VADO レビュー 227

I had excellent support from the help desk and a very speedy response when I wrote in. It turned out that my products were under warranty and replacement parts arrived within 48 hours. Hard to imagine how it could have been better.

I was dealing with Lucy who was very helpful and responded quickly to my queries.

Lucy in Product Support was very prompt and knowledgable in understanding my issue and providing a fast solution. Great compny and team!

Made contact with Ross in Customer Support who couldn't do enough to help me with an issue I had with our shower. He was very knowledgeable and pointed me in the right direction for parts .
Would certainly recommend Vado for a great product and Customer Service

from start to finish no problem

really helpfull

I contacted vado twice regarding a customer of mine having issues with a concealed vado shower.
Holly in product support was amazing and very knowledgeable.
Best customer service I have dealt with for a long while

Had a problem with my bathroom sink not holding water. Tried plumbers merchants, internet etc. Found a contact number for vado and boy were the knowledgeable and helpful, especially Ricky. Problem resolved and I am very very happy. What a great company to deal with.

We have used VADO for new supples and replacements and have always been happy with their supplies - but this time their customer service deserves a call out!! We were looking for a replacement cartridge for a bathroom tap we inherited 8 years ago (now 16 years old!) ANDREW was very helpful and managed to locate the correct item. Because it took a while to sort out he very kindly sent it FOC arriving two days later! Now we have a tap working serviceably again. Well done VADO.

Unfortunately the flow aerators that were delivered didn’t fit my mixer tap. The correct flow aerators were quickly identified by Jess and dispatched the same day I telephoned. Less than 24 hours later the correct part was delivered. How’s that for service.
Many thanks to Jess.

Excellent help and prompt reply to my shower valve replacement cartridge (thanks Adam)

Absolutely brilliant service as always, I highly recommend!

Fabulous after sales team!

No quibble, and even explained to a total novice how to isolate water supply and change shower arm…… brilliant team, can’t praise enough

Special thanks to Adam 👍👍👍👍

Lucy from customer services was excellent and extremely helpful. She promptly sent us the replacement part and followed up to make sure it's sorted out asap. Would highly recommend Vado for their professional help.

Lucy from product support was very helpful with my order of spare parts, which arrived the following day. Highly recommended.

I've dealt with many many companies for years, and Lucy in aftersales is one of the best aftersales staff I've ever worked near.

Shes efficient, fair and helpful.

Vado’s technical department is absolutely first class. I got through by phone straight away with having to go through a complex selection process. I was greeted byAndrew who could not have been more helpful . He went above and beyond to make sure I knew the exact part number for my small replacement part. On finding out that all stockists were out of stock he offered to send it direct to me. Whilst it wasn’t an expensive product I just couldn’t get hold of it. Andrew solved my problem and it was delivered the next morning! I will definitely use them again

Wow now that’s customer support! I approached Vado regarding what I thought was too small an issue for them yet the support and response time I received was unbelievable in this day and age! Must mention Lucy in after sales as she was wonderful

Absolutely first class service from Vado and Adam specifically. Thank you so much! Highly recommended.

I recently contacted Vado to discuss a fault with my shower. The shower had been fitted as part of a new build in 2021 and had ceased working. I spoke with Shaun a Vado engineer. His knowledge, expertise and most importantly his customer service was exemplary. Having confirmed the product was still within its warranty he was able to diagnose the issue from the digital fault code and once I was able to provide specific details of the product and new build background information he supplied a new CPU part to replace the faulty one. Absolutely first class service. Thank you Shaun.

I contacted the team regarding a fault with my taps under a new build warranty, and Holly responded immediately. She quickly identified the parts required, provided helpful fitting information, and arranged for them to be dispatched straight away. I received the parts the very next day!
Amazing service from start to finish - Holly was fantastic to deal with. I would highly recommend.