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Under The Hammer からの回答

2026年3月12日

Hi Bobby,

Thank you for taking the time to share your experience. It’s great to hear that Tom was able to guide you through the process and help answer your questions ahead of the auction.

Tom will be really pleased to see your feedback. We appreciate you sharing your experience with us.

Under The Hammer からの回答

2026年3月11日

Hi Muserat,

Thank you for taking the time to leave a review. It’s great to hear that everything was handled smoothly from start to finish and that Emily was able to support you throughout the process.

Emily will be really pleased to see your feedback. We appreciate you sharing your experience.

Under The Hammer からの回答

2026年3月9日

Hi Steve,

Thank you for taking the time to share your feedback.

We understand that reviewing the legal pack may have been unexpected and appreciate you raising your concerns. At Under The Hammer, we aim to present properties as transparently as possible, and the auction guide price reflects the seller’s expectation of where bidding may start rather than the final sale price.

As is standard with modern method auctions, certain fees may apply to the buyer and these are clearly detailed within the legal pack and auction terms so that prospective bidders can review them in full before choosing to participate. We always encourage buyers to carefully read these documents and seek independent advice where required prior to bidding.

We appreciate that auctions may not be suitable for every buyer, but they do provide a fast and transparent method of sale for many vendors and purchasers.

Thank you again for your feedback.

Under The Hammer からの回答

2026年3月9日

Hi,

Thank you for your feedback. We appreciate you taking the time to raise this and understand how frustrating it must have been to travel a significant distance only to find the viewing did not take place as expected.

All viewings for our properties are facilitated by an independent third-party viewing agent on behalf of Under The Hammer. This is certainly not the experience we want for our customers, and we appreciate you bringing the matter to our attention so that it can be reviewed internally.

If you would like to discuss this further or arrange an alternative viewing, please feel free to contact our team directly.

Under The Hammer からの回答

2026年3月9日

Hi there,

Thank you for taking the time to share such detailed feedback. It’s great to hear that the experience felt well supported from start to finish and that the guidance you received helped make the auction process clearer and more manageable.

Dominic will be really pleased to read your comments. We appreciate your recommendation and are glad that the purchase went smoothly for you.

Under The Hammer からの回答

2026年2月23日

Hi Daran,

Thank you for taking the time to leave a review. It’s great to hear that the communication felt clear and that you were kept properly informed throughout. Staying on top of updates is something we take seriously, so it’s good to know that came through in your experience.

Jamie will be pleased to see your feedback. We appreciate you sharing it!

Under The Hammer からの回答

2026年2月20日

Hi there,

Thank you for such an incredible review. It’s fantastic to hear that the sale exceeded your expectations and that the whole journey felt straightforward and well supported from start to finish. Achieving a strong result while keeping the process clear and manageable is always the aim, so it’s great to know that came through.

We really appreciate the recommendation and are so pleased you were happy with the outcome.

Under The Hammer からの回答

2026年2月20日

Hi Kate,

We understand that this situation has clearly caused you significant frustration and concern, and we take comments of this nature seriously.

Under The Hammer operates as a transparent auction platform, with all property information, terms and fees set out within each listing and the associated legal pack, which is made available for review prior to any bid or offer being placed. At auction, exchange of contracts takes place immediately upon a successful bid, meaning the sale becomes legally binding at that stage.

We do not operate with hidden charges, and contractual terms are provided in advance within the documentation supplied for each property.

As you have indicated that you are considering legal action, and as individual cases cannot be discussed publicly, this matter will need to be reviewed through the appropriate formal channels. If you wish to correspond formally, please contact our Complaints Department at complaints@underthehammer.com, and the matter will be reviewed in full.

Under The Hammer からの回答

2026年2月19日

Hi Irene,

Thank you for such a thoughtful review. It’s lovely to hear that you felt consistently supported and well looked after throughout the process. Clear follow-ups and making sure conversations are understood properly are something we place real importance on, so it’s great to know that approach worked well for you.

Jodeane will be really pleased to read your comments. We appreciate your trust in us and look forward to helping you again in the future.

Under The Hammer からの回答

2026年2月16日

Hi,

Thank you for taking the time to leave a review. It’s great to hear that you found the communication clear and easy throughout, and that everything was handled promptly. That level of responsiveness is something we really value.

We appreciate your feedback and are glad you had a positive experience with us.

Under The Hammer からの回答

2026年2月9日

Hi Sarah,

Thank you for such a kind and thoughtful review. It’s really lovely to hear that you felt supported from the very first conversation and that the process was handled with care throughout. Situations like the one you describe can be challenging, so it means a lot to know you felt understood and well looked after along the way.

