I had a great experience with Auction Under the Hammer, especially dealing with JACK. He was professional, helpful and easy to deal with throughout the process. He made everything straightforward and... もっと見る
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The communication from the enquiry at the beginning right through to the sale was excellent. Reece was very helpful in the early stages explaining how the process worked. Then on the auction day itse... もっと見る
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Having advertised a vacant property, Under the Hammer failed to disclose that the property had a permanent closure order on it. They have also withheld £4500 additional to the final purchase price and... もっと見る
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It was an easy process from start to finish. I was kept informed throughout the actual sale day with regular phone calls on the bidding and what was best for our property. This has been a very stressf... もっと見る
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企業情報
Under The Hammer について
当該企業による記述
Because buying and selling property shouldn't be slow, stressful or uncertain
Buy your next property with confidence
Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.
Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.
This is how property buying should feel.
A faster, smarter way to sell
When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.
We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.
Because selling shouldn't be stressful.
Join Us For Auction Day!
We hold auctions every other week, join us at underthehammer.com and share in the excitement!
連絡先
63 Temple Row, B2 5LS, Birmingham, 英国
- 03455 120 115
- info@underthehammer.com
- underthehammer.com
Under The Hammer
4.1
ほぼ満足
360件のレビュー
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Outstanding customer service
I’m a first time buyer and needed help with understanding how auctions work. Reece Steadman was very helpful and knowledgeable.
2026年5月12日
自発的なレビュー
Under The Hammer からの回答
Hi Chantelle,
Thank you for your review. It’s great to hear that Reece was able to help make the auction process clearer and easier to understand, especially as a first-time buyer. Having the right guidance early on can make a real difference.
Reece will really appreciate your feedback, and we’re glad you had a positive experience with us.
I had a great experience with Under the…
I had a great experience with Under the Hammer. The service from start to finish was professional, helpful, and straightforward. They managed to sell my house before auction, and I’m very happy with the price achieved.
I first started the conversation with Tom, who explained the process clearly and made everything easy to understand. Later, I completed the sale with Jack, who was also extremely helpful and supportive throughout the whole process. Both of them kept me informed, answered all my questions, and made what could have been a stressful situation much easier.
I would definitely recommend Under the Hammer to anyone who is struggling to sell their house or is looking for an alternative way to sell quickly and efficiently. Thank you again to Tom and Jack for all your help.
2026年5月11日
自発的なレビュー
Under The Hammer からの回答
Hi Jagjit,
Thank you for taking the time to share such a positive review. It’s great to hear that the process felt straightforward and well supported throughout, and that you were pleased with the outcome achieved for your sale.
Tom and Jack will both really appreciate your comments. Having clear communication and support throughout the process can make a huge difference, especially in situations that might otherwise feel stressful, so it’s great to know that came through in your experience.
We really appreciate your recommendation and thank you again for choosing to work with Under The Hammer!
I’ve had a really positive experience…
I’ve had a really positive experience with Under the Hammer Auctions. The service has been professional, friendly, and efficient from start to finish. Communication was clear throughout the process, and the team were always quick to answer any questions I had. Everything was handled smoothly, making the whole experience straightforward and stress free. I’d definitely recommend them to anyone looking for a reliable and trustworthy auction company.
2026年5月7日
自発的なレビュー
Under The Hammer からの回答
Hi Ben,
Thank you for taking the time to share your experience. It’s great to hear that the process felt smooth and straightforward from start to finish, and that the communication and support throughout helped make everything less stressful.
We really appreciate your comments regarding the professionalism and responsiveness of the team. Knowing you felt well-informed and supported throughout the process means a lot.
Thank you again for the recommendation and for choosing to work with Under The Hammer!
I had a very disappointing experience…
I had a very disappointing experience with Under the Hammer, particularly in my interaction with a staff member named Pavandeep (“Pav”).
Under the Hammer flagged my original review for removal on the basis that it contained staff names. However, there are several other reviews on Trustpilot where staff members are mentioned by name, and the company has even acknowledged those individuals in their responses without issue. This suggests inconsistency in how feedback is treated.
