Vape 360 Uk レビュー 

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We always aim to resolve any issues as quickly as possible, and we apologise if the process felt slow or frustrating.

After reviewing the case, we did arrange a return and replacement for the items you reported as incorrect/damaged. The delay occurred while we waited for the items to be returned so we could process the exchange correctly. We apologise for any communication gaps during this period — that is never our intention.

Regarding the replacement being sent to the wrong address, we used the delivery information provided on the order. We’re sorry for any inconvenience this caused and would be more than happy to look further into this if you can email us at contact@vape360.co.uk
.

We genuinely care about our customers and are always here to help put things right wherever possible.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for your great feedback! We're really glad to hear that your orders reach you quickly, even in a coastal area where delivery can sometimes take longer. It’s lovely to know you find us reliable, fairly priced, and easy to contact when needed. We truly appreciate your recommendation.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for your lovely feedback! We're really glad to hear you're happy with the product, our service, and the points system. It's also great to know your delivery arrived quickly.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for your amazing feedback! We're really grateful that you've been with us for over a year and that we've become your go-to for all your vape needs. It’s great to hear you enjoy the loyalty rewards and find both our website and customer service easy and reliable — even from the other side of the country.

We truly appreciate your support.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

We're really sorry to hear you haven’t received your order yet. Please email us your order number at contact@vape360.co.uk
so we can urgently investigate the Royal Mail tracking and get this resolved for you. We aim to respond as quickly as possible, and we apologise for any delay you may have experienced.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for sharing your honest feedback — we truly appreciate you taking the time to explain your experience.

Regarding the Elfa pods, we’re glad to hear you were happy with the pricing and quality. About the packaging, we understand your concern. Some items come in rigid manufacturer boxes, which unfortunately cannot be flattened for letterbox delivery without risking damage, but we will pass your suggestion to our dispatch team for review.

We’re sorry to hear about your first order experience. When an incorrect device is sent back to us, we do follow the standard return process so we can exchange it correctly. We apologise if the communication at that time felt rushed — that certainly isn’t the level of service we aim to provide. You should never feel brushed off as a customer, and we’re sorry if that was the impression given.

As for the £2.99 “Insurance & Protection” fee, this is optional and covers loss or damage during transit. It isn’t compulsory postage — delivery remains free — but we will review the wording to ensure it’s clearer.

We appreciate your past orders with us and are genuinely sorry to hear you feel disappointed. If you would like us to take another look into any part of your previous experience, please feel free to email us at contact@vape360.co.uk
and we'll be happy to help.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for your kind feedback! We're really glad to hear you’re happy with our product range and prices, and that the whole process from ordering to delivery was simple for you.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for taking the time to leave your feedback. We’re very sorry to hear about the delay and the frustration it caused. Your order was dispatched on time with Royal Mail 48 Tracked, but unfortunately, delivery can sometimes take longer than expected, especially during busy periods. We understand this isn’t ideal, and we apologise for the inconvenience.

Regarding communication, we always aim to provide helpful and timely updates. If our responses felt repetitive or unhelpful, we sincerely apologise — that is never our intention. We only want to make sure you have accurate tracking information and clarity about where the delay is occurring.

If you still need assistance with your order or would like us to investigate further, please email us at contact@vape360.co.uk
and we’ll be more than happy to help.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for your kind feedback! We're glad to hear you're happy with our company and service.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for your feedback. We understand your concern regarding the protection fee. Royal Mail generally handles parcels securely; however, the Insurance & Protection option is there to cover situations where a parcel is lost, damaged, stolen after delivery, or handed to the wrong person.

All insured orders are also sent using signature delivery, which adds an extra level of security and helps protect both the customer and the order.

The protection is completely optional, and you can remove it at checkout if you prefer.

If you have any further questions, please feel free to contact us at contact@vape360.co.uk
.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for your kind feedback! We're really glad to hear you found our service professional and smooth.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for your great feedback, John. We're really glad to hear your repeat order arrived safely and that the Royal Mail issue was quickly resolved over the phone. We truly appreciate your continued support and your recommendation.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年12月10日

Hi Dear Customer, I hope you're doing well.

Thank you for your lovely feedback! We're really glad to hear you're happy with your orders and our fast postage. Your recommendation is truly appreciated.

Regards,
Team Vape 360

Vape 360 Uk からの回答

2025年7月11日 に更新

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Vape 360 Uk からの回答

2025年7月11日

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Vape 360 Uk からの回答

2025年7月11日

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Vape 360 Uk からの回答

2025年7月11日

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Vape 360 Uk からの回答

2025年7月11日

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Vape 360 Uk からの回答

2025年7月11日

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Vape 360 Uk からの回答

2025年7月11日

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360