I purchased a limited edition U7251. While still under warranty I sent it for repairs after the winding rotor became detached and was spinning freely in the case resulting in the watch being unable to... もっと見る
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レビュアーのコメントを見てみましょう
This was the third urban watch I bought from Undone, showing how much I like them. My first was in 2014, on launch. That watch’s red writing has basically faded away and, despite my repeated communi... もっと見る
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Could not be happier with my purchase of the Yellow AquaDeep Submerge Carbon. Even bought a black canvas style strap to go with it to change up the look to suit different applications. The bright p... もっと見る
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I bought the Aquadeep Signal Black Automatic with the orange leather strap, as an owner of over 35 watches, I was surprised with the quality at the price point. A watch that will get some wrist time a... もっと見る
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企業情報
当該企業による記述
Welcome to Undone's official Trustpilot profile! With a distinct blend of traditional craftsmanship and modern personalization, Undone is revolutionizing the timepiece industry. Here, every watch tells a story - yours. Our platform offers a curated experience, allowing you to co-design a timepiece that resonates with your identity. From classic vintage designs to contemporary chic, there’s an Undone watch for every taste. Beyond our impeccable designs, we are deeply committed to customer satisfaction. Your feedback, as shared on Trustpilot, continually inspires us to enhance our services. As a globally recognized brand, we ensure swift deliveries and unmatched after-sales support. Dive into the reviews to witness countless testimonies of our unparalleled quality and service. Every Undone watch is more than a tool for telling time; it's a testament to one's style and personality. Our legacy is built on precision, innovation, and a keen understanding of our customers’ desires. We invite you to explore, customize, and cherish the Undone experience. Your time, your watch, your story. Embrace the Undone way!
連絡先
Unit 7A 35/F Cable TV Tower Wan, No 9 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong, 000, Hong Kong, 香港
- cs@undone.com
- undone.com
3.7
まあまあ
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Just beautiful and unbelievable.
Just beautiful and unbelievable.
Well packed. Quick delivery.
Thanks so much
2024年4月25日
Undone Watches からの回答
Hey,
We're thrilled to hear that, thank you for the fantastic feedback! Your satisfaction is our top priority. If you ever need anything else or have questions, feel free to reach out. We're here to assist you!
Best regards,
The UNDONE Team
aquadeep, get one
my new undone aquadeep automatic is one of the best watches i have seen for the price. titanium, sapphire crystal, and super accurate for an automatic. it is a great deal, i suggest you buy one of these while they are still inexpensive
2024年3月28日
Undone Watches からの回答
Hey there,
Thanks for sharing your thoughts and we're thrilled to hear that you're loving it on the UNDONE Aquadeep Automatic! Your recommendation means a lot to us, and we couldn't agree more – it's a fantastic choice. If you ever need anything else or have questions, don't hesitate to reach out. We're here to help!
Best regards,
The UNDONE Team
Undone Watches からの回答
Hey,
Thanks for the awesome feedback! Your satisfaction is our top priority. If you ever need anything else or have questions, feel free to reach out. We're here to assist you!
Best regards,
The UNDONE Team
I love my new watch!
2024年3月28日
Undone Watches からの回答
Hey,
That's fantastic to hear! We're thrilled that you're loving your watch. If you ever need anything else or have questions, feel free to reach out. We're here to assist you!
Best regards,
The UNDONE Team
Good quality watch
2024年3月26日
Undone Watches からの回答
Hey,
Thank you so much for your kind words! If you ever need anything else or have questions, feel free to reach out. We're here to assist you!
Best regards,
The UNDONE Team
Undone Watches からの回答
Hey there,
Thanks for the kind words! We're thrilled to hear you're loving our product and customer service. Your satisfaction is our top priority, so if you ever need anything, just give us a shout. We're here to help!
Best Regards,
The UNDONE Team
Undone Watches からの回答
Hi there,
Thank you so much for your kind words! We're thrilled to hear that. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!
Best regards,
The UNDONE Team
Good buy and nice support
A bit silent first but then kept me updated at every step of the delivery.
I watch is great but the bracelet a bit short and rigid. I would have appreciated to be able to order a separate bracelet. Great anyway
2024年2月27日
Undone Watches からの回答
Hi there,
Thanks for your feedback! We'll take your remarks into consideration for future improvements. If you need assistance, just let us know.
Best regards,
The UNDONE Team
A great deal
Great looking watch and a great value for the money. Shipped rather quickly, and well packaged
2024年2月23日
Undone Watches からの回答
Hi there,
Thanks for the positive feedback! We're glad you're happy with your watch. If you ever need assistance, don't hesitate to reach out anytime.
Best regards,
The UNDONE Team
Great quality watch for the price
Great quality watch for the price point. Quick delivery. One thing to note is the strap is not the longest, it only just fits me.
