uzo レビュー 

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2025年11月14日 に更新

Dear Neil,

thank you so much for your lovely feedback! We’re happy to hear that you liked our website, packaging, and the quality of the dress.

I’m sorry to hear that the size wasn’t the right one this time. No worries, we’ll be happy to help you with the return.
Please just let me know your order number, and I will guide you through the next steps.

Thank you again for your kind words!

Kind regards,
Asha, UZO Team

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2025年11月12日

Dear Naznin Patel,

Thank you for your feedback.

I can confirm that a complaint regarding your undelivered order was opened on November 6th. As I’ve already noticed, the complaint was approved yesterday, and a request has been submitted to our finance department to process the refund for the undelivered item.

According to the seller, the issue occurred due to a carrier error, and the parcel was returned to the seller’s warehouse. We sincerely regret the inconvenience caused by this situation.

However, we would like to kindly note that it was not necessary to leave an additional negative review, as your case was already being actively handled and resolved.

Thank you for your understanding and patience.

Best regards,
Asha – UZO Team

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2025年11月11日

Dear Customer,

Thank you for your feedback.

All information regarding the shipping and delivery times is publicly available on our UZO website, and customers agree to these terms when placing an order. The preparation and delivery times, including the option for express delivery, are clearly stated.

If you have any further questions, we would be happy to assist you.

Thank you for your understanding.

Best regards,
Asha – UZO Team

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2025年11月11日

Dear Faye Gee,

Thank you for your message.

We could not find any orders under the name "Faye Gee" in our system. Could you please provide more information so that we can address the issue properly?

For further assistance, you can also reach out to our customer support at info@uzo.com
where we’ll be happy to help resolve any issues.

We look forward to hearing from you.

Best regards,
Asha – UZO Team

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2025年11月11日

Dzień dobry,

dziękujemy za opinię. Chcielibyśmy prosić o wyjaśnienie powodu negatywnej recenzji, ponieważ nie zawiera ona żadnych szczegółów na temat problemu. Jeśli podzielisz się z nami dodatkowymi informacjami dotyczącymi Twojego zamówienia, będziemy w stanie szybko rozwiązać wszelkie trudności.

Dziękujemy za współpracę i czekamy na Twoją odpowiedź.

Z pozdrowieniami,
Asha – Zespół UZO

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2025年11月10日

Guten Tag,

vielen Dank für Ihre Nachricht.

Auf unserer Website ist transparent angegeben, dass die Lieferzeit ab dem Versanddatum berechnet wird, nicht ab dem Datum der Bestellung. Alle detaillierten Informationen wurden heute bereits durch unseren Kundenservice per E-Mail beantwortet.

Ihre Bestellung wurde innerhalb von 9 Werktagen geliefert, was immer noch im Rahmen der Expresslieferung von 4-11 Werktagen liegt.

Falls Sie weitere Fragen haben, stehen wir Ihnen gerne zur Verfügung.

Mit freundlichen Grüßen,
Asha - UZO Team

uzo からの回答

2025年11月10日

Hello Monika,

We would like to clarify that all information regarding shipping times and delivery periods is clearly and transparently stated on the UZO website. This information was available to you at the time of placing the order, and it is through this process that you agreed to the terms and conditions.

We understand the importance of timely delivery, but the shipping and processing times were followed as outlined, so the delay was not an error on our part.

We apologize for any inconvenience this may have caused.

Best regards,
Asha - UZO Team

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2025年11月10日

Dzień dobry,

Dziękujemy za przesłanie opinii. Pragniemy poinformować, że informacje dotyczące zwrotu towaru są transparentnie przedstawione na stronie internetowej UZO. UZO funkcjonuje jako marketplace, który łączy sprzedawców i klientów. Z tego powodu, w przypadku niektórych produktów, konieczne jest odesłanie towaru bezpośrednio do producenta w Chinach.

Rozumiemy, że koszty wysyłki mogą przewyższać cenę produktu, ale te warunki zostały zaakceptowane przez Pana podczas składania zamówienia. Szczegóły dotyczące tego procesu znajdują się w regulaminie, który został zaakceptowany w momencie składania zamówienia.

Dziękujemy za zrozumienie.

Z poważaniem,
Asha – UZO Team

uzo からの回答

2025年11月10日 に更新

Bonjour Sebastien,

Merci pour votre retour. Nous comprenons votre déception et nous nous excusons pour les désagréments occasionnés. Malheureusement, nous n'avons aucun contrôle direct sur les services de livraison et les délais de transport, car ces services sont fournis par des tiers. Cependant, nous faisons toujours de notre mieux pour collaborer avec les sociétés de transport afin que tout se déroule sans encombre.

Le remboursement devrait être traité dans les plus brefs délais.

