my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... ãã£ãšèŠã
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Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! Iâm already looking forward to order more! Love this place so much!
For the price, Iâm not sure itâs worth it. The fabric choses are excellent. They use a lot of recycled fibers and cottons. However, I was a bit disappointed when I opened the package and saw so many l... ãã£ãšèŠã
Itâs tricky to order jeans online. I usually order size 27, but motel rock's sizes go 26, 28, and so on. So I followed the size guide which is super helpful. The color is exactly what I hoped for (... ãã£ãšèŠã
3.1
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Hole in the dress
The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching created a noticeable bulge in the fabric when the dress was worn. That's how I discovered the hole.
Since I needed the dress the very next day, I fixed the issue myself and re-sewed the hole as discreetly as possible. However, I am disappointed that a brand-new dress arrived with a hole in it.
2026幎6æ11æ¥
us.motelrocks.com ããã®åç
Hi Florence, thank you for taking the time to leave your feedback.
We're so sorry to hear your dress arrived with a hole. This is certainly not the standard we aim for, and we completely understand your disappointment.
We'll be sure to pass your feedback on to our quality team to help prevent this from happening in the future.
Motel x
Shirt is see through and made veryâŠ
Shirt is see through and made very cheap. Not acceptable for the price range.
2026幎6æ18æ¥
us.motelrocks.com ããã®åç
Hi Ashely, thank you for taking the time to leave your feedback.
We're so sorry to hear you're disappointed with the quality of your shirt. We understand how frustrating this must be, especially when it didn't meet your expectations.
We really appreciate you sharing your experience, and we'll be sure to pass your feedback on. If you haven't already, please get in touch with our Customer Care team, who will be happy to look into this for you.
Motel x
I returned my order two weeks ago andâŠ
I returned my order two weeks ago and it was delivered back a week ago, I still have not received my refund. I contacted customer service and still nothing has been confirmed nor processed.
2026幎6æ10æ¥
us.motelrocks.com ããã®åç
Hello, thank you for your feedback. We're sorry to hear about your experience.
We've looked into this and can see that your refund was processed on 19th June. If the funds still haven't appeared in your account, we'd recommend checking with your payment provider, as processing times can vary.
If you still need any further assistance, please don't hesitate to get back in touch with our Customer Care team.
Motel x
us.motelrocks.com ããã®åç
Hi Maya, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
The quality was terrible :( but theâŠ
The quality was terrible :( but the return service was great
2026幎6æ17æ¥
us.motelrocks.com ããã®åç
Hi Natalie, I am very sorry to hear that you were not happy with your item and your feedback will be passed on to the relevant department - I am glad to hear that you found the returns process easy to complete. I apologise for the inconvenience caused.
Motel x
Overall good experience
Came quickly, enjoyed the product, and was able to return the size I didnât want very easily
2026幎6æ9æ¥
us.motelrocks.com ããã®åç
Hi Saki, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again soon!
Motel x
My daughter falls between sizes
My daughter falls between sizes. You have 26 and 28 but no 27. The 26 are way shorter than 28.
2026幎6æ10æ¥
us.motelrocks.com ããã®åç
Hi Liliana, I am sorry to hear that we do not have the size available for your daughter - your feedback on the sizing will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
delayed delivery in spite of payingâŠ
delayed delivery in spite of paying extra. Ordered the product on the 15th and received it on the 22 late evening.
I am now being told by customer service that is 3-4 business days. I was informed that i would receive the order on the 19th.
Size small is also huge!
Now i am being asked to pay $7 extra to return it.
Very disappointed.
2026幎6æ15æ¥
us.motelrocks.com ããã®åç
Hello, I am sorry to hear that you have not been happy with the delivery service provided - it looks like your order arrived within the shipping time advertised, if this is not the case please make sure to reach out to the customer service team.
Motel x
The quality is really good
The quality is really good. I don't normally reach for velor fabric when it comes to pants. But I saw those and it was something about the leopard trim. And I tried them on and loved them even more. The shipping and delivery was also pretty fast. I'll definitely be ordering from motel again!
2026幎6æ16æ¥
us.motelrocks.com ããã®åç
Hi Keya, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I look forward to seeing you shopping with us again!
