Uspassportandvisa レビュー 

Uspassportandvisa からの回答

2026年6月16日

We are sorry to learn that you were dissatisfied with your experience.

Our company provides a third-party passport application preparation service intended to help customers complete their application paperwork accurately and efficiently. We understand that some customers may not initially realize they are using a private service rather than a government website, which is why information regarding our role and services is presented throughout the website.

We take any concerns regarding application accuracy seriously. According to our records, our team made efforts to contact you and provide additional information regarding your concerns. Unfortunately, we did not receive a response, which limited our ability to further review the matter or discuss the issues you mentioned.

Our customer support team is always available to assist with corrections or questions that may arise during the application process, and we strive to address such matters as quickly as possible. If you would still like to discuss your experience, we welcome you to contact us directly so that we can review your case in greater detail and provide any clarification needed.

We appreciate your feedback and the opportunity to address your concerns.

Uspassportandvisa からの回答

2026年6月16日

Thank you for sharing your feedback. We regret that your experience did not meet your expectations.

We would like to clarify that our website provides a document preparation service for passport applicants and does not function as a government passport issuance or renewal agency. Our purpose is to assist customers with preparing their application materials, and we strive to communicate the nature of our service throughout the application process.

When you contacted our team, we took the time to review your concerns and provide information regarding the services purchased. Although we believe our service was delivered as described, we made every effort to address your dissatisfaction and ultimately processed a full refund for your order.

Our goal is always to resolve concerns fairly and professionally, and we are pleased that we were able to do so in this case. Since the matter has been fully resolved and the refund issued, we would appreciate your consideration in updating your review to reflect the final outcome.

We value all customer feedback and continuously work to improve the experience for those who choose to use our services.

Uspassportandvisa からの回答

2026年6月19日

Thank you for sharing your feedback. We are glad our customer service team was able to quickly address your concerns and process your refund after learning that you had already completed your application through the official government website.

We would also like to clarify that our company operates as an independent third party document preparation service and is not affiliated with any government agency. This information is disclosed on our website before purchase. Our service is designed to assist customers with completing application forms accurately by providing guided support, document review, and detailed submission instructions throughout the process.

We appreciate your comments and understand the importance of reviewing all available information before selecting a service. Thank you again for giving us the opportunity to assist you, and we are pleased we were able to reach a satisfactory resolution.

Uspassportandvisa からの回答

2026年6月16日

We are sorry to hear that there was confusion regarding your experience.

Our company operates as an independent third-party passport application preparation service and is not affiliated with any government agency. The service we provide is designed to assist customers with completing and reviewing passport application forms, while government passport fees remain separate and are paid directly to the appropriate government authority.

After receiving your concern, our team requested additional information so that we could locate your order and review the details of the transaction. Unfortunately, we did not receive a response to our request, which prevented us from investigating the matter further or providing any additional assistance.

We take all customer concerns seriously and are committed to resolving issues whenever we have the information needed to review a case. If you would still like us to look into your experience, we encourage you to contact our support team with your order number or the email address associated with your purchase. We would be happy to review your account and address any questions regarding the charges you referenced.

We value customer feedback and remain available to assist should you wish to continue the conversation.

Uspassportandvisa からの回答

2026年6月16日

We are sorry to hear that you were dissatisfied with your experience and would like to clarify a few points regarding your review.

After receiving your inquiry, our support team responded and requested additional information so that we could locate your order and investigate your concerns. Unfortunately, we did not receive a reply with the requested details, which prevented us from identifying your account and providing further assistance.

As an independent third-party passport application preparation service, we assist customers with completing and reviewing passport application paperwork. We are not affiliated with any government agency, and our service fees are separate from government passport fees. Information regarding the nature of our services is disclosed throughout the website and ordering process.

We take customer concerns seriously and make every effort to address issues when we have sufficient information to review a case. Without a response to our request for additional details, we were unable to verify the circumstances described in your review or determine what further action could be taken.

If you are still seeking assistance, we invite you to contact us again with your order number or the email address associated with your purchase. We would be happy to review your case and work toward a resolution.

Uspassportandvisa からの回答

2026年6月16日

Thank you for sharing your feedback. We are sorry to hear that your experience led to this impression.

We would like to clarify that we are an independent third-party passport application preparation service and are not affiliated with any government agency. Information about the nature of our service is provided throughout our website. Our role is to assist customers with preparing and reviewing their passport application paperwork; government fees for passport processing are separate and are paid directly to the appropriate government agency.

After reviewing your account, we can confirm that our customer support team made several efforts to assist you and address your concerns. To ensure a satisfactory resolution, we ultimately issued a full refund for your order.

We take customer feedback seriously and are always looking for ways to improve our communication and user experience. Since this matter has been fully resolved, we respectfully ask that you consider updating your review to reflect the outcome and the refund that was provided.

