Urbanheer レビュー 

I am a very detail-oriented person and I am usually cautious about ordering online - given when it comes to Christmas gift. I had heard about Urbanheer through a friend and decided to place an order for a couple of items for my family - hoping the experience would match my expectations. The shopping experience was smooth. The delivery was faster than expected and arrived in a branded packaging. The products are of high quality with soft materials and attention to details. I must say. I was genuinely impressed.
These are special gifts and quality mattered to me. They delivered on both quality and reliability. I am very happy with my experience and wanted to personally thank and support team Urbanheer. I will be coming back and making more purchases.

Incredible jacket and fantastic quality!!!!!

Placed an order for a pair of jeans as a Christmas gift in November. Item did not ship for weeks, tried chasing them to find out when it would ship but just got blown off. Finally, more than two weeks after the order was placed and 10 days before Christmas, they cancelled the order saying they were unable to fulfill it. The website says it was a "high risk order" - the same item is for sale on many sites, including Amazon!!!! I would never order from this site again, they are unable to fulfill even basic orders and will wait weeks to let you know.

I told the people about not finding my product. They did not care. They didn't even follow up. Awful service and once finding the product it was completely different from the picture. If I could give zero stars I could.

Edit: it was said that it was delivered. Correct! ☺️. It was not delivered to the place the company said. When I reached out I was given nothing back. It takes being personal over robotic.

2nd edit: I was not called. There was no missed calls. I was not responded to by email. This company can say they did this and that (yet didn't), but I'm sitting here fully aware that the communication was awful and basically non existent. I now have an item I will probably never wear that cost me much more than I should've spent.

Update: Well, I was totally wrong. The item arrived on time and CS reached out to me both via phone and email. The product itself was packaged well and high quality. I'll be back- sorry for the Christmas panic!
I might update this if I ever receive the coat I paid extra for expedited delivery. Almost a week later my status still shows they haven't even located my item. The part that makes me really anger is another company had the coat in hand, but I ordered from here for expedited delivery. The date I was given before ordering is NOT going to happen. Contacted support and not a word. I won't be ordering from here again and it doesn't look like I can cancel my order because I would if I could.

Great build quality - the black marble top and gold-plated base look stunning. The curved design adds a sleek touch. Excellent attention to detail, and the white glove service made delivery smooth and professional. Very happy with this piece.

I absolutely love the jackets I ordered! It fits perfectly, whether I’m dressing up or keeping it casual and incredibly comfortable for everyday wear. Overall, an excellent purchase from UrbanHeer and definitely worth the price. Highly recommend!

I've been looking for a thick, warm hoodie that feels soft and premium. I came across Urbanheer and found some styles that were very close to what I was considering but to be honest I was a bit skeptical as I never purchased from Urbanheer. But I'm genuinely happy that I looked positive reviews on product quality and decided to purchase one for myself. The hoodie I got is exactly what I was looking for - even a bit better. Thick, warm, and very well-made. The fabric feels luxury, the stitching is clean and baggy style make it look very stylish. The reason I am sharing this review is actually because of overall experience. They are very reachable and responsive. They have some great stand out styles for season and shopping experience is very smooth. I have already have 2-3 items in my favorites, and looking to buy more for the holiday season. Hoping for more discounts during Black Friday time.

I haven’t gotten an update on my order or an response from customer service yet and I’ve emailed Twice my order is supposed to arrive tomorrow and I highly doubt that it will! At this point I need a response on my order status or please return me my money!

EDIT: While it was difficult to get into contact with this company initially, they have satisfactorily responded to my needs and helped me exchange, and eventually return my shoe when I decided it wasn't the right fit. I still think they should have a customer service phone number you can call.

Company has no way to contact them about a return. I tried the customer service email listed on their website multiple times, with all the necessary details. All I got was an automatic reply saying they'd get back to me. I bought a shoe a half size too big and just needed an exchange. Now I'm outside 30 days, with no reply. I wrote them 2 days after receiving my product.

I first saw Urbanheer on Instagram featuring a black denim and floral appliqué jacket. I could not believe how reasonably priced it was and ordered it immediately. It arrived today and it is truly a work of art. Cannot wait to wear it. Urbanheer kept me updated on progress and my beautiful new jacket is ready to be worn.

Friendly team, fair prices, and wonderful customer service!

Awesome selection of items! Great customer service.

Unique and exclusive styles at great prices. I just picked up new Gingham jacket that was featured in recent article on Urbanheer for latest fall collection. I simply love the jacket and new collection they have online and in store. I made the order online and came to pick up and was wondering if the products are as good as pictures on the App, and I'm impressed. The dresses, jackets, tops all have something unique and great fabrics. Will buy again soon!

Amazing store with authentic premium brands! I’ve ordered many times from their website and always received top-quality items on time. Their Kirkland boutique by the water is beautiful and offers a great shopping experience. Highly recommend!

Very bad quality and torn dress as been snt dont ever buy any products from this brand they dont have returning option i want to return I don't want to waste my money to this Ultimate worst website

I am honestly impressed with Urbanheer unique fall winter collection. I bought couple of items and topwear and leggings are breathable, sporty and actually feel very durable while working out. I am a very active person and always looks for new styles that fit my routine. The styles they have feels handpicked and limited. I got a few compliments from my girls, which I love. Also, it seems they refresh styles almost daily. Definitely my new spot to discover latest styles which stand out and shop.

I had a great experience I found a nice dress to go to my friends wedding

I discovered Urban Heer through a friend’s recommendation and decided to give it a try. Absolutely in love with new dress that I had ordered. The fabric is excellent and style is unique! Definitely going to be shopping again.

I placed an order on July 21st for a dress I needed for for today (Aug 1st). I paid $45 to ensure I get it by July 29. The 'view my order' page has never been updated. I have followed up twice with customer service by email and have not received a response. Meanwhile I'm getting promotional emails...