UPS Ireland レビュー 

Minus 10. Terrible service, website, app, and totally dyafunctional communication. Insisted that they had delivered a parcel which showed up more than a week later damaged. It took multiple attempted phone calls, emails, and involvement of the sender for them to even locate the damaged parcel, which they just showed up with. No acknowledgement or apology. Avoid.

If it was possible to give a negative star review I would. For 1 singular delivery (ir lack thereof) So far I have had to deal with:
1) Day 1 of fabricating a total lie that a delivery was attempted. Not only was I at home all day but I have a video recording Ring doorbell that easily proves no one even came near my home to deliver anything.
2) two days later, Day 2 of same fabrication with added "couldn't obtain customs fee payment. Well you can't obtain that payment if you only dream up your alleged attempts at delivery!
3) I continue chasing up my package only to discover that they are claiming to the retailer that they can't deliver unless I pay customs fee online or over phone. Problem with that is I have an email from UPS confirming I can pay cash on delivery. Understandably I am hesitant to pay any customs until I have the package! I am already out the cost of the order that I don't have.
4) After much time and energy wasted on my part emailing and phonecalls, they claim they will deliver on Tuesday28th April 2026 (the claims of attempted delivery are from the previous week). Because they won't give me an alloted time frame when they are going to deliver, I inform them I have had to reschedule an important appointment for that day in order to be home all day so they need to deliver and be true to their word.
5) at 3.40pm on 26th April I email UPS just to check that the driver is indeed going to deliver that day. As I have stayed in all day etc. I receive an email back advising me that my package is in fact not going to be delivered that day. Surprise surprise!!!!! Despite the fact I have an email from that morning stating that they handed my package to the driver, the new email states that didnt happen because my package is still in the depot.
It would appear I am supposed to spend the rest of my days in my home awaiting delivery of a package that will never come! This package contains 2 birthday presents for my husband so it is not only time sensitive but so disappointing that he won't have his gifts. Utterly horrendous company.
UPS tracking number is 1ZJ40Y81682 1885586. For all the good that is!!!!! I have of course lodged a complaint with the originating online site advising them to change their courier because they will lose business as a direct result of using UPS.

Really disappointed with this experience. My order is marked as “delivered” last Tuesday after being delayed and bounced between Finglas and Roscommon, but I never received anything. To make it worse, the delivery location is showing as “N/A,” so there’s no indication of where it was supposedly left.

Tried to follow it up, but it feels like UPS aren’t bothered dealing with a lost package and would rather just mark it as delivered and move on. No proper explanation, no accountability.

Would not recommend based on this experience.

Why do ups keep sending messages to say they will deliver between certain hours and don’t deliver. Iv waited in 3 days this week for two deliveries and I’m still waiting for a parcel. Worst delivery service in Ireland

One star would be pushing it. Conflicting information given from every single staff member in regards to rescheduling (is or isn’t possible) in regards to phone numbers (some say their couriers call people, others say they don’t) their website says they will attempt delivery again however this is after they phantom deliver some thing without calling you and just pretend to “attempt deliver” but their customer care says they don’t allow delivery again after a failed attempt. And to drive to finglas 😂😂😂 absolutely disgraceful , worst I’ve ever come across Ross

Horrible customer service. Claimed address wasn’t given fully so delivery incomplete. When I rang, they repeated the full address back to me. Sent half of the package to another town half an hour away and had to go collect it. The other half of the package was sent back to the sender with the excuse of incomplete address even though they had the full address. Rang customer service spent an hour on the phone going back and forward being out on hold. They claimed it was in the depot and could be sent back to me. Got a pathetic email back an hour later claiming it had left the depot when no tracking was updated. In the end, was told by the supervisor they had no record of my previous phone calls and the package had left the depot centre and nothing could be done. Will never use this service again

Here we are again, delivery 1ZG222086827802268 abandoned on the side of the house under the sign instructing the delivery services to "ONLY DELIVER AT THE DOOR AND RING THE BELL". The same happened with deliveries 1ZW19R076897988210 and 1Z6A7T696843294841. It's a habit of this particular driver.

I panicked as soon as I knew it was UPS delivering our packages, not had a good experience off late , they used to be ultra reliable but that’s been totally eradicated, I’m sure there are good people working there but as of now I’m awaiting 3 of the 7 packages that we need to build our chicken coop and two have been rescheduled and one apparently delivered somewhere even though we both work from home , driver had 4 packages on board but only left 2 and drove off with them , now it’s turned into a mess , I’d strongly avoid any dealings in the future

This company has the worst delivery service.
I strongly recommend avoiding businesses that use UPS. Despite having our full address and contact details, deliveries are often marked as “attempted” without any real effort—no call,sms, no proper attempt, unlike local couriers who actually reach you. When I contacted UPS customer service, they dismissed the issue, saying they don’t provide drivers’ work phone and won’t change their process. It’s unacceptable to charge for a service they consistently fail to deliver. If more people avoid UPS, they might finally improve.

COMPLETE DISSATISFACTION with UPS Shipping.

I have been waiting for my package (Tracking: 1ZY2YT410402215032) since 08/04 and STILL HAVE NOT RECEIVED IT. Customer service is EXTREMELY POOR — no one can give a clear answer, and I keep getting vague responses and delays.

