I purchased a limited edition U7251. While still under warranty I sent it for repairs after the winding rotor became detached and was spinning freely in the case resulting in the watch being unable to... もっと見る
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レビュアーのコメントを見てみましょう
This was the third urban watch I bought from Undone, showing how much I like them. My first was in 2014, on launch. That watch’s red writing has basically faded away and, despite my repeated communi... もっと見る
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Could not be happier with my purchase of the Yellow AquaDeep Submerge Carbon. Even bought a black canvas style strap to go with it to change up the look to suit different applications. The bright p... もっと見る
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I bought the Aquadeep Signal Black Automatic with the orange leather strap, as an owner of over 35 watches, I was surprised with the quality at the price point. A watch that will get some wrist time a... もっと見る
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企業情報
当該企業による記述
Welcome to Undone's official Trustpilot profile! With a distinct blend of traditional craftsmanship and modern personalization, Undone is revolutionizing the timepiece industry. Here, every watch tells a story - yours. Our platform offers a curated experience, allowing you to co-design a timepiece that resonates with your identity. From classic vintage designs to contemporary chic, there’s an Undone watch for every taste. Beyond our impeccable designs, we are deeply committed to customer satisfaction. Your feedback, as shared on Trustpilot, continually inspires us to enhance our services. As a globally recognized brand, we ensure swift deliveries and unmatched after-sales support. Dive into the reviews to witness countless testimonies of our unparalleled quality and service. Every Undone watch is more than a tool for telling time; it's a testament to one's style and personality. Our legacy is built on precision, innovation, and a keen understanding of our customers’ desires. We invite you to explore, customize, and cherish the Undone experience. Your time, your watch, your story. Embrace the Undone way!
連絡先
Unit 7A 35/F Cable TV Tower Wan, No 9 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong, 000, Hong Kong, 香港
- cs@undone.com
- undone.com
3.7
まあまあ
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great company!!
The helpdesk was super useful, fast and guaranteed a small modification in my watch. So now its very-very limited ;)
I surely can recommend it!
2024年1月9日
Undone Watches からの回答
Hello Albert,
Your recommendation means the world to us! We're delighted we could make your watch uniquely yours. If there's anything else you need, hit us up anytime.
Best Regards,
The UNDONE Team
The watch is exactly as that in the…
The watch is exactly as that in the picture, the quality is excellent, the overall feel is that of a well designed and executed product . The service is super fast.
2024年1月12日
Undone Watches からの回答
Hello,
Absolutely thrilled to hear you loved it! Customer satisfaction is what we're all about. If there's anything more we can do for you, feel free to reach out
Warm Regards,
The UNDONE Team
Undone Watches からの回答
Bonjour,
Nous sommes ravis que vous adoriez votre montre UNDONE. Si vous avez besoin de quelque chose de plus ou si vous souhaitez discuter davantage, n'hésitez pas à nous contacter.
Cordialement,
L'équipe UNDONE
The strap did not fit and you offered…
The strap did not fit and you offered no help or alternative
Poor really you should have different size straps
2024年1月12日
Undone Watches からの回答
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience. We're actively working on tailored solutions for a perfect fit. Kindly share your wrist measurement with us at cs@undone.com, and we'll recommend the most suitable strap.
Your cooperation is appreciated. Thanks for your understanding as we work to ensure your satisfaction.
Best,
The UNDONE Team
Excellent Acquisition
It is a beautiful watch.
It has high quality materials.
The delivery time was on time.
I am very happy with this product.
2023年12月28日
Undone Watches からの回答
Dear David,
Thank you for sharing your excellent experience with Undone! We're thrilled you love the beautiful watch and appreciate the high-quality materials. Timely delivery is a priority for us, and we're glad your order arrived as expected.
If you need further assistance or have additional comments, feel free to reach out. We look forward to serving you again in the future.
Best regards,
The Undone Team
Beautiful watch and fast delivery
I purchased a Mystique watch which I customised to the silver dial. It's a beautiful watch and a great price for a fumé dial. Delivery to Australia was fast and the item was securely packed.