Tom and Dan will be delighted to read your feedback. Thank you for the recommendation and for trusting Under The Hammer with your sale.

Under The Hammer からの回答

2026年2月6日

Hi Stephen,

Thank you for taking the time to leave a review. We appreciate you sharing your experience following your purchase.

To clarify, all auction listings include a full legal pack, which is available to download and review prior to bidding. This pack contains the contract documentation and any special conditions, including the legal fees and costs associated with the transaction.

Any legal fees referenced within the contract are set by the seller and their appointed solicitor, who also prepare and provide the legal pack and contract terms. Under The Hammer does not draft, amend, or influence the seller’s contract conditions, and we are not involved in setting those fees.

We always strongly recommend that bidders review the legal pack in full and seek independent legal advice before placing a bid, as bids are legally binding once made. If you would like us to look into the documentation relating to your purchase, please feel free to contact us directly.

Under The Hammer からの回答

2026年2月5日

Hi Dee,

Thank you for taking the time to share your experience. It’s great to hear that you felt able to talk things through and get clarity, especially when parts of the process were unfamiliar. Taking the time to explain things properly is something we really value, so it’s good to know that support made a difference for you.

We appreciate your feedback and are glad the service has been helpful.

Under The Hammer からの回答

2026年2月3日

Hi Stuart,

Thank you for taking the time to share your experience. It’s great to hear that everything moved quickly and smoothly from your first conversation through to a completed sale. Having clear guidance early on and strong support throughout the process can make all the difference, so it’s really pleasing to know that came through for you.

Reece and Jodeane will both appreciate your comments, and we’re glad the outcome matched what you were aiming for. Thank you for the recommendation and for choosing to work with Under The Hammer.

Under The Hammer からの回答

2026年2月3日

Hi Lu,

Thank you for sharing your experience. It’s great to hear that the process felt well-managed from your point of view and that the communication was clear throughout. We’re pleased to know everything ran smoothly for you.

Jodeane will be really glad to read your feedback, and we’d be happy to work with you again in the future!

Under The Hammer からの回答

2026年1月30日

Hi Dhiren,

Thank you for sharing your feedback. We take comments like this seriously and want to address the points you’ve raised. Under The Hammer operates as a transparent auction platform, with all property information, terms, and fees clearly set out in advance within each listing and the associated legal pack, which is available to review prior to any commitment being made.

Transparency, communication, and accurate marketing are very important to us, particularly in an auction environment where buyers must make informed decisions. The issues you have raised are taken seriously and will be reviewed through the appropriate channels.

As we are unable to discuss individual cases publicly, we would encourage you to contact our Complaints Department directly so this matter can be reviewed in full. Please email complaints@underthehammer.com with the relevant property details, and a member of the team will respond.

Under The Hammer からの回答

2026年1月27日

Hi Maureen,

Thank you for taking the time to share your experience with us. We appreciate you placing your trust in Under the Hammer during what can be a difficult time, and we are very pleased to hear that Dominic provided clear guidance and supportive advice throughout the process.

Your kind words mean a great deal to us and we will be sure to pass your feedback on to Dominic and the team. We wish you all the very best moving forward.

Under The Hammer からの回答

2026年1月27日

Hi Bruce,

Thank you for your thoughtful review. We are delighted to hear that the target was achieved ahead of time and that the team’s efforts made such a positive difference for you. It is great to know that Reece’s attentive and calm approach, along with Jodeane’s support, contributed to a smooth experience.

We truly appreciate your kind words and well wishes, and we will be sure to share your feedback with the whole team. We wish you every success going forward.

Under The Hammer からの回答

2026年1月27日

Hi Michael,

Thank you for your wonderful feedback. We are delighted to hear that Jodeane’s dedication and clear communication helped move everything forward so smoothly. Going the extra mile to support our clients is something we value highly.

We truly appreciate your kind words and would be very happy to work with you again in the future.

Under The Hammer からの回答

2026年1月27日

Thank you for taking the time to leave your feedback.

We are sorry to hear that you feel disappointed by your experience and appreciate how distressing property transactions can be when matters do not proceed as expected.

However, we must respectfully clarify that Under The Hammer is not a legal party to the transaction itself and does not hold or retain buyers’ deposits. Deposits are managed in accordance with the terms agreed between the buyer, seller, and their respective legal representatives. We also refute any suggestion of fraud on our part.

At all times, the property was marketed based on the information provided to us, and buyers are strongly advised to carry out their own due diligence and obtain independent legal advice prior to committing to a purchase. As is standard practice, this includes confirming title, ownership, and any legal issues through a solicitor.

We understand this outcome was upsetting for you, but we do not accept responsibility for losses arising from matters that fall outside our control or remit.