I have now removed surnames to comply with the guidelines. However, it is disappointing that feedback—particularly when it is negative but genuine—is flagged rather than taken constructively. Reviews should be an opportunity for improvement, not suppression.
During my transaction, I encountered a £4,000 payment dispute caused by a wording issue from my solicitor (buyer vs seller premium). Despite the £4,000 being clearly stated in the legal pack as payable by the buyer and NON-REFUNDABLE, Pav insisted that I should forfeit this amount.
Her approach was, in my experience, unprofessional and lacked empathy. During a phone call, she raised her voice and communicated in an aggressive manner, which was unacceptable given the situation.
I was also copied into multiple emails she sent to the buyer’s solicitor advising that the payment was void and should not be made. In my view, this went beyond simply explaining the company’s position and felt unnecessary and one-sided rather than neutral.
She also called me directly and was argumentative, insisting that the buyer would not pay the money—as if she were representing the buyer’s position. There was no empathy shown, despite me explaining my situation.
What I found particularly unreasonable was her position that even if the £4,000 was paid to Under the Hammer, it would be returned to the buyer rather than passed on—despite the contract clearly stating the payment is non-refundable. While there may be ambiguity around who ultimately receives the funds, there is nothing in the legal pack stating it should be returned or that it cannot be remitted to the seller.
A more appropriate approach would have been to remain neutral, as Emily did—clearly explaining the company’s limitations and leaving the matter for the respective solicitors to resolve.
Overall, it felt like the situation was handled in a one-sided manner rather than fairly between both parties. As a seller who instructed the company and paid for their service (while they also earned from the buyer), I expected a balanced and professional approach. I also made it clear that I sold the property at break-even, yet there was no willingness to handle the situation reasonably.
In contrast, Emily handled the situation much more professionally. She remained neutral, clearly explained the limitations, and acknowledged that the issue stemmed from an error that needed to be resolved appropriately.
Thankfully, my solicitor was ultimately able to recover the £4,000 for me.
Overall, this was a stressful and disappointing experience. I expected a far higher level of professionalism, fairness, and basic empathy.
2026年4月23日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for your feedback. We take comments regarding professionalism and communication seriously and have reviewed the matter internally.
To clarify the contractual position, the legal contract clearly states that the £4,000 is a non-refundable buyer’s premium payable to the auctioneer (Under The Hammer) upon exchange of contracts, not a payment to the seller. This is standard auction practice and is separate from any seller fees.
As this fee had already been collected in line with the contract and our published terms, Under The Hammer would not seek to take any additional monies. All fees due to us had been clearly set out and satisfied.
There is no provision within the contract for the buyer’s premium to be remitted to the seller or used to offset seller costs. Our role is to act in accordance with the agreed terms and to communicate our position based on those terms, which we apply consistently to all parties.
We note your comments regarding communication and how the situation was handled. This is not the standard we aim to deliver, and your feedback will be reviewed internally.
As this matter relates to a specific transaction and involves third parties, and as individual cases cannot be discussed publicly, we would encourage you to direct any formal correspondence to complaints@underthehammer.com so it can be reviewed in full.
Excellent service
Excellent service, especially from Emily, quick to answer all my queries. Her response and communication were amazing, she liaised between myself and the seller, she moved the process forward quick and without fuss. Thank you.
2026年4月30日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for your feedback. We take comments regarding professionalism and communication seriously and have reviewed the matter internally.
To clarify the contractual position, the legal contract clearly states that the £4,000 is a non-refundable buyer’s premium payable to the auctioneer (Under The Hammer) upon exchange of contracts, not a payment to the seller. This is standard auction practice and is separate from any seller fees.
As this fee had already been collected in line with the contract and our published terms, Under The Hammer would not seek to take any additional monies. All fees due to us had been clearly set out and satisfied.
There is no provision within the contract for the buyer’s premium to be remitted to the seller or used to offset seller costs. Our role is to act in accordance with the agreed terms and to communicate our position based on those terms, which we apply consistently to all parties.
We note your comments regarding communication and how the situation was handled. This is not the standard we aim to deliver, and your feedback will be reviewed internally.
