Charities Aid Foundation レビュー 

It's been taking several minutes just to pay/authorise an invoice for days with screens freezing and not knowing if the transaction is going though or not. It seems that whenever they do work on their system, there are problems. Why aren't they doing work at a weekend when few customers will be accessing the system? Why can't their IT Dept get it right?

Probably the world's worst bank. Sadly they seem to have developed a talent for complete incompetence over the past 18 months or so. The first big problem came with the supposed system upgrade about a year ago which should have resulted in the CIO (and probably most of the executives) being fired. They took literally months to stabilise their system and simply restore functionality that had worked fine in the previous system. They then tried to roll out the supposed 'new' functionality (which if they'd achieved it would have put them where most high street banks were 15 years ago in terms of online capability). But they have repeatedly failed to make much progress with that and are still miles behind the rest of the industry. Repeated service failures (the latest of which was 24 hours of outage yesterday followed by an almost unusable system today) - when I called them a week or so ago to deal with a failed direct debit I had a 40 minute wait even though I was only number 2 in the queue - I got through to the same lady I always end up speaking to, so I can only surmise they have a single person on their help desk and they're not that good. Reason for the failed DD - because I used the account name that appears labelled 'Account Name' on my statement but apparently thats not what they check against - so different spelling in another version of it meant failed transaction. I'm in the process of moving one of my organisations to Monzo - the other one is harder because Monzo won't accept entities other than Ltd companies that have named directors - so charities set up under a deed of trust can't go with them, I will research further as I need to switch both my orgs.
Theres a simple solution to this of course - don't build a banking system yourself, buy/rent one from a big high street chain and get them to add the very few features that a charity needs (pretty much the only thing is dual authorisation of payments). I expect several of the big banks would be only too happy to do a good deal with CAF in order to be able to tout it as part of the 'CSR' activity.
If I had the time and energy I might research the board at CAF to understand a) how they ended up running such a poor banking organisation (always assume nepotism) and b) find out how to shake them up and change some faces - they certainly need it.

So the site has been down all day with no warning or explanation - can only assume something disastrous has occurred. I'll be voting with my feet once this latest debacle is resolved (and they still haven't got bulk payments right!)

Wish I could give 0 stars! A clunky and old-fashioned website, which has become worse since the so-called "update". To top it all off, which modern day bank would carry out website maintenance in the middle of a weekday during office hours?!? Unity Trust is a far superior bank in every way. If you’re a charity looking to find a sensible place to store your money, choose Unity Trust every time!

I find this a convenient, straightforward and effective way to budget and then donate to multiple charities by means of a single payment.

clear instructions
works well always

Very easy to add money and pay out money. The cut taken by CAF is I think a bit high thus only 4 stars

Was able to do what I wanted with a minimum of fuss.

Ever since being introduced to CAF by Midland Bank plc in 1979 and subsequently continued my employment with HSBC I have contributed to a number of Charities. I have found CAF to be the most effective way of 'giving', particularly because my wife and I can remain anonymous. We continue to contribute to CAF by monthly S.O.

always satisfied in allmy dealings woth CAF

help very patient when needed. Convenient and easy way to give now we don't access our bank a/c.

Site is easy to use. I make regular donations to my CAF account so that I can respond quickly to appeals.
It is useful to have my favourite charities stored in the account.

Helpful staff

I found it easy to go on line and donate. I do have one suggestion. It is not always easy to distinguish between organisations with similar names. A very brief note of the aim of the charity could be helpful. I have sometimes been anxious that my donation might go to the wrong cause.

An organisation which encourages giving in a really easy and straightforward way. Been with them for a long time now and will keep using their services for as long as I am able.

It makes giving to charity a simple process and balances are enhanced by gift aid.

Easy to use, good value, convenient record of my contributions and the tax reclaim. Handy too for my tax return. Many thanks

Really convenient and well-designed interface

Provides a service that is helpful to us.