I ordered a three piece with multicolored trouser and deep red tops in a women’s large size. When it arrived it was plain grey, might have fit an 8 year old girl and was appallingly badly made. Despit... もっと見る
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UR always delivers great quality items at affordable prices! What I love about this company is that they make unique pieces inspired by latest trends and their quality is never compromised even when p... もっと見る
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I purchased a pair of linen trousers from Urban Revival and after just one hand wash the colour completely faded. I took them back to the store within a week of purchase and the staff refused to offer... もっと見る
I am so glad that this site exists. I saw the design of their clothing really attractive, I was about to check out my cart. However, thank goodness that I did not buy after reading all comments here.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Urban Revivo is designed to inspire those who imagine every path as a runway, precisely because we believe they are the ones who push fashion forward. Urban Revivo is the ultimate playground for the fashionista (or closet fashionista) in everyone.
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i like the RV products, some of them are pretty unique
i like the RV products, i did purchased for few time in the past 4 months. but i would like to suggest RV can make a little bit modification on delivery....can you please add Hong Kong into the delivery list?! so that i can do the purchase easily instead of using a warehouse service that really make me hesitate to do more purchase from you. Thanks!
2023年11月27日
自発的なレビュー
Urban Revivo からの回答
Dear Rachel,
Thank you for your valuable suggestion.
We appreciate you taking the time to inform us on how we can better serve our customers.
Your opinions matter, we will expand the shipping range in the future, and we will always be happy to hear from you.
If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support
Best regards,
URBAN REVIVO Team
I purchased a sweater and I loved the
I purchased a sweater and I loved the
Quality. My friends keep asking me where I got that from.
I just purchased an another one.
And I love it!! I don’t know any other products, but sweater / cardigans are 100/100!
2023年11月15日
自発的なレビュー
Parfait !
Parfait !! livraison rapide et très bel article.
Je recommande ce site sans problème.
2023年11月10日
自発的なレビュー
Exactly like picture
I purchased the button front knit tank top. It was really hard getting it but once I got it, it was perfect. Great quality, perfect fit, and looks exactly like the picture. I will definitely be wearing it.
2023年11月27日
自発的なレビュー
I will never shop at this store again…
I will never shop at this store again horrible customer service. I requested a return shipping label to send the items back because they didn't fit , didn't receive a response from the company. They say that you can return lie . False return policy
2023年11月14日
自発的なレビュー
Urban Revivo からの回答
Dear Selena Mason,
We're sorry for the inconvenience caused.
Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding. We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. Thank you for your understanding. You can reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
I ordered the sweater and it came…
I ordered the sweater and it came fairly fast and wow when I got it!! It exceeded my expectations of how it would look, feel and fit. The material was fantastic and the fit was beautiful.
2023年11月22日
自発的なレビュー
Fell In love 🥰!!!
I’m in love with my boots and clothing I purchased from Urban Revivo ! High quality pieces ! Perfect fit ! Lots of compliments I’m
In love 💕 !
2023年11月10日
自発的なレビュー
This is my third purchase and I’ve…
This is my third purchase and I’ve enjoyed each. The sleeveless denim dress with gold buttons is magnificent. The black, v-neck sweater with same type golden button as the dress—definitely another win. This last purchase included the black leather, knee-high boots and the khaki skirt (thanks Jeneé Naylor!). Another win with the boots which are comfy and super cute. The skirt is the incorrect size and I submitted a return request. That response took some time (almost a week), so a bit different than I am accustomed to with returns. However, the quality of each item has been superb, so I would purchase from them again without hesitation.
2023年11月11日
自発的なレビュー
Lovely Spring Jackets
I bought 2 Chanel inspired jackets--each beautifully designed and crafted .
2023年11月18日
自発的なレビュー
I ordered two pieces due to the…
I ordered two pieces due to the influencer Jeneenaylor. Both pieces are beautifully made. The shipping took longer than expected but it was worth the wait. I would have ordered some boots but they did not have them in my size 11... Quality of clothing is great.
2023年11月9日
自発的なレビュー
Urban Revivo からの回答
Dear Shunn Strozier,
Thank you for your valuable suggestion.