First, they said delivery wasn’t possible because my building has no intercom. HOW is that possible when ALL OTHER delivery companies manage to deliver without any issue?

I then changed the address to my workplace — a COMMERCIAL BUILDING WITH INTERCOM — and STILL no delivery attempt was made.

Now they say I have to collect it, but NO ONE CAN TELL ME WHEN it will be available at the collection point. This is completely UNACCEPTABLE.

I am traveling today and needed this by lunchtime. The item is VERY IMPORTANT, has an EXPIRATION DATE, and must be refrigerated. I now risk losing it due to THEIR FAILURE.

No one knows where my package is or when it will be available. ABSOLUTELY DISORGANIZED service.

I would NOT recommend UPS Shipping.

I would give zero stars if I could. Terrible company. I will actively avoid companies who use UPS and have emailed to tell them will no longer be using their companies for this reason. Every time there is an issue. Package is always at least three to four days late using the reason security clearance needed. This is absolute rubbish. There is no security clearance needed for my property. Get a message to say delivery attempted. Again absolute rubbish. Phone lines awful, talking to robot when eventually gets a human, keep repeating the same line delivery was attempted. Absolutely appalling company.

How does this company survive on the market is beyond me. From parcels missing, not delivering the parcels, parcels handed over to the wrong person and hours wasted trying to get your package either on the phone with customers service or having to collect it yourself from a depot. I cannot believe such a company operates in this day and age. It is my first bad review about a company in hopes they'll either make some changes for the better or companies will stop using them. Extremely frustrating and time wasting :/

I would have given zero stars if there was an option for that. I’m waiting for more than 2 weeks. They don’t deliver my product. I called customer support multiple times, they say “escalated this, team will call within one hour” but no one calls you. Despite of that they update status telling receiver was not available in location. They never call your number infact they never come to your address. I don’t know what kind of service UPS is providing. If you don’t know how to handle the queries situations and provide service to customers then shut your company down .

Another no-show from UPS courier
No phone call no txt no record on cctv camera on the building
Cancelling order and requesting full refund from seller. Learned from past - no point to contact UPS!

This company won't phone the customer when at the gate of an apartment complex and will also not use the pedestrian code to walk up to the front door so MANY times they've driven to the gate, then driven away with my package. It's INFURIATING. I will NOT order from a company that uses the services of UPS.

Ordered 2 items on eBay. One came a week earlier, was sent to the wrong facility to process for delivery in Shannon. Package was sent back to Finglas and then Galway and then delivered the next day. Guess what happened to the second package? Sent to the wrong facility AGAIN! I called them and confirmed that the shipping label is correct and I was told it would be delivered for sure the next day. Package was sent back to finglas from Shannon and then to galway. Package was due for delivery the next day and guess what, at 2pm it said that the street number was incorrect... HOW CAN THE STREET NUMBER BE INCORRECT IF THERE ISN'T ONE??? Use the eircode no?? Now the package has been delayed again... The sheer incompetence baffles me. I probably won't be using UPS again after this whole fiasco. I've attached the tracking number to this review. Can someone in management please look into this? To be honest it looks like the driver just didn't want to drive the distance and put down a BS excuse to not deliver the package.

The company that my medical device supplier uses to replace faulty items is UPS in Ireland. I've had 5 replacements in the 10 months and there's been an issue with each delivery. First time, the I was next to the door when the guy knocked on it so no waiting for me to open the door but he was already walking back to his van when I answered, having left the package on my doorstep. Next 3 deliveries, also left on the door but no knock at all. 2 of those deliveries, in fairness I wasn't home but it was lashing rain all day but they still left the boxes on my doorstep. One of those times I got it quickly but the other one, the box fell apart when I got it because it was soaking wet. It was just luck my critical medical device inside still worked. Last delivery was the worst though. No doorbell or knock at all. Just happened to be walking down my stairs and noticed out my window a box in the middle of my driveway, like it was thrown there. Low and behold it was my replacement medical device. This is critical equipment I need to stay alive.
I have a sign on my postbox to leave packages in dedicated protected box just around the back. Easy access. They never read it or even care. Just chuck the box on the door step and leave without any care for the weather affect on the package or what important item might be inside it!
There was no where for me to send photos or formally complain directly to the company. I tried calling but went around on hold for over 25 mins. Do better UPS!

Yet again a no show! UPS indicated a delivery time and don't honour it once again. I was informed by Amazon.ie that they would deliver my order by 22:00 Thursday April 2nd. I organized myself to be at home all day and evening and they never came. There were no updates on the Amazon or UPS platforms, just that it was delayed.On Sunday April 5th the tracking got updated for a delivery between 8:45-10:45 April 7th. I cancelled a doctor's appointment to be here for the delivery. They did not come. I contacted customer service who told me that they would definitely be delivered today at some point. I have regularly been going onto the tracking for updates. However, it is 15:00 and they are still not showing any indication that they are out for delivery. It is highly unlikely at this point that I will be delivered today.
UPS has just responded following this posting to ask me questions that I already sent to their customer service 5 hours ago. They provided no resolution. It is now 20:00 and nothing has shifted.

Delivered a package from Caseking.de to Ireland. Left it out in the rain outside my apartment building, faked my "signature" completely misspelling my name.

Absurd.