Unifydrive レビュー 

Unifydrive からの回答

4日前に更新

Thank you for purchasing two UT2 units and supporting UnifyDrive. We understand that you want to resolve the power issue as soon as possible.

We did respond to your earlier emails, and your support requests have not been ignored. We would welcome the opportunity to continue the conversation and help with further troubleshooting. Please reply to the existing email thread or contact us at support@unifydrive.com so we can follow up and help determine the next steps.

Unifydrive からの回答

4日前

Thank you for the kind words! We’re excited to hear how you plan to use it in your DIT workflow and would love to hear how it performs on your projects. Thanks for choosing UnifyDrive!

Unifydrive からの回答

4日前

Thank you for updating your review, and we sincerely apologize for the long delay in both our response and the processing of your order. Waiting 25 days for an update is not the level of service we aim to provide.

We appreciate your patience while our support team works through the shipping restrictions affecting your location. Your case is now being followed up, and we will keep you informed as soon as there is further progress regarding the shipment.

Thank you for giving us the opportunity to address this. We hope to bring the matter to a satisfactory resolution as soon as possible.

Unifydrive からの回答

4日前

Thank you for your feedback! We’re glad the purchase was easy and your order arrived in good condition. Thanks for choosing UnifyDrive, and we hope you enjoy using it!

Unifydrive からの回答

4日前

We’re very sorry to hear about your experience. We completely understand your disappointment after receiving a unit that appeared to have been previously used, experiencing problems with an external USB drive, and not receiving a timely response from support.

We do not intentionally leave any support request unanswered, so there may have been an issue with email delivery or ticket routing. Please contact us directly at support@unifydrive.com and include your order number, device serial number, photos of the unit and packaging, and the model and format of the external USB drive. Our support team will investigate the condition of the unit and help troubleshoot the USB drive issue.

We sincerely apologize for the inconvenience.

Unifydrive からの回答

4日前に更新

We’re very sorry that the delivery timeline affected your travel plans. We understand that you purchased the device for an upcoming trip, so having it arrive on the day of your departure was understandably disappointing.

We also regret that clearer and more accurate delivery expectations were not provided at the time, which prevented you from choosing a more suitable shipping option. We are continuing to improve how delivery estimates and shipping information are communicated to customers.

Thank you for your patience and feedback, and please accept our sincere apologies again for the inconvenience caused by the delayed delivery.

Unifydrive からの回答

2026年8月27日

Hi, we’re sorry to hear about the difficulties you’ve experienced with both devices.

The slow performance, app connection issue, and inability to share files with your Mac are not the experience we want you to have. We’d like to look into the setup and determine whether the two devices are causing a network or app conflict.

Please contact us at support@unifydrive.com with your order number and the email address used for the app. Our support team will help troubleshoot the connection and Mac file-sharing issues, and we can also provide the relevant user manuals and setup instructions.

If you have already contacted us, please share your ticket number so we can locate the case and follow up as quickly as possible.

Best regards,
UnifyDrive Support Team

Unifydrive からの回答

2026年8月27日

Hallo, es tut uns leid, dass Sie nicht auf das Laufwerk zugreifen können. Bitte wenden Sie sich mit einer kurzen Beschreibung des Problems und Ihren Geräteinformationen an support@unifydrive.com. Unser Support-Team wird den Fall prüfen und Ihnen bei der Fehlerbehebung helfen.

Unifydrive からの回答

4日前

Thank you for the five-star review! We’re glad your device arrived promptly, and we appreciate your suggestions about getting started. Clear, step-by-step instructions and practical setup videos are especially important for first-time NAS users.

You can find installation and user guides at help.unifydrive.com. If you still need assistance with setup, please email support@unifydrive.com with your device model and the step you’re having trouble with. We’ll be happy to help.

Thank you for choosing UnifyDrive and for sharing what would make the experience easier for new users!

Unifydrive からの回答

2026年6月8日

Hi Michael Jantz,

Thank you for your detailed review. We're sorry the setup experience didn't go smoothly — the documentation, firmware update instability, and hardware assembly instructions are all areas we're actively working to improve.

Regarding your support tickets: our records show responses were sent, but we understand they may not have reached you — emails can sometimes end up in spam folders. Either way, the fact that you didn't receive timely help is something we take responsibility for. Please reach out again at support@unifydrive.com or reply to your original ticket thread, and we'll make sure you're taken care of as a priority.

We hope the UP6 performs well on your project next week — and we'd genuinely like the chance to make this experience better for you.

— The UnifyDrive Team

Unifydrive からの回答

2026年4月13日

Dear Steven,

We are sorry to hear that the NAS unit didn't meet your expectations. At UnifyDrive, we stand behind our products with a straightforward return policy.

Making sure you get your refund smoothly is our priority. Please reach out to support@unifydrive.com with your order number, and our team will process your return immediately. Alternatively, if you are simply facing configuration issues, our technical team would be more than happy to help you get it running perfectly.

Thank you for giving UnifyDrive a try.

Unifydrive からの回答

2026年4月13日

Dear sheridan pennell,

We are truly sorry for our silence. We completely understand how stressful and frustrating it must have been to feel ignored while waiting for such a large amount.

We want to confirm that your full refund of £1200 has already successfully arrived in your account. While we failed to reply to your emails promptly, please know we were actively processing your cancellation in the background.

It was our fault for making you worry. If you need the official refund receipt or anything else, we are here for you at support@unifydrive.com. We deeply apologize again for the poor experience.

Unifydrive からの回答

4日前

Thank you for supporting UT2 through Kickstarter. We understand how important reliability is in a backup device, and we’re sorry that the experience you described, including the prolonged support exchange without a resolution, has undermined your confidence in the product.

We would like to review the SSD installation advice, the USB port issues you reported, and your previous support correspondence in detail. If the matter remains unresolved, please forward the existing email thread to support@unifydrive.com with “UT2 — Unresolved Support Case” in the subject line and include your order or backer number. This will help us trace the case and determine the appropriate next steps without asking you to explain everything again.

Thank you for your candid feedback. We’re sorry for the frustration this experience has caused.

Unifydrive からの回答

4日前

Thank you for your feedback! We’re glad you liked the packaging and found the getting-started guide helpful. We’re sorry for the long wait for delivery, and we appreciate you choosing UnifyDrive!

Unifydrive からの回答

4日前

Thank you for sharing! We’re glad your order arrived on time, nicely packaged and ready to use. Thanks for choosing UnifyDrive, and enjoy!

Unifydrive からの回答

4日前

Thank you for your kind feedback! We’re glad delivery was quick, our support team responded promptly, and you’re finding both the PC and mobile apps easy to use. It’s great to hear that managing files between your UT2 and UC450 Pro has been straightforward too. Thanks for supporting UnifyDrive!

Unifydrive からの回答

4日前

Thanks for the kind words! We’re glad delivery was quick and you’re enjoying the product. Getting familiar with it can take a little time, and we’re happy to help if any questions come up. Enjoy! :-)

Unifydrive からの回答

4日前

We’re sorry to hear that your experience with the product and technical support fell short of your expectations. If the issue remains unresolved, please contact us at support@unifydrive.com with your order number and any previous ticket reference or email correspondence. This will help us understand what happened, review the support history, and work with you on the next steps.

Unifydrive からの回答

4日前

Thank you for sharing your experience! We’re glad the setup felt straightforward and the device has been useful throughout the months since. It’s especially lovely to hear that the extra storage supports your work creating children’s stories in Warlpiri. Thank you for making UnifyDrive part of that creative process!