We appreciate you taking the time to inform us on how we can better serve our customers.
Due to some exceptional circumstances beyond our control (i.e. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days.
Your opinions matter, and we will always be happy to hear from you.
If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support
Best regards,
URBAN REVIVO TeamDear Customer,
Thank you for your valuable suggestion.
We appreciate you taking the time to inform us on how we can better serve our customers.
Due to some exceptional circumstances beyond our control (i.e. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days.
Your opinions matter, and we will always be happy to hear from you.
If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support
Best regards,
URBAN REVIVO Team
CUSTOMER SERVICE IS HORRIBLE
CUSTOMER SERVICE IS HORRIBLE! I ordered a size 9 boot and I received a size 8. I tried to initiate an exchange and I have not received a return label. They make it impossible to return or exchange even when it’s clearly their fault.
2023年11月9日
自発的なレビュー
Urban Revivo からの回答
Dear Dana RipDevon Pope,
We're sorry for the inconvenience caused.
We checked your order and emailed you to inform you that the product was shipped correctly. The shoe box and shoes display the correct European and American sizes. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding
We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. Thank you for your understanding. You can reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Still no refund
Ordered two items and had to return it, it was too big. I paid for return shipping by myself of course. The problem is that it’s been a month and they still didn’t refund my money back.
2023年11月13日
自発的なレビュー
Urban Revivo からの回答
Dear Lough Co,
We're sorry for the inconvenience caused.
We usually submit a refund request within 1-3 days, and it will take 15 working days to arrive in your account after the bank processes it. This time depends on your card issuing bank.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Worth it
I ordered about a dozen items including clothes, jackets, accessories and a purse. Happy to say they are all exactly as shown / described. The fabric of the clothes is high quality; as for the jewelry - I am even able to sleep in it (earings). The delivery is not the quicklest: most items took about 1 week, one item took 2 weeks, but that is the only drawback.
2023年11月3日
自発的なレビュー
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. I bought a pair of boots that were too small and requested an exchange. Website clearly showed that the size was available but I was told by customer service that it was not. In order to get a full refund I would have to pay $30 to send the item back. Would not be purchasing from this website again.
2023年11月10日
自発的なレビュー
Urban Revivo からの回答
Dear xiaoxu zou,
Thank you for letting us know, your feedback helps us make improvements as we expand our business.
We have an exchange service now, but we only can change the size and color of the same item. Sometimes there is a delay in the inventory update at the front desk, we will check the inventory, so please trust the Customer Service Team. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding.
We have sent your information to the relevant department, and our colleagues will contact you via email if they require any further information.
If you have any other inquiries, please feel free to contact us via these options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and be happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Leather Boot and Cut Out Lapel Dress…
I have ordered twice from your company due to influencer Jeneenaylor and Boss Lady. They have both wore the Faux Leather Knee Boots and the Cut Out Lapel Dress. I am in love with both pieces and look forward to buying more.
2023年11月10日
自発的なレビュー
Urban Revivo からの回答
Dear Renita Jackson,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Urban Revivo からの回答
Dear Touria,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
My Honest opinion
My Honest opinion? The Best Quality Clothing I Have Ever Bought! Absolutely Stunning material, beautifully made. Great price! I have already referred my sisters. I will definitely be buying again.. can’t wait! Thank you xx
2023年11月8日
自発的なレビュー
I purchased a hat should have it in different sizes
I purchased a hat, and it was so tight. The problem is it’s one size fit all our daughters, a black beret tweed hat.
2023年11月3日
自発的なレビュー
I purchased a skirt worth £80
I purchased a skirt worth £80, but I need to return it. They've provided me with the return address, but I have to pay an additional £29 for postage fees because they want a tracking number. This is quite expensive, so please reconsider your purchase, as the return postage cost is substantial
2023年11月7日
自発的なレビュー
Urban Revivo からの回答
Dear Gong Ashley,
Thank you for contacting us.
We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding.
If you have any other suggestions or comments, please do not hesitate to contact us via these links:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
URBAN REVIVO
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