Unagi Classic is saving me over $200 a monthâworth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient wi... ãã£ãšèŠã
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Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the c... ãã£ãšèŠã
I finally received my new Unagi Voyager Scooter app via email, and rode it my for the first time yesterday after impatiently waiting for a while to receive it The app works well, the Scooter nice. T... ãã£ãšèŠã
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I'll give 5 stars even when I have some issues downloading the app and taking to long to answer back my email but I think scooter suspension on the wheels still a issue to solve because any crack, sto... ãã£ãšèŠã
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At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricingâthere are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when youâre done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why weâre known for providing the best electric scooter experience!
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1040 22nd Ave, 94606, Oakland, ç±³åœ
- help@unagiscooters.com
- unagiscooters.com
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Shipping delays, lack of customer service,
Unagiâs website seems designed to turn people away from utilizing needed customer service. It took 3 weeks to ship me a rental scooter and it took some effort on my part to contact customer service to request a credit for the time without a scooter. Then the scooter itself wouldnât charge, and I received no response when I attempted to communicate this issue through the website. Fortunately the prior customer service representative continued to communicate with me and she was able to facilitate an exchange, though I had to email additional times to be credited the correct amount. It also took a while for the new scooter to come, and it was a hassle to return the old one, and I am still waiting for confirmation (9 days after shipping) that it has been received and I wonât be charged its full value.
2024幎10æ1æ¥
Unagi Scooters ããã®åç
Thank you for sharing your experience with usâwe truly appreciate your patience and effort in addressing these challenges. We deeply regret the delays and communication issues youâve faced, as well as the frustration caused by the shipping and return process.
Itâs good to hear that a representative was able to assist with facilitating the exchange and resolving the credit issues, but itâs clear that the overall process fell short of our standards. Weâre actively reviewing this situation and reaching out to our support team to confirm the return of your previous scooter and ensure no additional charges are applied.
Your feedback helps us identify areas where we can improve, and weâre committed to making our processes more seamless and responsive. If thereâs anything else we can do for you in the meantime, donât hesitate to reach out via our websiteâs chat feature.
Support doesnt help for shit they lieâŠ
Support doesnt help for shit they lie about the range and speed says it gets 25 mile range or 17 but doesn't even get 15 then when you want to send it back they charge you lmao I'm not sending it back nor paying for it afterwards
2024幎11æ13æ¥
Unagi Scooters ããã®åç
Weâre sorry to hear youâre feeling this way and that the scooter hasnât met your expectations. While the range and speed can vary depending on factors like terrain, rider weight, and riding style, we understand how frustrating it is if the performance isnât what you anticipated.
Weâd like to clarify that our team is here to help troubleshoot and address concerns about the scooterâs performance, including range issues. As for returns, we aim to be as transparent as possible about policies, and we encourage you to reach out to our support team via the chat feature on our website so we can assist further.
Your experience matters to us, and weâd appreciate the chance to make things right. If youâre open to it, please let us know how we can help.
Love my unagi scooter!!
Love my unagi scooter!!! Has made commuting drastically easier for hardly any money out of my pocket. Great quality scooter as well, fast and sturdy. I commute 30 minutes (round trip) every day and only have to charge once a week. Highly recommend
2024幎10æ28æ¥
Unagi Scooters ããã®åç
It sounds like your Unagi scooter has truly streamlined your daily commute and made life easier. The fact that itâs fast, sturdy, and only needs charging once a week makes it even better. Thanks for sharing your positive experienceâyour recommendation means a lot! Enjoy your rides and let us know if thereâs anything else we can do for you. Happy scooting! ð
Its very hard to reach out withâŠ
Its very hard to reach out with questions
You have no phone number
2024幎10æ29æ¥
Unagi Scooters ããã®åç
We hear you, and weâre sorry for any frustration! While we donât have a phone number, our dedicated support team is available to assist you quickly via email or through the chat feature on our website. This helps us ensure all inquiries are tracked and resolved efficiently. If you need help, please feel free to reach out via https://unagiscooters.com/pages/customer-service/âweâre here for you! ð¬
Save your time and money.
This refurbished piece of junk has caused more of a headache than anything. It shorts out constantly, itâs totally unsafe as no one knows when or where itâs going to die, and you canât plug in until the battery has cooled⊠save yourself the headache and just buy any other scooter than this brand. Itâs insane how much of a joke this is, I feel played. Sending me some broken, shorting out piece of crap. I want my money back ðð€
2024幎10æ26æ¥
Unagi Scooters ããã®åç
Weâre truly sorry to hear about your experience with your refurbished scooterâthis is not the quality or experience we strive to deliver. Refurbished scooters are held to the same safety and performance standards as new ones, so itâs concerning to hear about these issues.
Weâve escalated your case internally to our support team to ensure itâs given the attention it deserves. Theyâll assist you with troubleshooting, repairs, or exploring a return or replacement if necessary.
Your feedback is incredibly valuable, and weâre committed to resolving this for you as quickly as possible. Thank you for bringing this to our attention.
Love the scooter and how light it isâŠ
Love the scooter and how light it is while still powerful. The only update I would like to see is better tires! The hard tires gave me serious back aches since NYC streets are not perfectly paved.