As this matter relates to a specific transaction and involves third parties, and as individual cases cannot be discussed publicly, we would encourage you to direct any formal correspondence to complaints@underthehammer.com so it can be reviewed in full.
Tom explained the way the auction works
Tom explained the way the auction process worked very well answered all my questions honestly and put my mind at ease and all the possibilities that could happen.
2026年4月21日
自発的なレビュー
Under The Hammer からの回答
Hi Nicholas,
Thank you for taking the time to share your experience. It’s great to hear that the process felt clear and that your questions were handled in a way that gave you confidence moving forward. That reassurance is especially important when navigating auctions.
Tom will be really pleased to read your feedback. We appreciate you sharing it and are glad you had a positive experience.
I was pleased to have a direct point of…
I was pleased to have a direct point of contact. Emily was approachable, responsive and efficient. It was a pleasure to have some good old fashioned customer service.
2026年4月20日
自発的なレビュー
Under The Hammer からの回答
Hi Omi,
Thank you for taking the time to share your experience. It’s great to hear that having a direct point of contact made things easier and that the service felt responsive and straightforward throughout.
Emily will be really pleased to read your feedback. It’s always good to know that a personal, reliable approach has made a difference.
We appreciate you sharing this and are glad you had a positive experience.
Best way to buy property UNDERTHEHAMMER are excellent
Best way to buy property — smooth, transparent and brilliantly supported
I'd never bought at auction before and, if I'm honest, the whole idea felt a little intimidating at first. A friend suggested I try Under the Hammer and I'm so glad I did. From browsing listings to placing my bid, the entire experience was clear, straightforward and far less stressful than any conventional property purchase I've been through.
Everything I needed was available upfront — full legal packs, transparent pricing, no nasty surprises tucked away in the small print. The online platform is easy to navigate and the auctions run like clockwork. The moment my bid was accepted, the sale was legally binding, which meant no gazumping, no chain collapses, no agonising weeks of uncertainty. Just a clean, committed transaction.
What really set the experience apart, though, was Dan Flemings. As a first-time auction buyer I had plenty of questions — probably more than most — and Dan answered every single one with patience and genuine expertise. He walked me through how the process worked, made sure I felt confident before bidding, and stayed on hand throughout to make sure nothing fell through the cracks. He never made me feel rushed or out of my depth, and his knowledge of the platform and the market was reassuring at every turn.
Under the Hammer has completely changed how I think about buying property. It's faster, more certain, and more transparent than the traditional route — and with people like Dan on the team, you feel genuinely looked after from start to finish. I'll be coming back for my next purchase without hesitation.
2026年4月15日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for taking the time to share such a detailed review. It’s great to hear how your perspective on auctions has changed and that the whole process felt clear and straightforward from the outset. That confidence, especially when trying something new, is exactly what we aim to provide.
We’re really pleased that the platform and structure of the auction process worked well for you and helped remove some of the uncertainty that can come with more traditional purchases.
Dan will be especially pleased to read your feedback. Knowing that his guidance helped you feel comfortable and confident throughout makes a real difference, and it’s great to hear how well supported you felt at each stage.
We appreciate your recommendation and look forward to working with you again on your next purchase.
Jodeane is the ultimate professional
Jodeane was diligent, professional and efficient with correspondence and her knowledge of the business is second to none, considering it was my first time purchasing an auction property I had been suffering from analysis paralysis for quite some time before biting the bullet but Jodeane quickly made me feel at ease with the whole process.
I look forward to working with her soon on future purchases.
2026年4月14日
自発的なレビュー
Under The Hammer からの回答
Hi Simon,
Thank you for taking the time to share your experience. It’s great to hear that you felt more at ease with the process, especially after taking time to weigh things up beforehand. Having that clarity and confidence is really important when making a first purchase through auction.
Jodeane will be really pleased to know her support made a difference. We appreciate your feedback and look forward to working with you again on future purchases!
DO NOT GO NEAR
Very concerning experience as a first-time buyer.
In my experience, I felt under significant pressure to proceed quickly and was not provided with a clear or transparent explanation of the full financial implications at the point of reservation. Additional costs were not properly explained to me, and I was not made aware of further fees beyond the initial payment.
