Ben and George carried out the installation work in a very professional way and kept us fully informed of what was happening. Explained everything on completion and they left the house clean and ti... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The installation all went ahead as planned and completed efficiently. The routing of wires is very discrete and the handover well explained. We are very pleased.
企業が回答しました
Jack and John were here to put up solar panels for us. We found them to be very friendly, helpful and hard workers. Really pleased with the work they did and would definitely recommend them
企業が回答しました
I had Jack and Matt complete an installation for us. From end to end they both made sure the customer experience was a great one. From the start and introducing themselves, explaining the... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Specialising in Tesla Batteries, Air Source Heat Pumps, Solar PV and everything renewable. Our moto – we will never try and sell you something unless we know it will work for you (and we have negative feedback to prove it!) Call Use the Sun on 01268 727903 email us at sales@usethesun.co.uk or visit our website www.usethesun.co.uk – we look forward to hearing from you!
連絡先
4.9
優良
177件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Use The Sun からの回答
Was always surprised by this score. Sometimes our systems are more expensive to run or simply won't work. rather than persuade a customer to accept this we explain and walk away. Most times the customers are grateful that we work this way
Anyway technology has come on leaps and bounds since then so if you fancy us taking another run at your house and seeing if the new equipment will work please give us a call
Terrible company to deal witb
Terrible company to deal witb. Their customer services after they've installed a system and you've paid for it is practically non existent. They never return calls. You have to chase them constantly to get anywhere and even have to threaten court action to get anything done. I've had a very bad experience with these people, so would recommend you do not use them.
2018年10月31日
自発的なレビュー
Use The Sun からの回答
You are the same as Joe C above - please see response given there
I approached them through Ideal home…
I approached them through Ideal home show. And they managed to do the initial visit followed by a technical inspection. Its been over 2 weeks and I am chasing them and have had no responses from them. Finally after my 4th call I was told that my pipes are too narrow in the property and its not feasible. I further asked them if i change them how much will it cost and still no replies spoke to the manager as well as admin staff. They told me that i have micro ball pipes while i dont have them I have flexible pipes Pretty disappointed with the unprofessional approach :( . Avoid as much as possible
2018年5月1日
自発的なレビュー
Use The Sun からの回答
Hi Mr Anand. Another company might have tried to sell you a system even though they knew it would never work. For sure you were a very keen customer and a considered a high prospect
Rather than 1 star I would have thought you would give us 5 stars because we refused to pressurise you in to buy an system which would not work
Having said that technology has come on leaps and bounds over the last few years and, with the current voucher scheme, if you would like to reconsider we would love to come out and see you again
The initial impression was good
The initial impression was good, but they consider this sales chat as the firm and final contract. It's impossible to agree on anything before a survey and final plan, but without signing anything they try to rush the installation. They refuse to provide any written information or contract, and insist on meeting up or discussing over the phone to save time instead. I asked 7 times. All I got was a business card which has no name. After cancelling it I finally received 3 pieces of unsigned paperwork. I wonder if anyone would be happy to get into a debt of £15k like this. It probably would've been ok 100 years ago. It's just shocking.
2017年12月23日
自発的なレビュー
Use The Sun からの回答
You were given the full contract at our first meeting, that is what your could have signed.
The sales team are asked to limit their visits to 1 hour, our regulators rules say a maximum of 1 1/2 hours (to avoid pushy sales tactics).
A full survey takes 1/2 a day to complete in the home and another 1/2 day to upload and get the results. Until this is done we cannot agree on anything as we don't know what WE are agreeing too either
Once the survey is done and the grants calculated according to the rules we will then come back, as was explained, with a Variation of Contract which has all the information we were unable to provide you with before we did our work
The contract will not go ahead until the VOC has been signed and the 2 week cooling off period has passed (unless you are in a hurry and sign a waiver). Sometimes the calculations make the installation unviable. But we can't know until the survey is done, Then the VOC does not get signed and we all go our own way
You appear to be upset because we wanted to do our job properly whilst you wanted us to give you information we could not possibly know in advance of our investigations.
Professional Service!
The installation crew was on time, professional, and worked quickly. Lee kept me informed of what was happening during installation, answered my questions, addressed concerns, and showed me how to use the new equipment. Thank you Use The Sun
2017年12月18日
自発的なレビュー
Use The Sun からの回答
Thank you. And we have been improving our systems ever since
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