Overall very happy for the price.
2024年2月23日
Undone Watches からの回答
Hello Paul,
Your fantastic feedback truly brightened our day! We've noted your comment about the strap length and will definitely consider it for future improvements. If there's anything else you need or if you have any questions, please don't hesitate to reach out. We're here to help!
Best Regards,
The UNDONE Team
took weeks to get the watch
took weeks to get the watch, then when it came the order was wrong. Sent two watches I didn't order or want?
2024年2月23日
Undone Watches からの回答
Hi there,
We're sorry for any inconvenience caused. Our customer service team has reached out to address the issue and ensure everything is resolved to your satisfaction. Keep an eye out for a special surprise coming your way! If you have any questions in the meantime, feel free to reach out.
Best regards,
The UNDONE Team
I ordered the Aquadeep
I ordered the Aquadeep, the watch is solid and well made, only the strap could be a little longer. Communication with undone was excellent. Only the delivery with FedEx didn't go completely smoothly...
2024年2月23日
Undone Watches からの回答
Hi there,
We're thrilled to hear you're enjoying your Aquadeep! It's a great choice, by the way 😉. We'll definitely take your remarks into consideration for future improvements. We're sorry to hear about the delivery issue with FedEx. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Best Regards,
The UNDONE Team
Easily customizable
2024年1月26日
Undone Watches からの回答
Hello,
We're thrilled that you had a great UNDONE experience! If you ever want to explore more custom options or have any questions, feel free to reach out. We appreciate your support!
Best regards,
The UNDONE Team
Fantastic company to work with
Fantastic company to work with. Quick response. Accommodated custom work. Quality fit and finish is fantastic
2024年1月30日
Undone Watches からの回答
Hey there,
Your review made our day! Thanks for the shoutout. Thrilled to have you loving your Undone.
Stay awesome and don't hesitate to reach out anytime. Here's to more stylish moments with Undone!
Warm Regrads,
The Undone Team
Happy with my purchase... but one issue.
Happy with my purchase and the whole experience with UNDONE. My only issue with my watch is... I thought the large "third hand" was a sweep second hand and not the hand for the stop-watch function. I don't like that it stays put. It makes the watch a bit harder to read. If I was aware of this earlier I may not have purchased the watch. My only issue.
2024年1月26日
Undone Watches からの回答
Thank you for sharing your feedback. We're glad you're happy with your UNDONE purchase and overall experience. We appreciate your input regarding the third hand and apologize for any inconvenience caused. Your feedback is valuable to us, and we'll consider it for future improvements. If you have any further questions or concerns, feel free to reach out to our customer service team at cs@undone.com
Best regards,
The UNDONE Team
missleading shipping costs…
missleading shipping costs informations, customs clearance costs not declared. Very disappointed.
Leather strap color completely different from the one visible on the site
2024年1月26日
Undone Watches からの回答
Dear Gianluca
We sincerely apologize for the inconvenience you've experienced with the shipping costs information and the discrepancy in the leather strap color. Your feedback is crucial to us, and we're committed to making things right.
To address the issue, we would like to offer you a discount code for your next purchase as a gesture of goodwill. Please reach out to our customer service team at cs@undone.com, and they will assist you in applying the discount to your future order.
We understand the importance of transparent information and want to assure you that we are actively working to improve our shipping cost details and ensure accurate representations of our products on our website.
Thank you for bringing this to our attention, and we appreciate your understanding. We look forward to the opportunity to regain your trust in Undone.
Best regards,
Was shipped promptly and arrived…
Was shipped promptly and arrived quickly. An honest seller for sure.
2024年1月25日
Undone Watches からの回答
Awesome to hear! Thanks for the shoutout on the prompt shipping. We're stoked that your order reached you quickly. Your trust means the world – we're here whenever you need us.
Best Regards
The UNDONE Team
Awesome products 😘😘
2024年1月25日
Undone Watches からの回答
Hello Anish,
Thanks a bunch for the love! It's fantastic that our products met all your expectations. Thank you for choosing us.
We're always here if you need any further assistance or just want to share more about your experience.
Best Regards,
The UNDONE Team
Undone Watches からの回答
Hey there,
Big thanks for the shoutout! Thrilled you love your custom watch. If you ever need anything else or want to add more to your collection, we're here for you.
Best Regards,
The UNDONE Team
Great watch, great service
A very fast shipping, great watch in a great price, customer service answerd questions quickly and extensively
2024年1月25日
Undone Watches からの回答
Hello Chen,
Your awesome feedback made our day! 🚀 Thanks for the shoutout on the fast shipping, and we're thrilled you're enjoying your new watch. If you ever need anything, we're just a message away.
Warm Regards,
The UNDONE Team
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