Thank you for your time and feedback.

Uspassportandvisa からの回答

2026年5月27日

Thank you for your kind feedback! We’re glad to hear the process was quick, clear, and helpful for you. Our team works hard to ensure corrections are properly updated and verified so customers can move forward with confidence. We appreciate you taking the time to share your experience and thank you for choosing our service.

Uspassportandvisa からの回答

2026年5月27日

Thank you for sharing your concerns.

Our company provides optional document preparation and application assistance services for customers seeking additional guidance during the filing process. While certain government forms may be publicly available, our fees relate to the support services provided, including step by step guidance and document review.

We were unable to verify an order connected to this review. If you contacted our service, please reach out directly with your order information so we can look into your concerns and provide assistance.

Uspassportandvisa からの回答

2026年5月27日

We take concerns like this seriously and would like the opportunity to review the matter further. Unfortunately, we could not identify a customer account based on the information shared in this review.

For clarity, our website clearly states that we are a private third party assistance service and not an official government agency. Our platform is intended to help customers complete application forms through guided support and document review services.

Please reach out to our customer support team with your name, email address, or order reference so we can investigate and assist directly.

Uspassportandvisa からの回答

2026年5月27日

Thank you for your feedback.

We were unable to locate an order associated with the information provided in this review. Our company is an independent third party document preparation service and is not affiliated with the government. This disclosure is presented on our website prior to checkout.

Our service fee covers guided application assistance, document preparation support, and detailed filing instructions. Government fees are separate and paid directly to the issuing agency.

If you believe there has been an issue with your order, please contact our support team directly with your order details so we can review your concerns further.

Uspassportandvisa からの回答

2026年5月27日

Thank you for sharing your concerns.

At this time, we have not been able to identify a customer account or order associated with the information provided in this review. We would appreciate the opportunity to look into the matter further and assist directly. Please contact our support team with your full name, email address, or order number so we can review your case.

To clarify, our company operates as an independent third-party document preparation service and is not affiliated with any government agency. This information is presented on our website before purchase. Our service is designed to help customers complete application forms accurately by providing guided assistance, document review, and detailed submission instructions. Any government filing fees are separate and paid directly to the appropriate agency.

We take customer feedback seriously and remain committed to addressing verified concerns and providing support whenever possible.

Uspassportandvisa からの回答

2026年5月2日

Hi Robin,

We take claims like this very seriously and have reviewed your case.

Our records show that your concern was addressed directly with our support team and a refund has already been issued to resolve the matter.

For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed throughout the website prior to checkout. Our service provides document preparation, review, and step-by-step submission guidance, while all government fees are paid separately to the issuing agency.

We do not process or issue passports directly, nor do we claim to. Our goal is to assist customers in completing their applications accurately and efficiently.

If you have any remaining questions or need further assistance, our team is available to help.

Uspassportandvisa からの回答

2026年5月2日

Thank you for your feedback.

We were unable to locate an order or customer record based on the information provided in this review. We’d like to assist and review your request, but we’ll need additional details to do so. Please contact our support team directly with your name, email address, or order reference so we can locate your account and help further.

For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed on our website prior to checkout. Our service provides guided document preparation, review, and step-by-step instructions, while government fees are paid separately to the issuing agency.

We’re committed to assisting customers directly and resolving concerns once we’re able to verify the order.

Uspassportandvisa からの回答

2026年5月2日

Thank you for your feedback.

We’ve reviewed your case and can confirm that your concern was addressed directly with our support team, and a refund has since been processed to resolve the matter.

For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed on our website prior to checkout. Our service provides guided document preparation, review, and step-by-step instructions, while government fees are paid separately to the issuing agency.

We understand there may have been confusion, and we worked to resolve your request promptly once you reached out. If you need any further assistance, our team remains available to help.

Uspassportandvisa からの回答

2026年4月24日

Thank you for your feedback.

We want to clarify that at no point did we offer a refund in exchange for changing or removing your review. As stated in our communication, we simply shared: “If you feel that your concerns have been addressed, we would be truly grateful if you could consider updating your review on Trustpilot.” This is a standard request and not a condition tied to any refund.

We take concerns like this very seriously and would welcome the opportunity to review your case directly. Please reach out to our support team so we can address your experience and provide further clarification.

Uspassportandvisa からの回答

2026年4月24日

Thank you for your feedback, Christina.

We’re glad to hear you found the process easy and that our customer service met your expectations. We appreciate you taking the time to share your experience.

Uspassportandvisa からの回答

2026年4月24日

Thank you so much for your kind words, Brian.

We’re truly glad to hear that Jeffrey was able to support you and your husband throughout the process. We understand that it can feel overwhelming at times, and it’s great to know his guidance made things easier for you.

Your appreciation means a lot to our team, and we’re grateful you chose us to assist you. Thank you again for taking the time to share your experience.