Merci pour votre compréhension et patience.

Cordialement,
Asha– UZO Team

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2025年11月10日

Hello,

Thank you for your feedback.

We would like to inform you that the delivery time is calculated from the date the order is shipped, not from when it is created, with which you agreed when placing the order.

Your order was placed on October 13, 2025, shipped on October 21, 2025, and delivered on October 30, 2025. This was all within the time frame for the express shipping option you selected (4-12 business days).

Regarding the damaged box, we have already explained that it is not possible to claim a damaged package. The photos you provided regarding the claim did not show any defects in the product itself.

We apologize for the inconvenience caused, but we hope you understand that everything is in accordance with our terms and conditions.

Best regards,
Asha – UZO Team

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2025年11月10日

Hello,

Thank you for your feedback. Unfortunately, we cannot find any order under the name Al Mon in our system. It is unfair and unproductive to accuse us without providing specific details about your order.

If you have any issues, we recommend contacting our customer support team directly, as they are ready to assist you and resolve any concerns you may have.

We ask that customers provide the necessary information so we can assist them effectively.

Best regards,
Asha – UZO Team

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2025年11月6日

Bonjour Leonie,

Merci pour votre message. Nous aimerions clarifier le fonctionnement de nos délais de livraison, car il semble y avoir eu un malentendu concernant le calendrier de livraison.

Votre commande a été passée le 6 octobre 2025 et expédiée le 15 octobre 2025. Le délai de livraison commence à partir de l'expédition de la commande, et non à partir de la date de la commande. Par conséquent, si le colis a été expédié le 15 octobre, le délai de livraison commence à partir de cette date.

Vous avez choisi la livraison gratuite, qui prend généralement 8–13 jours ouvrés. Votre colis a été livré le 6 novembre, ce qui est quelques jours après la date estimée de livraison (le 4 novembre), mais toujours dans le cadre du délai standard pour cette livraison. Il est possible qu'il y ait eu un retard de la part du transporteur, ce qui a pu affecter le temps de livraison.

Nous nous excusons pour ce retard, mais nous espérons que le produit correspond à vos attentes, comme indiqué sur le site.

Si vous avez d'autres questions, n'hésitez pas à nous contacter.

Cordialement,
Asha – équipe UZO

uzo からの回答

2025年12月4日 に更新

Hello Elena,

Thank you for providing the additional information. After reviewing the details, I discovered that your order was unfortunately not dispatched by the seller. As soon as this was identified, a refund was processed for you.

We deeply regret this situation and understand how frustrating it must be for you. However, please note that sometimes these issues are beyond our control as they depend on the seller's actions.

We sincerely apologize for the inconvenience and assure you we are doing everything we can to assist you in resolving this matter.

Kind regards,
Asha – UZO Team

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2025年11月6日 に更新

Hei Aleksander,

Takk for meldingen din. Jeg vil forsikre deg om at dette absolutt ikke er et svindel. Vi jobber alltid for å levere best mulig service og sikre at alle bestillinger blir håndtert korrekt.

Jeg kan imidlertid ikke finne noen bestilling under navnet "Aleksander S" i systemet vårt, og derfor kan jeg ikke svare direkte på problemet ditt. Hvis du ikke har mottatt riktig produkt eller hvis det er noe galt med bestillingen din, oppfordrer jeg deg til å kontakte kundeservicen vår, som vil hjelpe deg med å løse situasjonen.

Alternativt kan du dele bestillingsnummeret ditt, slik at vi kan finne bestillingen din og gi deg nøyaktig informasjon.

Takk for forståelsen, og vi ser frem til å få løst saken din.

Vennlig hilsen,
Asha – UZO Team

uzo からの回答

2025年11月6日

Hej,

Tak for din besked. Desværre kan vi ikke finde nogen ordre under navnet "Rie t" i vores system, så jeg kan ikke give dig et konkret svar på dit problem.

Hvis du kan dele dit ordrenummer, vil vi gerne kontrollere alle detaljer og give dig præcise oplysninger om din pakke.

Vi vil også gerne præcisere, hvordan vores leveringstider fungerer, da det ser ud til at være en misforståelse vedrørende leveringstidsrammen.

Din ordre blev afgivet den 10. oktober. Ifølge vores betingelser har sælgeren op til 14 kalenderdage til at sende ordren, hvilket betyder, at den senest burde være sendt den 24. oktober. Når ordren er sendt, begynder leveringstiden at tælle, og for ekspresforsendelse er den estimerede leveringstid 4-11 arbejdsdage. Det betyder, at den seneste leveringsdato burde være den 7. november.

Hvis din ordre blev sendt i overensstemmelse med disse tidsrammer, er levering til den 7. november stadig inden for den normale leveringstid for ekspresforsendelse.