2024年1月4日
Undone Watches からの回答
Dear Danny,
Thank you so much for your fantastic feedback! We're thrilled that you had a great UNDONE experience.
If there's anything else you need or if you have more feedback to share, feel free to reach out.
Enjoy your beautiful timepiece!
Best regards,
The UNDONE Team
Pistachio Crisp for the Win
I am so pleased with my purchase. I purchased the Vintage Pistachio Crisp; I could not be happier with my purchase. I customized it to my taste and had my last name engraved on the face, so it feels like it's unique and one of a kind. As soon as I can, I'll also order the Vintage Killy because it truly is a beautiful watch design. Undone is becoming one of my go-to watch companies. If they keep up with the quality of their product, I will continue to purchase without hesitation, doubt, or reservations.
2024年1月4日
Undone Watches からの回答
Hello,
Big thanks for making us a part of your go-to list! We can't wait to have you back for the Vintage Killy – excellent taste! We're committed to keeping those smiles coming with top-notch quality. Looking forward to crafting more unique pieces for you in the future!
Best Regards,
The UNDONE Team
A creative watch
2 things : the service Fedex is too expensive. I bought a Phoibos watch in China without expenses of customs and travel . Second question: I prefere the bezel has the possibility to be blocked , it turns in every direction in every moment, it's better with a system of little snaps.
2023年12月28日
Undone Watches からの回答
Thank you for your valuable feedback. We're addressing your concerns by exploring affordable shipping with FedEx and considering your preference in our designs.
Your satisfaction is our priority. If you have more suggestions or need assistance, feel free to reach out to our customer service at cs@undone.com
Best regards,
The UNDONE Team
Undone Watches からの回答
Thank you for appreciating the intricate details of our watch. We understand your concern about the watch band, and we appreciate your honesty. We take customer feedback seriously and are continuously working to improve our products.
For assistance or additional comments, please contact our customer service at cs@undone.com. Your satisfaction is our priority.
Thanks for choosing Undone!
Best regards,
The UNDONE Team
very good experience with Undone
the watch is exactly as shown, very fine and delicate. And very satisifed with the shippment as well.
Now I wear a watch with my own identity
thx
2023年12月27日
Undone Watches からの回答
Hey there,
Thanks a bunch for the awesome feedback! 🌟 We're over the moon that you had a fantastic experience with UNDONE. If you're ever up for exploring more custom options or have any questions, feel free to reach out. Your support means a ton to us!
Best regards,
The UNDONE Team
That Pistachio color does not disappoint!
I had my eyes on this watch for a while. I absolutely love the pistachio color! It looks even better in hand. This will be a great watch to wear in the summer time and during leusure. But it can also do for just about any occasion. At first I didn't like that it doesn't have a running seconds hand, but the more I wear it, the more I like that it doesn't. It gives it a more laid back and relaxed appeal. The strap is excellent and comfortable as well. The shipping was quick, and the purchase process was hassle free. The price feels just right for the quality. I would recommend Undone. Overall, I am happy with this timepiece.
2023年12月26日
Undone Watches からの回答
Hello Chris,
Thrilled you love our Vintage Pistachio Crisp. Your recommendation means a lot, and we're overjoyed you're happy with your timepiece. If you ever need more stylish moments, we're here.
Warm Regards,
The UNDONE Team
El artículo es como esperaba
El artículo es como esperaba, muy bonito y con los cambios solicitados.
No tiene la culpa el fabricante, pero con los impuesto que se generan al llegar a nuestro país el precio final resulta caro.( no solo los impuestos, tambíen la agencia de transportes cobra sus servicios)
Estos servicios de la agencia de transportes, pensaba que estaban incluidos en el precio del reloj)
2023年12月27日
Undone Watches からの回答
Thank you for your positive feedback. We understand your concern about additional costs and are actively working to provide more transparent information during the ordering process.
Your understanding and feedback are appreciated. If you have further questions or need assistance, please feel free to reach out to us at cs@undone.com
Thanks for choosing us!
