Vaultmanual レビュー 41

Vaultmanual からの回答

2026年4月7日

Hello Zeljka,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your concern regarding the charges.

We would like to clarify that the €0.50 payment corresponds to a trial period, designed to allow users to request and receive a manual before any further commitment. As indicated during the registration process, this trial automatically converts into a subscription unless cancelled within the trial period. We understand that this may not have been immediately clear, and we sincerely apologise for any frustration caused.

Please rest assured that your case is important to us. Our support team can review your situation, check your subscription, and assist with any refund or cancellation requests promptly:
📧 contact@vaultmanual.com

📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)

We aim to resolve this matter quickly and transparently, and we would greatly appreciate the opportunity to regain your trust.

Kind regards,
The Vaultmanual Team

Vaultmanual からの回答

2026年4月7日

Hello Marion,

Thank you for your message. We’re sorry to hear about the confusion you experienced and understand how frustrating this situation must feel.

We would like to clarify that the €0.50 payment corresponds to a trial period, which allows users to request a manual and access our service before any further commitment. As indicated during the checkout process, this trial automatically converts into a monthly subscription unless it is cancelled within the trial period.

We understand that this may not have been clear to you, and we sincerely apologize for any misunderstanding.

Regarding your request, even if a specific manual is not immediately available for download, our service may deliver it by email once sourced. That said, your situation absolutely deserves a proper review.

Please contact our support team as soon as possible so we can:

Check your request for the Bosch oven manual
Verify your subscription status
Assist you with cancellation
Provide an appropriate solution

You can reach us here:
📧 contact@vaultmanual.com

📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)

Our team is here to help and will make sure your case is handled quickly and clearly. We would also really appreciate the opportunity to resolve this for you and, if everything is settled, for you to consider updating your review.

Kind regards,
The Vaultmanual Team

Vaultmanual からの回答

2026年4月7日

Hello Ines,

Thank you for your message. We are very sorry to hear about your experience and understand your concern regarding the charges.

We would like to clarify that our service includes a trial offer at €0.50, which gives access to the platform and its features. As indicated during the registration process, this trial automatically converts into a subscription unless it is cancelled within the trial period. This information is displayed before validation to ensure full transparency.

That being said, we completely understand that this may have been unclear or overlooked, and we sincerely apologize for any frustration caused.

Please rest assured that your request is taken very seriously. We kindly invite you to contact our support team so we can review your situation in detail and find a suitable resolution as quickly as possible:
📧 contact@vaultmanual.com

📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)

Our team is committed to assisting you and ensuring your case is handled properly. We would also appreciate the opportunity to resolve this matter and restore your confidence in our service.

Kind regards,
The Vaultmanual Team

Vaultmanual からの回答

2026年4月7日

Hello Stephen,

Thank you for taking the time to share your detailed feedback.

We’re truly sorry for the confusion and frustration you experienced. We completely understand how important it is to receive clear and timely information, especially when a manual is needed urgently.

As part of our service, the €0.5 fee corresponds to a trial period, allowing users to request and receive a document before any further commitment. In your case, the manual was indeed delivered by email, which is one of our standard delivery methods depending on the document’s availability and format. That said, we sincerely acknowledge that the lack of clarity regarding the delivery process and timing may have caused understandable confusion.

We are continuously working on improving our website to make all steps — including delivery methods — clearer and more transparent for our users.

We also regret that this situation impacted your decision regarding your device, which is certainly not the experience we aim to provide.

If you would like us to review your case further or assist you in any way, please don’t hesitate to contact our support team:
📧 contact@vaultmanual.com

📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)

We’re glad that you ultimately received the requested manual, and we would greatly appreciate it if you would consider updating your review to reflect the final resolution.

Kind regards,
The Vaultmanual Team

Vaultmanual からの回答

2026年4月7日 に更新

Hallo,

Es tut uns sehr leid zu hören, dass Sie diese Erfahrung gemacht haben, und wir verstehen Ihre Sorge vollkommen.