Vi beklager enhver forvirring, men vi forsøger altid at være gennemsigtige omkring leveringstider. Alle relevante oplysninger om levering er tydeligt angivet på produktets side og under checkout-processen.

Hvis der er noget galt med din ordre, eller hvis du har andre spørgsmål, bedes du kontakte vores kundesupport, så vi kan hjælpe dig med at løse situationen.

Med venlig hilsen,
Asha – UZO Team

uzo からの回答

2025年11月6日

Hi Sally,

Thank you for your message. I completely understand how frustrating it can be to wait for a delivery.

However, I’d like to clarify that all the information regarding shipping times and delivery estimates was clearly provided on the UZO website. When placing your order on October 21st, you selected free shipping, which typically takes 8–13 business days from the date of dispatch. The seller also has up to 14 days to dispatch the order, which was shipped on October 31st. According to the latest update, the package is still on its way and currently in transit.

I believe that, given the clear terms and timelines provided, the negative review is somewhat unjustified. All the conditions were stated, and by placing the order, you agreed to them.

I hope this explanation helps, and that the situation will be resolved soon. Thank you for your understanding and patience!

Asha – UZO Team

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2025年11月5日

Buongiorno,

la ringraziamo tantissimo per il suo gentile feedback!
Siamo felici che il pacco sia arrivato in ottime condizioni e che sia rimasta soddisfatta della nostra comunicazione e assistenza.

La sua soddisfazione è la nostra più grande ricompensa.

Con i migliori saluti,
Asha – team uZO

uzo からの回答

2025年11月5日 に更新

Hej Kenneth,

jeg er ked af at høre, at din ordre endnu ikke er ankommet – jeg forstår godt, at det kan være frustrerende, især når du har betalt for ekspreslevering.

Jeg vil bede dig om først at kontakte vores kundeservice på info@uzo.com, hvor mine kollegaer kan give dig alle de nødvendige oplysninger om din ordre.

Jeg vil også gerne forsikre dig om, at alt indtil videre ser ud til at være i orden i forhold til ekspreslevering.
I de fleste tilfælde sender sælgerne varen inden for 24 timer efter betalingen, men de har ret til at sende ordren senest inden for 14 kalenderdage fra betalingsdatoen.
Hvis sælgeren ikke sender ordren inden for denne frist, bliver ordren automatisk annulleret, og beløbet refunderes inden for 14 kalenderdage.

Ved ekspreslevering er den gennemsnitlige leveringstid 4–11 hverdage fra forsendelsesdatoen (ikke fra betalingsdatoen). Den præcise leveringstid afhænger af leveringsadressen og transportørernes kapacitet. I særlige tilfælde kan leveringstiden blive forlænget en smule.

Alle oplysninger om forsendelse og levering kan findes her:
🔗 https://uzo.com/da/legal-informations/shipping-policy

For at vi bedre kan hjælpe dig, bedes du venligst oplyse dine ordreoplysninger (f.eks. ordrenummer eller e-mail brugt ved købet), da jeg desværre ikke kan finde en specifik ordre under navnet Kenneth.

Tak for din forståelse og samarbejde.

Med venlig hilsen,
Asha – UZO-teamet

uzo からの回答

2025年11月4日

Hello Alison,
We are very sorry about the situation. Unfortunately, under the name Alison we cannot locate a specific order to verify the issue. Therefore, we kindly ask you to provide additional information, such as the order number or the email used for the purchase.
If you received a damaged product, we strongly recommend contacting our customer support and exercising your right to file a complaint.
Please note that UZO operates as a marketplace – a platform where sellers list their products and independently set prices and return/refund policies. As UZO, we do not have the ability to change their internal procedures or influence how orders are processed.

Thank you for your understanding and cooperation.

Best regards,
Asha – on behalf of the UZO Team

uzo からの回答

2025年11月4日

Dzień dobry,

dziękujemy za podzielenie się opinią. Bardzo nam przykro z powodu zaistniałej sytuacji i rozumiemy Państwa rozczarowanie. Pragniemy podkreślić, że UZO to platforma typu marketplace – sprzedawcy samodzielnie wystawiają swoje produkty i ustalają ceny oraz zasady zwrotów i refundacji. Nie mamy możliwości ingerować w ich wewnętrzne procedury ani zmieniać sposobu realizacji zamówień.

Żałujemy, że zamówienie nie spełniło Państwa oczekiwań, ale mamy nadzieję, że mimo wszystko dadzą nam Państwo szansę w przyszłości i że nasze usługi pokażą niezawodność i jakość, jakiej można oczekiwać.

Z poważaniem,
Asha Zespół UZO