Best regards,
The UNDONE Team
Quando è arrivato ho dovuto pagate casa…
Quando è arrivato ho dovuto pagate casa il 30% del costo dell'orologio. Assolutamente spropositato non vorrò più avere a che fare con voi
2023年12月27日
Undone Watches からの回答
We sincerely apologize for any inconvenience caused by the unexpected customs charges. We understand the frustration it may have caused, and we're actively working to improve transparency regarding potential additional costs during the ordering process.
For any further assistance or clarification, please don't hesitate to contactus directly at cs@undone.com. Your satisfaction is our priority, and we appreciate your understanding.
Best regards,
Acquistato il 21 dicembre il BaseCamp…
Acquistato il 21 dicembre il BaseCamp arrivato e consegnato il 02 gennaio come da programna . Bell’orologio
di buona fattura , l’unica pecca nella confezione non e’ presente un manuale di uso , per il resto sono rimasto molto contento !!!
2023年12月27日
Undone Watches からの回答
Dear Fulvio,
Grazie mille for your feedback! We're thrilled to hear that your BaseCamp arrived on schedule and that you're pleased with its quality and craftsmanship.
We apologize for the oversight regarding the manual. We're on it to ensure all necessary information is readily available for our customers. If you need any assistance or guidance, please feel free to reach out to us, and we'd be more than happy to help.
Thank you for choosing Undone, and we're delighted to know that you're enjoying your new watch!
Cordiali saluti,
The Undone Team
Great Watches
Plethora of collection that satisfy all different tastes. Excellent quality with a very good finishing. Comfy on wrist. It may take time to be shipped, but it worth waiting for. Recommend
2023年11月17日
自発的なレビュー
Undone Watches からの回答
Dear Ahmad,
Awesome to hear you're vibing with our collection and digging the quality! Super glad you find it comfy and worth the wait. Big thanks for shouting us out – keep rocking your Undone style!
Cheers,
The Undone Team
I love the watch that I've created
I love the watch that I've created. It was a fun process unlike any other watch buying experience.
The free watch that came with my purchase however, I will never wear. You can't send a pink faced watch to just anyone. Disappointed. Wish I was given a choice.
2023年12月1日
Undone Watches からの回答
Dear Lawrence,
It's great to hear you enjoyed creating your custom watch and had fun with the process! We're all about making watch buying unique and personal.
However, we're sorry the free watch didn't meet your expectations. We appreciate your feedback on providing a choice for the free item, and it's something we'll certainly consider for future promotions.
Thanks for sharing your thoughts, and if there's anything we can do to enhance your experience, please let us know.
Cheers,
The Undone Team
Good product
Good product. Customer service was prompt and any issues were dealt with properly and in a timely manner.
2023年11月30日
Undone Watches からの回答
Dear Rhys,
Thanks for the shout-out on our product and customer service! Stoked to know we hit the mark in addressing your needs swiftly and effectively.
If there's ever more we can do to amp up your experience or if you just wanna chat watches, hit us up. Cheers for being part of the Undone crew!
Best,
The Undone Team
Excellent product.’
2023年12月1日
Undone Watches からの回答
Dear Ray,
Short and sweet – we love it! Thanks for the big up on our product. Super glad you're digging it.
Stay stylish and feel free to drop us a line anytime. Cheers to rocking an Undone!
Best,
The Undone Team
Have not received my watch after 3…
Good morning,
I received an invoice from FedEx for € 79,41 for customs clearance. Your shipping information mentioned free delivery. I am not willing to take on these costs. I would like to ask you for a suggestion for compensation.
Thank you, best regards, Frank Pauli
2023年12月9日
Undone Watches からの回答
Dear Frank,
We are concerned to hear that you have not yet received your watch. We hope our Customer Satisfaction team is already addressing this issue, but if not, we urge you to please reach out to us directly.
Your satisfaction is very important to us, and we are committed to resolving this delay as quickly as possible.
Sincerely,
The Undone Team
Undone Watches からの回答
Dear Sergio,
Thank you for recognizing the quality of our materials and craftsmanship. We are delighted to hear that both the case and bracelet of your watch have met your expectations.
We strive to deliver excellence in every aspect of our timepieces, and your feedback is truly appreciated. If there's anything else we can assist you with, please feel free to reach out.
Warm regards,
The Undone Team
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