Der Dienst secondmanual.com bietet verschiedene kostenpflichtige Services an, und einige Optionen beinhalten eine Probephase, die in ein Abonnement umgewandelt wird, wenn sie nicht innerhalb der angegebenen Frist gekündigt wird. Alle Preise und Abonnementdetails werden beim Checkout und in der Bestätigungsemail angezeigt.

Wir möchten Ihnen helfen, diese Situation schnell zu klären. Bitte wenden Sie sich direkt an unseren Kundenservice, damit wir:

Ihr Konto überprüfen

Ein eventuell aktives Abonnement sofort kündigen

Gegebenenfalls eine Rückerstattung veranlassen

📧 contact@vaultmanual.com

📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)

Unser Ziel ist es, das Problem transparent und schnell zu lösen und sicherzustellen, dass keine weiteren ungewollten Abbuchungen erfolgen.

Vaultmanual からの回答

2026年2月16日

Buongiorno,

Ci dispiace molto leggere della situazione e comprendiamo pienamente la sua frustrazione.

Il servizio vaultmanual.com prevede l’accesso a manuali per veicoli, e alcune opzioni possono includere un periodo di prova che si trasforma in abbonamento se non annullato. Tutti i dettagli su prezzi e abbonamenti sono indicati durante la procedura di checkout e nell’email di conferma.

Tuttavia, comprendiamo perfettamente la sua segnalazione e desideriamo aiutarla a risolvere la questione rapidamente. La invitiamo a contattare direttamente il nostro servizio clienti affinché possiamo:

Verificare il suo account

Cancellare immediatamente qualsiasi abbonamento non voluto

Procedere al rimborso degli importi eventualmente addebitati (€59,80)

📧 contact@vaultmanual.com

📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)

Il nostro obiettivo è risolvere la situazione in maniera trasparente e rapida, assicurando che non vengano effettuati ulteriori addebiti.

Vaultmanual からの回答

2026年2月16日

Hello,

We’re very sorry to hear about your experience and completely understand your frustration.

The service vaultmanual.com provides access to vehicle manuals, and some options include a trial period that may convert into a subscription if not cancelled. All pricing and subscription details are displayed during checkout and in the confirmation email. We understand that this can sometimes be overlooked or misunderstood, and we want to help resolve any confusion.

Please contact our support team directly so they can review your account, ensure the correct manual is delivered in the desired language, cancel any unwanted subscriptions, and assist with a refund if applicable:

📧 contact@vaultmanual.com

📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)

Our goal is to address your concerns transparently and promptly, ensuring you receive the correct service and that no further charges occur.

Vaultmanual からの回答

2025年12月22日

Hola,

Lamentamos mucho que hayas tenido esta experiencia y agradecemos tu comentario.

Nuestro servicio incluye una prueba inicial, que permite a los usuarios evaluar la plataforma antes de cualquier suscripción o compromiso a largo plazo. Los detalles sobre la suscripción, su coste de 29,90 € y el proceso de cancelación se proporcionan durante el pedido y en el correo de confirmación. Lamentamos si esta información no fue clara o pasó desapercibida.

Nuestro equipo está disponible para revisar tu situación y ayudarte con cualquier incidencia relacionada con tu cuenta o suscripción:
📧 contact@vaultmanual.com

📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)

Tu opinión es valiosa y nos ayuda a mejorar la claridad y la transparencia de nuestro servicio.

Vaultmanual からの回答

2025年12月15日

Hello,

We’re sorry to hear about your experience and understand your frustration. We would like to clarify how our service works to ensure transparency.

Our platform provides access to manuals through a trial period, which allows users to test the service before any subscription commitment. The subscription terms, including pricing and renewal, are clearly displayed during the process to allow informed decisions. The initial manual delivery is intended to let users confirm the content before subscribing.

We regret if this was not sufficiently clear at the time of your use and appreciate your feedback, which helps us improve the visibility of subscription details.

If you would like us to review your account or clarify any charges, our support team is available to assist:
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@vaultmanual.com

We remain at your disposal to resolve any concerns and ensure a transparent experience for all users.

