my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... ãã£ãšèŠã
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Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! Iâm already looking forward to order more! Love this place so much!
For the price, Iâm not sure itâs worth it. The fabric choses are excellent. They use a lot of recycled fibers and cottons. However, I was a bit disappointed when I opened the package and saw so many l... ãã£ãšèŠã
Itâs tricky to order jeans online. I usually order size 27, but motel rock's sizes go 26, 28, and so on. So I followed the size guide which is super helpful. The color is exactly what I hoped for (... ãã£ãšèŠã
3.1
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I never received my package
2026幎6æ26æ¥
us.motelrocks.com ããã®åç
Hi Hannah, I am very sorry to hear that you have not received your order - it looks like our customer service team are awaiting a response so that they can investigate this for you, please make sure to keep in touch with the team so that this can be resolved as soon as possible. I apologise for the inconvenience caused.
Motel x
I returned my jeans to the post officeâŠ
I returned my jeans to the post office and never heard anything back from the exchange itâs been weeks
2026幎6æ9æ¥
us.motelrocks.com ããã®åç
Hi Sydney, I am sorry to hear that you have not yet received your exchange - it looks like you have reached out to the customer service team who have provided you with the information needed. I apologise for any inconvenience caused.
Motel x
Still havent reveived my order
2026幎6æ18æ¥
us.motelrocks.com ããã®åç
Hi Gabrielle, I am sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
you gave me the wrong item
you gave me the wrong item, when Ive tried to fix it you have not given me the right item and have been little help. I want the jeans I paid for.
2026幎6æ22æ¥
us.motelrocks.com ããã®åç
Hi Talia, I am very sorry to hear that you have received the incorrect item and this will be raised with our relevant teams.
I can see that you have reached out to the customer service team who have arranged a free exchange for you and offered to fast track this also - please make sure to reach out to the advisor again if you are having any issues. I apologise for the inconvenience caused.
Motel x
Unhappy Customer!
The product was the wrong size and I couldnât exchange it for the next size up. I had to return it. I chose a store credit for the return but havenât received it and my emails to your company go unanswered. Also, nobody answers the phone- ever!
2026幎6æ18æ¥
us.motelrocks.com ããã®åç
Hey Suzanne, I am sorry to hear that you have had trouble with your return. Please make sure to call during our opening hours to speak with someone from the team - it looks like you have messaged this week so I will make sure that this is looked into for you today. I apologise for the inconvenience caused.
Motel x
best jeans i own
best jeans i own, perfect rise + perfect fit in general, super hard to find jeans that fit right length-wise as a 5â3 girl but the 30â ones are absolutely perfect.
2026幎6æ23æ¥
us.motelrocks.com ããã®åç
Hi Charlotte, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and have found the perfect fit - I hope to see you shopping with us again soon!
Motel x
us.motelrocks.com ããã®åç
Hi Chloe, I am very sorry to hear that you have received a defective item - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hi Diane, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
love this brand
2026幎6æ22æ¥
us.motelrocks.com ããã®åç
Hi Danielle, thank you for leaving a review. I am so pleased to hear that you love the brand and I hope to see you shopping with us again soon!
Motel x
I still havenât gotten my package
I still havenât gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different street name. I sent an email explaining the problem and asked if it could be mailed to the correct address, but I still havenât heard back yet. I would love to hear back if this is possible.
2026幎6æ22æ¥
us.motelrocks.com ããã®åç
Hi Cassidy, we're so sorry to hear about this. We've received your email, and our Customer Service team will get back to you as soon as possible to review your request. We understand how frustrating this situation is and appreciate your patience while we look into the best solution for you. ð
Motel x
I loves the shirt it was perfect for myâŠ
I loves the shirt it was perfect for my concert!
