Unity Trust Bank ロゎ
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Unity Trust Bank  レビュヌ 

415
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TrustScore 5段階評䟡の4.5

4.4

銀行
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5぀星のうち5の評䟡

Today I spoke to Bennett for help with logging into my account; he was very patient, very helpful and we got everything sorted. Thank you Bennett :)

5぀星のうち5の評䟡

After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a bre... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Use this once a month, the website has been "upgraded" and now unable to login or even get a password reminded , keeps saying try again later . Maybe it does not work before 9am? But no message to say... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I had a fantastic experience today. Jayne demonstrated a great deal of customer service by being patient with me and helping me solve a very urgent problem. Thank you Jayne for your support.

䌁業が回答したした

䌁業情報

  1. 銀行

Unity Trust Bank に぀いお

圓該䌁業による蚘述

Who We Are

Unity Trust Bank is an award-winning, independent commercial bank that businesses can be proud to bank with. For more than 38 years we have been helping organisations to prosper and contribute to positive economic, social and environmental change. Put simply, our purpose is to create a better society.

We provide exceptional banking services for organisations that share our principles of acting with integrity and only lend to creditworthy organisations that share our values and deliver quantifiable impact in their local communities.

Delivering Impact

  • Living by our principles of banking with integrity, Unity helps change the lives of people in local communities
  • Every loan agreed that comes to us is aligned to one of more of the United Nations’ Sustainable Development Goals (SDGs) to ensure that our funding has demonstrable impact
  • We are committed to helping small and medium-sized UK businesses to grow; this includes creating training and employment opportunities, enabling the provision of health care services and providing housing for vulnerable people
  • We provide specialist sector knowledge and support that enables our customers to focus on their business and deliver social impact
  • Fair Tax Mark, we have recently been verified as a Carbon Neutral Organisation
Apply Now Customer Hub Business Banking Business Loans

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

415件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(415)

過去12か月のレビュヌ数: 64件

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5぀星のうち1の評䟡

Horrendous

Horrendous. Online systems don't work. Customer services unhelpful. Complaint went unanswered. Avoid like the plague unless you enjoy spending many hours on hold and going in circles.

2023幎7月5日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Jane,

We hope you're well.

We've requested some more information from Trustpilot for your review - this isn't to validate your review, but simply so we can get some contact details and get in touch with you to help with your issue.

Once you've submitted more information regarding the review we can give you a call and we'll aim to resolve your query!

However, if you'd like to contact us directly, please email us at us@unity.co.uk or call us on 0345 140 1000.

If you do decide to call us, please can you mention that you have been advised so from Trustpilot so we can direct your call to the relevant customer service agent.

We hope to hear back from you soon.

Have a great day!

Thanks,
Unity Trust Bank

5぀星のうち2の評䟡

Used to be exceptional however they are


Used to be exceptional however they are just like the other banks now poor and slow service do not return calls or answer queries no longer recommended

2023幎6月19日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Owen,

We're always looking for feedback from out customers and welcome your honesty.

Would you mind emailing us at us@unity.co.uk with a bit more detail and we can certainly look into this for you.

Have a great day!

Thanks,
Unity Trust Bank

5぀星のうち4の評䟡

*The site is relatively simple to use


*The site is relatively simple to use. *The greatest problem for me is when I need to track down a payment, I can only go back twice, on the third time I am locked out & need to phone you.
* Bank charges are quite steep in comparison to other accounts & no interest seems to be paid.
* We use Unity Trust because the Treasurer likes it so it is fine by me; happy is the organisation that has a happy Treasurer!

2023幎6月10日
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi,

Thanks for your feedback!

We're always looking for how we can make our services easier for our customers.

We try to balance security with ease of use and want to make sure our customers data is secure, while giving them a great service. We are pleased to announce that we are launching a new Online Banking service which is rolling out in the coming months to customers.

We're glad that you and your team enjoy banking with us!

Have a great day.

Thanks,
Unity Trust Bank

5぀星のうち1の評䟡

The account that I am part of has been


The account that I am part of has been trying to amend the signatories since January and still not done. Very poor

2023幎1月13日
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Martin,

I'm very sorry to hear about this.

Please allow me to resolve the matter for you, I'll send an email across this morning to gather additional information.

Many thanks,
Unity Trust Bank

5぀星のうち2の評䟡

Web site very difficult to use

Web site very difficult to use. Difficult to sign in. You have invented a middle name for me which I do not have. All in all not user friendly.

2023幎6月4日
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Mr Garley,

Thanks for sharing your feedback with us.

We'll be bring you a new online platform very soon which we can promise will make the experience much smoother.

In regards to an error with your name, I will email you later this morning to resolve the matter.

Many thanks,
Unity Trust Bank

5぀星のうち1の評䟡

no return call

We asked for help and the person we got through to said he would phone us back later that afternoon as he thought the reason we could not log in was that a system was down. We never received a phone call.

2023幎5月22日
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi GMP,

We're very sorry to hear about your experience.

When we promise to do something we always endeavor to deliver on our promise, I'm sorry we haven't on this occasion.

I will contact you by email this morning to gather further information from you about this.

Many thanks,
Unity Trust Bank

5぀星のうち3の評䟡

Like online banking

Like online banking - user friendly

2023幎6月4日
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Christopher,

Thanks for leaving us a review!

We're pleased to hear you're making the most of our online services and we hope to bring you further enhancements very soon so keep a look out.

Have a great day!

Many thanks,
Unity Trust Bank

5぀星のうち1の評䟡

Online banking is clunky and of poor


Online banking is clunky and of poor design. The system is outdated - not sending payments after 3.30 or on a weekend is not acceptable.

The site is not mobile friendly and therefore difficult to use on a phone.

There is no app to support the online banking.

2023幎6月4日
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Gary,

Thanks for taking the time to leave your valuable feedback.

We're very sorry to hear about your experience with using our online services.

We've been working hard behind the scenes to bring you a new online banking platform which I'm sure will fix some of the issues you've raised, please keep a look out for your invitation.

Have a great day!

Many thanks,
Unity Trust Bank

5぀星のうち3の評䟡

Poor online interface

Possibly the worst online banking interface I've used. My main gripe is the transaction authorisation, which doesn't let you interrupt the 30 seconds of spiel about "you've just tried to ... if this wasn't you then... if it was you then...". And yoiu have to run through this rigmarole just to LOOK at transactions from more than 3 months ago. A simple improvement would be to just let you interrupt.

2023幎5月3日
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Steve,

Thanks for taking the time to leave some feedback.

We greatly appreciate hearing what our customers think. We're really excited to announce that we're upgrading our Online Banking platform and we're currently getting ready to roll this out to our customers.

We've updated the user interface, making it easier and more intuitive to navigate, and we've also implemented search features and a refined payment process to make everything more convenient for our users.

In the meantime, if you have any questions please don't hesitate to email us at us@unity.co.uk

Thanks,
Unity Trust Bank

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