Unseenfootwear ロゎ
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Unseenfootwear レビュヌ 

151
•
TrustScore 5段階評䟡の4.5

4.4

靎屋
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I had delivery super quick, I purchased 3 pairs, Marais, Runa and Halkett, all are unreal quality and are a real true fit, I have worn and worn all 3 styles and they are super comfortable and look ama... もっず芋る

5぀星のうち5の評䟡

Five stars. So much thought and effort has gone into creating these trainers. Quality of materials used, fit, Made in Italy. The leather is superb quality. Comfort is 5 star. Styling is simple and eas... もっず芋る

5぀星のうち1の評䟡

Not next day delivery as site suggested. Contact telephone from confirmation email does not receive calls. When asked to cancel the order as hadn't arrived stated problems with mail planes and weather... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fast service! Zero hiccups! Beautiful black box with lots of perfectly wrapped black tissue paper. And a lovely card from he main man! Doesn’t actually matter if it’s a copy it’s the thought! I was b... もっず芋る

䌁業情報

  1. 靎屋

圓該䌁業による蚘述

Unseen Footwear delivers a refined, luxury experience with thoughtfully crafted sneakers that are both stylish and functional. Contemporary minimal branding and the highest quality materials, these modern sneakers provide the perfect combination of fashion and comfort for every lifestyle, from the office to the outdoors. Our footwear is made for the more discerning consumer, those that prefer quality over quantity.

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4.4

優良

TrustScore 5段階評䟡の4.5

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5぀星のうち1の評䟡

Poor customer service

Not next day delivery as site suggested. Contact telephone from confirmation email does not receive calls. When asked to cancel the order as hadn't arrived stated problems with mail planes and weather (the company is in Jersey). Offered no solution to cancelling the order other than waiting for it to arrive and then declining delivery and waiting up to 14 days for a refund. Then no reply to any further emails. Really poor customer service for a "high end brand"

2020幎8月18日
自発的なレビュヌ
Unseenfootwear ロゎ

Unseenfootwear からの回答

Hi Ed, Thanks for the feedback. My name is Matt and I work for Unseen, in reply to the points you have made, I would like to clarify as best I can.

SHIPPING.
We dispatched your order within 12 hours (the following morning), this was due to be delivered Saturday as per the service speed that we offer on all of our products. We are based in Jersey in the Channel Islands where all of our stock is held. We clearly state on our website that delays can happen (please see below)

**On occasions delays can happen due to weather conditions, customs clearance times or problems with the FedEx network. This is unfortunately out of our control, all orders sent via FedEx are prioritised and we endeavour to get them to you within the time frame.

On this occasion the inbound FedEx/Royal Mail plane was unable to land here in Jersey due to Fog surrounding the island, being a coastal airport, we are highly susceptible to weather disruptions with little warning.

CANCELLING/RETURNING THE ORDER.
At the time you contacted us we could see the package was already on the mainland and being prepped for delivery, we tried to give you a couple of options and explained what would happen with each, refusing delivery would save you time but may incur a delay in the item getting back to us, this is simply the information we receive from the FedEx/Jersey Post returns teams, the other option was to use our free-post address which can also take a number of working days to receive.

We are a small company and are unable to compete with the returns power some bigger companies you may have used, offer.

We want you to enjoy your experience shopping with us, we endeavour to ship and deliver items as fast as possible, I can only apologise for the experience you have had on this occasion but sadly this was a problem out of our control.

5぀星のうち5の評䟡

Fantastic find

Fantastic find. I'm currently enjoying a pair of UNSEEN trainers and the quality is very good. It is a solid construction and I don't need to break them in. I'm a size 8 and it fits perfect. A real find.

2020幎8月5日
自発的なレビュヌ

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