave them my P45 but my first payslip 1257L/X (I believe an emergency tax code). I asked them about it, they said they have no control of it, and it was all HMRC
2. They issued my P60 showing only the income I got through them and no previous employments listed. Again, apparently it's HMRC fault
3. My contract was terminated last month, they paid me for few days I worked in June in July. Now they are reaching out telling me that there was an overpayment and I need to reimburse them about a day's worth of work money. Guess whom they blame for that - HMRC.
A short follow up. It is good to know that Umbrella.co.uk cares about their reputation but still does not explain why they are:
1. Refusing to provide clear calculations showing how they came up with an overpayment amount and pointing me to their payslips which are practically impossible to understand, not only for me but also a qualified accountant I showed them to
2. Refusing to send a formal request for repayment in a company letter-headed document, insisting that an email with bank details in it is sufficient.
I can't just send money to something telling me in an email I owe them money, but cannot show me clearly why and refusing to use an official company issued document.
2026年7月3日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We appreciate how frustrating payroll and tax-related issues can be. While some aspects of tax coding are determined by HMRC, we'd like the opportunity to review your concerns in full, including the overpayment you mentioned, to ensure everything has been handled correctly and provide any clarification needed.
If you're happy to do so, please contact us directly with your details and we'll investigate your case as a priority. We value your feedback and would welcome the chance to discuss your experience further.
Excellent support from Umbrella.co.uk
Excellent support from Sophie and Mollie
I’ve been really impressed with the service from umbrella.co.uk. Both Sophie and Mollie have been incredibly helpful and professional throughout. They’ve gone out of their way to understand my specific situation as a contractor and have proactively found practical solutions to several issues I’ve encountered.
Their responsiveness, attention to detail, and willingness to dig deep to resolve things have made a big difference. I wouldn’t hesitate to recommend umbrella.co.uk to other contractors who need reliable support.
Thank you both!
2026年7月21日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that Sophie and Mollie provided you with the level of support you deserved. They both take great pride in understanding each contractor's individual circumstances and finding the best possible solutions, so it's wonderful to know their responsiveness, attention to detail and proactive approach made such a positive difference to your experience.
I'll make sure your kind words are passed on to both Sophie and Mollie—they'll be thrilled to read your feedback.
Thank you for your recommendation and for choosing Umbrella.co.uk. We look forward to continuing to support you throughout your contracting journey! 🤩
Mollie was understanding
Mollie was understanding, flexible and willing to help and explain some terms in a way that allowed me to make a more informed decision about my payroll.
2026年7月20日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you so much for your lovely review!
We're delighted to hear that Mollie was understanding, flexible and took the time to explain everything clearly. We know payroll terminology can sometimes be confusing, so it's great to hear she helped you feel confident and informed when making your decision.
I'll be sure to pass your kind words on to Mollie—she'll really appreciate your feedback. 🤩
Spoke to Cameron today who assisted me…
Spoke to Cameron today who assisted me with the onboarding. He was super helpful & informative, thank you.
2026年7月21日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for taking the time to leave us a review!
We're so pleased to hear that Cameron made your onboarding experience a positive one. It's great to know he was helpful, informative and able to guide you through everything with ease.
I'll be sure to pass your great feedback to Cameron—he'll really appreciate it!
Thanks for choosing Umbrella.co.uk, and we look forward to supporting you throughout your contracting journey!
Umbrella.co.uk からの回答
We're really pleased to hear you found the service friendly, efficient and quick. We always aim to make the process as straightforward as possible, so it's fantastic to know we delivered.
Thanks for choosing Umbrella.co.uk, and we look forward to supporting you throughout your assignment!
Needed to change umbrella quickly
Needed to change umbrella quickly, Cameron was friendly, effecient and helpul so i still got paid on time!
2026年7月15日
自発的なレビュー
Umbrella.co.uk からの回答
Thanks so much for your great review!
We're really pleased Cameron was able to get everything sorted quickly and make the switch as smooth as possible. Changing umbrella companies at short notice can be stressful, so it's great to hear his friendly and efficient approach meant you still got paid on time.
I'll make sure your kind words are passed on to Cameron. Thanks for choosing Umbrella.co.uk, and we look forward to supporting you throughout your assignment!