Vaultmanual からの回答

2025年11月17日

Hello,
We’re very sorry to hear about your experience and fully understand your concern regarding unexpected charges. Our service includes a 48-hour trial period, allowing users to try the platform before committing to a subscription. The subscription only begins if the trial is not cancelled within that time, but we recognise that this can sometimes be missed or misunderstood.

We’d like to review your account personally to verify the charges and ensure your cancellation request has been properly processed. Our goal is to make this right and provide a clear resolution.

Please contact our support team directly so we can assist you:

📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@vaultmanual.com

We appreciate your feedback and are committed to resolving this matter promptly.

Vaultmanual からの回答

2025年9月26日

Hello,

Thank you for sharing your feedback — we truly understand how frustrating unexpected charges can feel. Our service includes a trial period that allows you to test the platform before any monthly subscription begins, and this information is available at checkout and in the confirmation email.

We’d love to help resolve this for you right away. Please email us at contact@vaultmanual.com
or call +44 20 3318 0005 (Monday to Saturday, 8 a.m. – 8 p.m.), so we can review your case, cancel the subscription if you wish, and check your eligibility for a refund.

Your satisfaction is important to us, and we’re here to make things right.

Best regards,
The VaultManual Team

Vaultmanual からの回答

2025年9月1日

Hello,

Thank you for your feedback, and we’re genuinely sorry to read about your experience.
We’d like to clarify that our service includes a 3-day trial period at €0.49, after which a monthly subscription of €29.90 is activated — unless cancelled during the trial. This information is clearly stated during the sign-up process.

Regarding your refund request: if the payment was still pending, we understand your frustration. Please note that refunds are not always possible once the transaction is authorized, even if it hasn’t yet fully cleared, depending on the payment processor.

About the phone numbers: our UK contact number (+44 2 033 180 005) is valid and active. The additional number (+335) may appear depending on the email routing system or regional support coverage, but we confirm both are official and secure.

We assure you that we are not a scam — and we’re committed to helping each customer as best as we can.
👉 If you haven’t yet spoken with one of our agents, please contact us at contact@vaultmanual.com
or call us at +44 2 033 180 005, available Monday to Saturday, 8am to 8pm.

We would appreciate the opportunity to review your case again.

Kind regards,
The VaultManual Team

Vaultmanual からの回答

2025年8月25日

Hola,
Lamentamos sinceramente la situación que describe y entendemos su frustración.

Nuestro servicio incluye una fase de prueba de varios días a un coste simbólico (0,50 €), detallado durante el proceso de pago. Si no se cancela antes del final de este periodo, la suscripción mensual de 29,90 € se activa automáticamente, conforme a las condiciones aceptadas al registrarse.

Dicho esto, si usted ya ha solicitado la cancelación desde el 28 de julio y ha enviado varios correos sin respuesta satisfactoria, le pedimos disculpas. Este no es el nivel de atención que queremos ofrecer.

Le invitamos a reenviar su solicitud a 📩 contact@vaultmanual.com
indicando el correo utilizado en el registro, para que podamos revisar su caso de forma prioritaria y justa.

Agradecemos su paciencia y su mensaje, que nos ayuda a seguir mejorando.

Atentamente,
El equipo de Vaultmanual

Vaultmanual からの回答

2025年8月25日

Bonjour Sean,
Merci d’avoir pris le temps de partager votre expérience avec Vaultmanual.

Nous sommes ravis d’apprendre que vous avez bien reçu le manuel souhaité en format PDF, malgré une première impression mitigée lors de la navigation. Nous prenons note de votre remarque concernant les catégories, et travaillons constamment à améliorer la clarté et la précision de notre plateforme.

Concernant le tarif, celui-ci reflète le travail de recherche et de digitalisation, mais nous comprenons vos réserves. Votre retour nous aide à continuer d’évoluer dans la bonne direction.

Merci encore pour votre honnêteté et votre confiance.
L’équipe Vaultmanual

Vaultmanual からの回答

2025年8月20日

We’re truly sorry to read your message and regret that your experience has led to such frustration.

