Valentinalondon レビュー 25

Please please do not use this company.

Terrible quality dresses, awful and unwearable. They will send you dresses and not allow you to return them.

They are breaking the law by not allowing returns. They are using a chat bot and the same email sent saying the same thing.

They even asked me to make a video of the dresses on me so that they could decide if it’s appropriate for them to be returned! I have never dealt with such a company.

I have emailed 7-8 times and getting nowhere.

So sad companies like this exist.

I will be reporting them to trading standards.

Please do not fall victim to these charlotons.

They do not accept returns and do not acknowledge complaints or support or acknowledgement any of your statutory rights. If the garment doesn't fit, tough.

If I could give this company 0 stars, I would. I tried to return an item because it was too small and the quality was poor. Instead of processing the return, I was first asked to provide photos and videos of myself wearing the dress, which felt inappropriate for a straightforward return request.
I was then informed that returning the item would cost between £20 and £30. Rather than offering a reasonable solution, the company offered me a 10% refund, followed by a 15% refund, if I kept the item. Given the poor quality and incorrect sizing, I found this unacceptable.
Overall, the customer service and returns process have been AWFUL. DO NOT BUY from this company

The quality of the dress we received was terrible. I wouldn’t pay £5 for it let alone £80, which is what it cost.
They have offered a 10% refund which is outrageous and goes against legislation for returns.
Please do not buy anything from this company,

Absolutely dreadful service. Dress ordered. When arrived the quality of the dress was appalling - black stripe marks engrained into the material at the back of the dress. Fitting was equally poor. When trying to return the dress I have been informed that the most they will give me is a 10% refund as the shipping costs to return would be £20 to £30. The dress cost £39.95. So they are willing to offer £4 refund. Please do not buy from this retailer. It is appalling and you will lose money buying shoddy products which you cannot return.