2024幎10æ28æ¥
Unagi Scooters ããã®åç
Thank you for sharing your love for the scooter! Weâre glad to hear youâre enjoying its lightweight design and powerâitâs feedback like this that motivates us to keep innovating.
We completely understand your point about the tires and the challenges of riding on NYCâs rugged streets. Your suggestion for better tires is valuable, and weâll make sure to share it with our product development team as we continue to improve our scooters.
Disappointed ð
When I order the scooter it said ships in 4 business days. It took 2 weeks to get to me and I had to take work off in order to sign for it. I purchased the all access rental thinking I was getting a new scooter. But when it came the box was cut open and looked horrible. Scratches on the scooter already and on the screen. I also purchased this scooter because it said it went 20mph. Apparently there is a problem with it and it won't unlock max speed. I now have to wait for a new software update to fix that. Only good thing I can say about it is that it gets me the mile and a half to work. Slowly. But I get there.
2024幎11æ11æ¥
Unagi Scooters ããã®åç
Thank you for sharing your experience, and weâre truly sorry to hear about the issues youâve encountered. This is not the level of service or quality we aim to provide, and we completely understand your frustration.
Regarding the shipping delay and packaging condition, we sincerely apologize for the inconvenience and disappointment. Weâll review what happened with your order to ensure this doesnât happen again.
As for the scratches and the max-speed issue, refurbished scooters should meet our quality standards, and we understand how disappointing it is not to access the full performance. Please know that our team is working very hard to resolve the max-speed issue with a software update, and weâll notify you as soon as itâs available.
false advertising and fraudulent business practices
I have been an unagi customer since 2019 and had 3 scooters with them. my last refurbished one was starting to die, and they said they don't take back scooters anymore so I opted to rent the new voyager. I just got it in the mail last week and it's dirty, has scratches on it, and is in a mismarked box. they said the warehouses reuse boxes, so it's probably the right scooter in the wrong box. then I take it out and see more scratches and asked about it, and they told me I ordered a refurbished Voyager. I said that's not possible, there is no advertising on the website for refurbished Voyagers, just refurbished Model Ones, and I didn't order that. nothing on my receipt said anything except Voyager. so they sent me a refurbished Voyager, advertised with the specs of a new Voyager, which I know will be wrong because they advertise refurbished scooters as having slightly less range (which is true), and told me they weren't going to do anything about it. I specifically ordered a new scooter because I wanted more range. i'm still arguing with them about this, how it's literally false advertising to not disclose this but to also sell used products as new and at the same price as a new product. I'm so incredibly disappointed. they said they've been out of stock of new Voyagers for several weeks, which is fine, but don't send me a used one, when I didn't order it. it is illegal in the state of California, where they operate, to advertise false information about products and that is exactly what they are doing.
2024幎11æ11æ¥
Unagi Scooters ããã®åç
We sincerely apologize for the experience you've had with your recent Voyager scooter order. It's unacceptable to receive a product that doesn't meet your expectations, especially given your loyalty since 2019.
Youâre correct that all products should be accurately advertised, and refurbished items should always be clearly disclosed. Weâve shared your information with our support team internally, and they are actively looking into this issue to understand what went wrong.
We truly value your feedback and are committed to addressing this matter promptly. Thank you for bringing it to our attention, and we appreciate your patience while we work to make this right.
Can not unlock 20 mph mode
Can not unlock 20 mph mode. That was the entire reason for ordering. I've tried it without exaggeration over 100 times with nothing to show for it. 1/5 stars scooter like a polished turd. It looks nice but it's still shit
2024幎11æ10æ¥
Unagi Scooters ããã®åç
Weâre sorry to hear about your frustration with unlocking the 20 mph mode. Hereâs a quick guide to ensure itâs done correctly:
1. Make sure your scooter is powered on.
2. Press and hold both the brake and throttle simultaneously.
3. While holding, press the power button 10 times quickly.
4. A beep should confirm the mode has been activated.
If youâve tried this process and it still doesnât work, there may be an issue we need to address. Please message us via our chatbot on the website so our team can escalate this and assist you further. Weâre here to make sure you get the experience you signed up for!
Scoot scoot
It gets me to work. I'm thankful for their services.
2024幎11æ13æ¥
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Unagi in PNW?
One of the better subscriptions available for delivery in the Greater Seattle (2 week review)
-no problems up hill; (havenât gone up any San Francisco grade hills)
-lightweight/portable (no problems up 4 flights of stairs)
Rider:5â7 139 lbs
2024幎11æ2æ¥
Unagi Scooters ããã®åç
Thank you for sharing your review! Weâre glad to hear that your Unagi scooter is handling Seattleâs hills and the stairs with ease. It sounds like the perfect fit for your needs! Enjoy the ride, and feel free to reach out anytime with feedback or questions.
Out of town renter
This is my first time using a scooter. I was un decisive if I should buy one or not and renting it has been a great experience. I am currently working away from home and a different city, and I am not in a position to buy a car here as I will be eventually returning, so the rental has been a perfect opportunity. I have not had any service issues yet and hopefully I will not however, I do not doubt that if necessary service will be at a very good standard. I am very happy with the service so far.