To clarify: our service includes a 72-hour free trial before any subscription fee is charged. This is clearly stated during the signup process to ensure full transparency. The reminder email is automatically sent before the trial ends, giving every user a fair chance to cancel if they choose.

We understand that emails can sometimes be missed, which is why we encourage all users to review the terms at the time of registration. Nevertheless, our support team is always here to help, and we always investigate refund requests on a case-by-case basis.

If you’d be open to resolving this with us directly, please contact us at contact@vaultmanual.com
or call us at +44 2 033 180 005. We would like the opportunity to review your situation personally.

Sincerely,
The VaultManual Team

Vaultmanual からの回答

2025年8月20日

Hola,

Lamentamos sinceramente lo ocurrido y entendemos completamente su malestar. Al realizar la compra inicial por 0,50 €, se activó una prueba gratuita sin compromiso, claramente indicada antes del pago. Esta prueba tiene como objetivo permitirle acceder al contenido y valorar el servicio antes de que se realice cualquier suscripción automática.

Lamentamos también que no haya podido descargar el manual correctamente. Esto no debería suceder, y queremos ayudarle a resolverlo cuanto antes.

Por favor, contáctenos directamente al correo contact@vaultmanual.com
o por teléfono al +44 2 033 180 005, y revisaremos su caso de inmediato para encontrar una solución satisfactoria.

Atentamente,
El equipo de VaultManual

Vaultmanual からの回答

2025年8月12日

Hello,

We’re sorry to hear that your experience didn’t meet your expectations.

Our service offers a 72-hour trial period for only €0.50, which gives you full access to our manual database before any commitment. If the manual you were looking for wasn't available or if you encountered a technical issue, please reach out to us at contact@vaultmanual.com or call us at +44 2 033 180 005 — we’ll be happy to help and resolve the matter quickly.

Regarding the €29.90 charge, this only occurs after the trial period if the subscription is not cancelled, and we make sure to clearly mention this during the registration process.

We're here Monday to Saturday, 8:00 to 20:00, and we truly hope to assist you further and improve your experience.

Best regards,
The VaultManual Team

Vaultmanual からの回答

2025年8月8日

Hello,

We’re sorry to hear about your experience and understand your concerns. Please note that we offer a free trial period and clear pricing details before any commitment. It sounds like there might have been a misunderstanding, and we would like to clarify this for you.

Please contact our customer service team at +44 2 033 180 005 or via email at contact@vaultmanual.com, available Monday to Saturday from 8:00 a.m. to 8:00 p.m. We are here to help and resolve any issues as quickly as possible.

Thank you for giving us the chance to assist you.

Best regards,
The VaultManual Team

Vaultmanual からの回答

2025年8月4日

Hello,

Thank you for your feedback. We’re truly sorry to hear that your experience with VaultManual didn’t meet your expectations.

We completely understand your frustration. First of all, please note that we offer a 7-day free trial to test our service before any commitment. It’s possible that you were inadvertently charged after the free trial period ended. We encourage you to reach out to us at contact@vaultmanual.com, and we will gladly review your situation and, if applicable, issue a refund for any unwanted charges.

We strive to provide a transparent and high-quality service, and your feedback is valuable to help us continuously improve.

Feel free to contact us for any further questions. We are available from 8 AM to 8 PM, Monday to Saturday, at +44 2 033 180 005 or by email.

Best regards,
The VaultManual Team

Vaultmanual からの回答

2025年7月22日

Hola,

Lamentamos sinceramente su experiencia. Nuestro servicio permite probar la plataforma antes de cualquier compromiso, y toda la información relacionada con la suscripción está claramente indicada antes del pago.

No obstante, entendemos su sorpresa y queremos ayudarle. Le invitamos a contactarnos por correo electrónico a contact@vaultmanual.com o por teléfono al +44 2 033 180 005, de lunes a sábado, de 8 h a 20 h. Nuestro equipo estará encantado de revisar su caso y encontrar una solución.

Muy atentamente,
The VaultManual Team