Motel x
Super fast and easy delivery
Super fast and easy delivery. Products came as advertised- cute and fairly affordable!
2026幎6æ15æ¥
us.motelrocks.com ããã®åç
Hi Alicia, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
fast shipping and easy to do returns
2026幎6æ9æ¥
us.motelrocks.com ããã®åç
Hi Olivia, thank you for leaving us a review. I am so glad to hear that you have been happy with the delivery and returns service provided and I hope to see you shopping with us again soon!
Motel x
Very comfy and the feel is so soft
Very comfy and the feel is so soft, this is my first pair but definitely won't be my last.
2026幎6æ16æ¥
us.motelrocks.com ããã®åç
Hi Maybel, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I look forward to seeing you shopping with us again!
Motel x
Broken Dress :(
I recieved my order #US1048676 on June 20th and when I opened it I saw that the dress I bought is broken. The right strap is detached at the front of the dress. I have an event coming up and donât have time to return and replace the dress. I sent an email to motel but did not hear anything back! I also attached photos of the broken dress in the email. Thank you!!
2026幎6æ20æ¥
us.motelrocks.com ããã®åç
Hi Reese, I am very sorry to hear that this has happened to your item and we will be raising this with the relevant teams. Please be aware that we advise to allow 24-72hrs for a response from the customer service team, they will work to get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
The skirt didn't work out after all theâŠ
The skirt didn't work out after all the medium was too big and the small was too small but the customer service through the exchange and return process was awesome! very receptive and helpful it was nice for a change to connect with people who care.
2026幎6æ8æ¥
us.motelrocks.com ããã®åç
Hi Chrissy, thank you for leaving a review. I am sorry to hear that you weren't able to find the perfect fit but I am so glad that our customer service team was able to help you out and that you were happy with the service provided - I hope to see you shopping with us again soon!
Motel x
I payed extra for overnight shippingâŠ
I payed extra for overnight shipping and it arrived two days later.
2026幎6æ15æ¥
us.motelrocks.com ããã®åç
Hi Sloan, it looks like your recent order was delivered within the express shipping timeframe - if you have any questions please make sure to reach out to the customer service team who will be happy to take a look into this for you!
Motel x
us.motelrocks.com ããã®åç
Hi Emily, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Timeless Brand
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a part of who I am in dress and I hope they never stop delivering the style that brings me back.
The quality of clothes are good considering how I enjoy tiny breathable shirts.
2026幎6æ8æ¥
us.motelrocks.com ããã®åç
Hi Esther, thank you for leaving a review. I am so happy to hear that our style resonates with you and that you've been a loyal customer for five years! We truly appreciate your kind words about our quality and your continued support. We look forward to continuing to provide styles you love and seeing you shopping again soon!
Motel x
You wonât respond to my emails
2026幎6æ8æ¥
us.motelrocks.com ããã®åç
Hi Alex, I can see that you have emailed our team on Saturday - please note that we advise to allow 24-72hrs for a response from our customer service team, it looks like they have now been in touch with you. If you need urgent assistance please make sure to reach out via live chat or phone call during our opening hours!
Motel x
New favorite
Iâve never heard of this company and I was looking for a specific pair of shorts for my daughter who is extra tall and skinny. Most companies donât carry and xxs so I was presently surprised. The shorts and the top fit immaculately and the quality is great especially for the price. Delivery was also very fast I received my order in 3 days when it initially said 6 so 10/10. Easily my daughterâs new favorite site!
2026幎6æ15æ¥
us.motelrocks.com ããã®åç
Hi Kiwandra, thank you for leaving a review. I am so pleased to hear that you have been happy with your items and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
The items were poor quality
The items were poor quality. Customs were not included the price so had to pay a large fee upon delivery and then to return, they donât give you a return label. You have to pay for it yourself.
2026幎6æ8æ¥
us.motelrocks.com ããã®åç
Hi Simran, I am very sorry to hear that you have not been happy with your order and the delivery service provided - we do state all delivery information including customs arrangements and the returns policy on our website so I apologise if this was not clear and for any inconvenience that this has caused.
Motel x
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