2026幎6æ15æ¥
us.motelrocks.com ããã®åç
Hi Chloe, thank you so much for your lovely review! ð We're so happy to hear you loved your shirt and that it was perfect for your concert. We hope you had an amazing time, and we can't wait to see you shopping with us again soon! âš
Motel x
I got sent the wrong order
I got sent the wrong order, didnât receive the multiple bikinis I ordered instead got someone elseâs package. Got charged $60 in duty fees for a package thatâs not mine. Now no one is helping me find my package or resolve this issue
2026幎6æ15æ¥
us.motelrocks.com ããã®åç
Hi Bryanne, we're so sorry to hear about your experience. We completely understand how frustrating this must be. Our Customer Service team is currently looking into this for you and working to resolve the issue as quickly as possible. Thank you for your patience while we investigate, and we'll be in touch as soon as we have an update. ð
Motel x
Wrong Order
Customer Service and delivery were great, but unfortunately I received the wrong order. Totally understandable. I will get in touch with Customer Service to get it ironed out.
2026幎6æ22æ¥
us.motelrocks.com ããã®åç
Hi Randy, thank you for your understanding and for your kind words about our Customer Service and delivery! ð We're so sorry you received the wrong order. Our team will be more than happy to get this sorted for you as quickly as possible once you get in touch. We really appreciate your patience and hope to have the correct items with you soon! âš
Motel x
Completely wrong order
2026幎6æ22æ¥
us.motelrocks.com ããã®åç
Hi Audrey, I am very sorry to hear that you have received the incorrect order - we will make sure that the customer service team takes a look into this for you as soon as possible. I apologise for the inconvenience caused.
Motel x
Not worth it?
The jeans have a strong vinegar smell as soon as you open them, the quality isnât worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, itâs tight at the thigh area!!
2026幎6æ22æ¥
us.motelrocks.com ããã®åç
Hi Bri, we're sorry to hear you were disappointed with your jeans. We understand how frustrating it is when an item doesn't meet your expectations. The smell you noticed can occasionally occur from the manufacturing or packaging process and should disappear after washing or airing out. We're also sorry the fit wasn't right for your shape. We really appreciate your feedback on both the quality and sizing, and we'll be sure to pass it on to our product team. ð
Motel x
us.motelrocks.com ããã®åç
Hi Janet, thank you so much for your lovely review! ð We're so happy to hear you loved the quality, speedy delivery, and your order. Enjoy your new pieces, and we can't wait to have you shopping with us again soon! âš
Motel x
very wrinkly out the package iâmâŠ
very wrinkly out the package iâm annoyed and the small is slightly big
2026幎6æ22æ¥
us.motelrocks.com ããã®åç
Hi Emily, we're sorry to hear you were disappointed with your order. We appreciate your feedback and will pass your comments about the item arriving wrinkled on to our team. As for the sizing, we're sorry the small wasn't quite the fit you were expecting. If you ever need help finding the best size, our Customer Service team are always happy to help before you place an order.
Motel x
So bummed
So bummed, after I put the skirt on and took off the tag, I noticed a huge rip in the side. The mesh is not able to be sewn together either.
2026幎6æ17æ¥
us.motelrocks.com ããã®åç
Hi Claire, thank you for taking the time to leave your feedback. We're so sorry to hear your skirt arrived with a fault.
We've replied to you via email and asked if you could provide some photos of the damage so we can investigate this further and get it resolved for you as quickly as possible. We look forward to hearing from you soon.
Motel x
I paid for express shipping to have myâŠ
I paid for express shipping to have my package delivered in two days, and it ended up taking over a week for my package to arrive.
2026幎6æ18æ¥
us.motelrocks.com ããã®åç
Hi KC, thank you for your feedback. We're sorry to hear you were disappointed with your delivery experience.
We've looked into your order and can see that it was successfully delivered on 23rd June. We understand how frustrating delivery delays can be, particularly when you've paid for express shipping, and we appreciate you bringing this to our attention.
As a gesture of goodwill, we've refunded your postage costs. We hope this helps, and we sincerely apologise for the inconvenience caused.
Motel x
An item in my shipment was missing evenâŠ
An item in my shipment was missing even tho it says it has been delivered.
2026幎6æ19æ¥
us.motelrocks.com ããã®åç
Hi Monty, thank you for your feedback. We're so sorry to hear an item was missing from your order.
Our Customer Care team is currently in contact with you and is looking into this for you. We'll do everything we can to get this resolved as quickly as possible, and we appreciate your patience while we investigate.
Motel x
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