2024幎10æ18æ¥
Unagi Scooters ããã®åç
Thank you for choosing Unagi for your first scooter experience! Weâre thrilled that our rental program has been a convenient fit, especially as youâre working in a new city temporarily. Itâs wonderful to hear that youâre happy with the service so far, and rest assured, our team is here to support you if any service needs arise. Enjoy the freedom and flexibility of riding with Unagi!
The scooter is nice however the rangeâŠ
The scooter is nice however the range is not as indicate. I work 4 miles from my home and I always run out of battery a mile before I get to work
2024幎11æ1æ¥
Unagi Scooters ããã®åç
Thank you for sharing your experience! If youâre looking for extended range, you might want to consider upgrading to the Unagi Voyager. The Voyager model is designed specifically with increased battery capacity, helping you go further without needing a recharge. Feel free to reach out if youâd like more details or assistance with the upgradeâour team is here to help!
You can't be It for the price!
Well, hello my name is Patrick. I just recently received my unagi scooter And I must say pretty impressed. It runs fine. I actually got it from my daughter who is 15 years old she loves it complain. I would have that they say it does. It only does 17 mph. I'm going to contact them To see if I'm doing something wrong or if I can swap it out maybe but other than that, she's very happy to have it so far I've only had it for three weeks so far everything's been good. I will definitely recommend To friends and family. As far as only going 17 mph, my daughter says that's fine with her. It's plenty of fast for her. Thanks and have a great day.P.Price
2024幎8æ23æ¥
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Unagi Scooters ããã®åç
Hi Patrick! To unlock the maximum speed of 20 mph on your Unagi scooter, just follow these steps:
1. Make sure the scooter is powered on.
2. Press and hold both the brake and throttle simultaneously.
3. While holding these, press the power button 10 times quickly.
Youâll hear a beep, which means your scooter is now set to the higher speed mode. Let us know if you need further assistanceâhappy riding!
So easy and fun to use.
Just started using. A really fun way to get to work. Feel like a kid again!
2024幎10æ31æ¥
Unagi Scooters ããã®åç
Glad to hear youâre enjoying the ride! Scooting to work really does bring out that fun, carefree vibe. Hereâs to many more enjoyable commutes that make you feel like a kid again! âš
This is my second scooter .
This is my second scooter .. Iâve used you for the last 4 years.. I have a 40 ft sailboat.. this is my car when I hit land .. sailing perseverance on YouTube
Your scooter has never fail me .. in the states and Bahamas
2024幎10æ29æ¥
Unagi Scooters ããã®åç
Thank you for the amazing feedback! Weâre thrilled to hear that your Unagi scooter has been a reliable companion for your travels, both on land and sea. We appreciate your continued support over the years! Wishing you safe and smooth rides on your sailing adventures.â
Excellent customer service
I initially received a scooter that had slightly defective charging port. I emailed them and they promptly started the process of sending me a new scooter and credited my account for the time between the email and getting the new scooter, which was very prompt as well.
2024幎10æ16æ¥
Unagi Scooters ããã®åç
Thank you for sharing your experience! Weâre glad to hear our support team was able to resolve the issue with your charging port quickly and get you a replacement scooter. We always aim to make things right, and we appreciate your patience throughout the process! Enjoy the ride!
Arrived quickly
Arrived quickly! Gets me to work and back faster then on the road with traffic! I absolutely love it! Thank you Unagi!
2024幎10æ24æ¥
Unagi Scooters ããã®åç
Thanks for the great feedback! Weâre thrilled to hear your Unagi scooter is helping you beat the traffic and get to work faster. Ride on!
I have not received my replacement andâŠ
I have not received my replacement and it's been more than 7 days
2024幎10æ28æ¥
Unagi Scooters ããã®åç
Weâre sorry for the delay in receiving your replacement. Weâll check with our support team to confirm the status and ensure itâs on its way. Thank you for your patience!!!
Frankie's Story
Living in the middle of a city I didn't see any use having a car, so I got rid of it. I started renting scooters around the city from local companies. Life started getting busier, so I began to ride from place to place between 4 jobs. I was spending $60.00-$80.00 a week. I thought to myself there's has to be something easier, more reliable, and more convenient. I did some research and came across a company called Unagi. The problem was I didn't see anything as if my city was eligible. I emailed Unagi, and to my surprise the answer was a: Yes. 5/28/2022 I became I believe the 1st Unagi rider here. So I started spreading the news around. Now I have seen at least over 100 Unagi riders. Bottom line is: 2 years, 5 months, and 6 days later i'm still here. Thank you...
2024幎11æ4æ¥
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Unagi Scooters ããã®åç
Thank you for sharing your journey! Weâre thrilled Unagi has been your go-to for getting around the city and making life more convenient. Itâs incredible that youâve inspired so many to join the Unagi community too. Donât forget, with our referral program, you can earn $150 off your rental costs for every friend you referâand your friends get $50 off when they sign up! Thank you for being a part of our story! Heres the link: https://unagiscooters.com/pages/refer-a-friend/
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