When I raised concerns, I made genuine attempts to resolve the matter fairly, including offering a reasonable compromise. Despite this, my complaint was rejected and no meaningful resolution was offered.
This process has been extremely stressful and, in my view, demonstrates a lack of transparency and care towards buyers.
I would strongly urge anyone considering using this company to proceed with extreme caution, ensure you fully understand all costs, and seek independent legal advice before committing.
I am now taking this matter further through formal channels, as I do not believe others should have to go through a similar experience.
2026年1月29日
自発的なレビュー
Under The Hammer からの回答
Hi Roxy,
Thank you for taking the time to leave feedback on your experience. We understand that this situation has caused you stress and concern.
You are absolutely right to highlight the importance of fully understanding all costs, reviewing legal packs carefully, and seeking independent legal advice before committing to a purchase. For this reason, we always ensure that all buyers have access to clear and transparent information throughout the auction process. This is the due diligence we strongly advise all buyers to undertake when participating in auction transactions.
We do not operate in a pressured sales environment, and it is important to us that buyers feel comfortable and informed when making decisions. Your comments have been noted and will be reviewed internally to help us improve our services.
As you have indicated that you are taking this matter further, and as individual cases cannot be discussed publicly, we would ask that any formal correspondence be directed to our Complaints Department at complaints@underthehammer.com so the matter can be reviewed in full.
The Under The Hammer Team
Dominic making it easy for me.
Makes sense.
I was nervous about buying from the auction. Dominic has been making it easy for me.
Under The Hammer has become my first choice of all the auction houses.
2026年4月13日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for your review. It’s great to hear that what initially felt uncertain now makes sense and that the process has been made easier along the way. That confidence is exactly what we aim to build, especially for those newer to auctions.
Dominic will be really pleased to know he’s been able to support you. We appreciate your feedback and are glad to be your first choice!
I’m very pleased to share my experience…
I’m very pleased to share my experience with Dan from Under the Hammer. From start to finish, the service was fantastic. Dan was extremely thorough in explaining every step of the process and was always helpful, supportive, and professional throughout.
I’m so glad I had the opportunity to speak with him, as he made everything run smoothly and efficiently.
I would highly recommend this company to anyone looking for a reliable and seamless experience.
2026年4月12日
自発的なレビュー
Under The Hammer からの回答
Hi Naj,
Thank you for taking the time to share your experience. It’s great to hear that everything felt clear and well-managed from start to finish, and that the support you received helped make the process straightforward.
Dan will be really pleased to read your feedback. We appreciate your recommendation and are glad the experience was a positive one.
Great service from start to finish
Great service from start to finish. Jamie kept me informed from start to finish and he got me the result I had been waiting for. Would definitely recommend.
2026年4月10日
自発的なレビュー
Under The Hammer からの回答
Hi Sharon,
Thank you for sharing your experience. It’s great to hear that everything was handled smoothly and that you were kept well informed throughout. Getting the result you were hoping for makes it all the more rewarding.
Jamie will be really pleased to see your feedback. We appreciate your recommendation and are glad you had a positive experience with us.
Dom and Dan were great ! And so was Pav !
Dom and Dan were great up to and during the bid process. Dom went over and beyond in providing information and clarifying queries that I had. During the bidding process, Dan also contacted me to make sure that I had all the information on hand to make an informed decision on making the bid. I am so very grateful to Dom in particular, as he was consistently available to answer my umpteen questions. Thank you Dom and Dan. And of course, there was then a post-bid service, which was provided by Pav, swiftly and efficiently. So, thank you to Pav as well.
2026年3月25日
自発的なレビュー
Under The Hammer からの回答
Hi Shamala,
Thank you for taking the time to share such a thoughtful review. It’s great to hear that you felt well supported throughout the whole process, from your initial questions through to the bidding stage and beyond. Having that level of guidance and availability can make a real difference, so it’s lovely to know that came through in your experience.
Dom, Dan and Pav will all really appreciate your kind words. We’re glad everything felt clear and well-managed at each stage.
Thank you again for your feedback and for choosing to work with us.
