Value Checkers レビュー 133

It was good experience all over. Since dispatch of my mobile for inspection till getting new mobile the process was smooth and quick
. Thank you

Excellent service, very prompt with collecting my item and communicating throughout. Quick turnaround between collection and delivery. Very easy to work with.

Very impressed with the service. Was speedy. Kept informed at all times by text during the process. Thank you
Outcome was what I had hoped. Will have a very happy daughter.

Very helpful and quick response

Good experience- i damaged my laptop- which was replaced after assessment as unrepairable.
Good communication ,thankyou

Great interaction and transaction with this company very friendly and professional . Thank you ☺️

My experience with Value Checkers has been fantastic. Very fast to assess the item, and communicating with them has been easy and stress free. They have kept me updated during each stage and have now arranged to send a replacement item out as mine unfortunately couldn’t be fixed. I would definitely recommend them, thank you for all your help!

Very quick turnaround. Very communicative.

Great communication, always emailing and messaging at each step of the process. Worked efficiently and got the claim processed quickly

Have spent the entire summer waiting foe them to send me a functioning replacement laptop. AARAN keeps assuring me that the device sent is repaired and working but it is not. Got send a laptop that was apparently new but was clearly refurbished, and is not software compatible.

Valuecheckers were amazing helpful and professional definately use them again...thank you

Great company, awesome communication. Very quick and efficient.

Excellent work

The staff at Value Checkers kept updating me about the progress made. They were very helpful when I struggled to remove my Apple laptop from Icloud. They gave me the information to carry out the work step by step. Very patient and professional team. I got my Apple Laptop in Excellent condition. Great customer care. Thank you 😊

Amazing service can’t rate enough

Very simple process, they kept me informed every step of the way, would 100% recommend

After being pressured into a contract, I paid the excess insurance fee only to be handed a refurbished laptop that was faulty from day one — the keyboard did not work. I reported this immediately. Unfortunately, due to being in and out of hospital, I couldn’t chase them right away.

Instead of fixing their mistake, Value Checkers simply assumed the issue was solved, stopped replying to my messages, and left me without a laptop for over three months. Now, months later, they are demanding I submit a new claim and pay yet another excess fee — even though the fault was theirs from the start.

Legally, under the Consumer Rights Act 2015, if a product is faulty at the time of delivery (as this was), I am entitled to a repair or replacement at no extra cost. Asking me to pay again for their own mistake is not just unethical — it’s unlawful. The fact that I was in hospital does not remove their responsibility to provide a working product.

So here’s what actually happened:

I paid my monthly fees.

I paid the excess fee.

I reported the fault immediately.

I was left without a working laptop for over three months.

And now they are trying to charge me again for the device they delivered broken.

This is predatory behavior, especially towards customers in vulnerable circumstances. The Ombudsman and Trading Standards should investigate this company for breaching consumer rights.

Never again. Stay far away from Value Checkers and their shady partners.

From start to finish. A very easy and quick service

In contact responding to messages polite and positive.
Awaiting replacement iPhone which is due in a few days.
Excellent friendly service.

Really great experience from the beginning to the end. They were in contact all the way through. I couldn't have imagined a better customer service experience.