Umbrella.co.uk からの回答
We're delighted to hear Cameron was so helpful and professional – and we're glad his sense of humour made the process a little more enjoyable too! 😊
I'll be sure to pass your kind words on to him. Thanks for choosing Umbrella.co.uk, and we look forward to supporting you throughout your assignment!
Molly Burgess was a pleasure to talk to…
Molly Burgess was a pleasure to talk to and very efficient. However here we are at 16:07 and I still haven't received my first weeks pay. No good.
2026年7月17日
自発的なレビュー
Umbrella.co.uk からの回答
We're really pleased to hear that Mollie was a pleasure to talk to and that she looked after you efficiently. We'll be sure to pass your kind words on to her.
We're sorry there was some confusion around the registration process, and we appreciate you highlighting it. Your feedback helps us improve, and we hope we can provide you with a 5-star experience next time.
Mollie Burgess called me and was very…
Mollie Burgess called me and was very well spoken and kind. Explained everything well and got to the point quickly. Very efficient.
2026年7月17日
自発的なレビュー
Umbrella.co.uk からの回答
Thanks so much for your lovely review!
We're so pleased to hear that Mollie was friendly, kind, and explained everything clearly while getting everything sorted quickly. We'll be sure to pass your kind words on to her – she'll really appreciate them!
Thanks again for taking the time to leave us a review. 😊
Spoke with Oliver this morning
Spoke with Oliver this morning. Very friendly, helpful and professional 👌
2026年7月17日
自発的なレビュー
Umbrella.co.uk からの回答
We're really pleased to hear Oliver was friendly, helpful and professional. We'll make sure your kind words are passed on to him – he'll really appreciate it.
Thanks for taking the time to leave us a review, and we're glad we could help 🤩
What a great payroll company
What a great payroll company. Oliver got everything sorted quickly and professionally.
Would highly recommend.
2026年7月16日
自発的なレビュー
Umbrella.co.uk からの回答
We’re really pleased to hear that Oliver got everything sorted quickly and professionally for you. We’ll make sure your feedback is passed on to him.
Thanks again for the recommendation – it means a lot to the whole team at Umbrella.co.uk! 🤩
Easy but Expensive
Generally easy to use customer service, although fairly expensive for the service provided.
I was forced to use this provider, when I asked about a reduction in fees I was told I could get 20% discount. Then it was explained 20% was due to the deductions being taken before tax(standard procedure)
I must sound niave on the phone.
The response from the company makes out it was a mistake in communication when it was very clearly said after a discussion off the phone to a manager about 20% deductions which it is not.
Like I say I have no choice but to use this company.
2026年7月13日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for taking the time to leave your feedback. We're pleased to hear that you've found our Customer Services team easy to deal with.
We're sorry to hear there was some confusion regarding our margin. To clarify, the 20% isn't a discount on our fee. As our margin is deducted before Income Tax is calculated, you receive tax relief on that amount, which means you don't pay Income Tax on our margin. We're sorry if this wasn't explained clearly at the time.
We appreciate your feedback and will use it to help us improve how we communicate this to our customers.
Great service from Umbrella.co.uk
I have worked with Umbrella.co.uk for several years and always found them very helpful and efficient. Today I needed a supporting letter and spoke to Nicholas Hartley who was so facilitive and helpful, for which I was very grateful. Great service, would highly recommend.
2026年7月15日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you so much for your wonderful review!
We're delighted to hear you've consistently had a positive experience with us, and it's fantastic to know that Nicholas was able to assist you so quickly with your supporting letter.
We'll be sure to pass on your kind comments to him.
Thank you for your recommendation – we really appreciate your support! 😊
Very easy to get setup
Very easy to get setup, I agreed a convenient time for Cam to call me. He was very good in getting all the information to get set up, it was quick and easy. He sent me the follow-up information promptly.
2026年7月14日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for your fantastic review! We're so pleased to hear that Cam made the setup process quick, easy and convenient for you. We'll be sure to pass on your kind comments to him. We really appreciate your feedback and wish you all the best in your new assignment! 😊
Umbrella.co.uk からの回答
Thanks for the feedback 🤩 We really appreciate it!
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