Disgusting service
Had a viewing booked at a property today. I arrived on time but nobody from this agency turned up. No phone call or email. Total waste of my precious time and effort. Disgusting customer service.
2026年3月28日
自発的なレビュー
Under The Hammer からの回答
Hi Susan,
Thank you for your feedback. We understand how frustrating this must have been, especially after taking the time to attend the viewing as arranged.
Viewings for our properties are carried out by an independent third-party agent, and on this occasion there was clearly a failure in communication. This is not the level of service we expect, and we will be addressing this with the agent directly.
If you would like us to look into this further or arrange an alternative viewing, please contact us at info@underthehammer.com with your details and the property in question.
Thank you for bringing this to our attention.
Do not buy from these scammers they…
Do not buy from these scammers they charged me 13k in legal fees
2026年2月28日
自発的なレビュー
Under The Hammer からの回答
Hi Kane,
Thank you for your feedback. We take comments like this seriously. We understand that costs associated with a purchase can be frustrating if they are unexpected.
To clarify, all fees are clearly outlined within the contract documentation contained in the legal pack, which is made available to all prospective buyers prior to bidding. In auction transactions, the seller may pass certain fees to the buyer, and any such fees are set out within the contract by the seller’s solicitor, not Under The Hammer.
We strongly encourage all bidders to review the legal pack in full and seek independent legal advice if they are unsure about any aspect of the documentation. Under The Hammer does not provide legal advice, but we aim to ensure all relevant information is made available so that buyers can make informed decisions before placing a bid.
If you would like us to look into this matter further, please contact us directly at info@underthehammer.com with your details.
Great help all the way!
Under the hammer were great from start to the finish of the process, in particular Emily Broadhurst, who was always helpful, responded in good time, and even got the keys sent to me so i didnt have to pick them up. I will be back to U.T.H in the future, for hopefully, more bargain properties!
2026年3月26日
自発的なレビュー
Under The Hammer からの回答
Hi Carl,
Thank you for sharing your experience. It’s great to hear that everything ran smoothly from start to finish and that the support you received made things that bit easier along the way.
Emily will be really pleased to know her help stood out, especially in making things more convenient for you. We appreciate your feedback and look forward to working with you again in the future!
Review for Reece
Reece is very knowledgeable within the property sector, and is always there to help out when we need it. He is super friendly and adds a personal touch to all phone calls we have. If you have any questions, or simply need some guidance on the sale of a property, he is definitely the one to talk to!
2026年3月26日
自発的なレビュー
Under The Hammer からの回答
Hi Leila,
Thank you for such a kind review. It’s great to hear that your conversations have felt both helpful and personal, and that you’ve been able to rely on that support whenever needed.
Reece will really appreciate your comments. We’re glad the experience has been a positive one and that you’ve felt confident reaching out for guidance.
Thank you again for the recommendation.
Bought and sold 2 properties through…
Bought and sold 2 properties through these auctioneerd ,both times the man called Dan dealt with the process along with dom , Dan is knowledgeable, supportive, and professional, making the entire process straightforward and easy to understand.thanks alot Dan
2026年3月12日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for taking the time to share your experience. It’s great to hear that both transactions felt straightforward and well supported throughout, and that you found the guidance clear and easy to follow.
Dan and Dominic will be really pleased to see your feedback. We appreciate your continued trust in working with us.
I recently spoke with Stacey regarding…
I recently spoke with Stacey regarding a property listed for auction and had a great experience. Stacey was helpful, professional and took the time to answer all my questions clearly.
As someone actively looking to purchase property, it’s refreshing to deal with an agent who is responsive and knowledgeable about the properties they’re handling.
I really appreciated the time and guidance provided and would definitely recommend Under The Hammer to anyone looking at auction opportunities. I look forward to working with them again on future purchases.
2026年3月16日
自発的なレビュー
Under The Hammer からの回答
Hi Sam,
Thank you for taking the time to share such a thoughtful review. It’s great to hear that Stacey was able to provide clear guidance and take the time to properly support you with your questions.
Having that level of responsiveness and knowledge is something we place real importance on, so it’s great to know that came through in your experience.
We really appreciate your recommendation and look forward to working with you again in the future.
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