I have been using vegetology bone care for many years. I am severely intolerant to dairy and eggs it’s a step below anaphylaxis but horrible severe symptoms and haven’t consumed any dairy at all for 2... もっと見る
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This is regarding their Omega-3 product. I emailed them to exclude Vitamin D3 from the omega-3 capsules because it can cause heart palpitations, but they responded that it's only a small dose (200 IU... もっと見る
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I made a mistake and put the wrong address in the order. Basically, I moved houses recently and my old address was still in their files. I called them to apologise and see what we could do abou... もっと見る
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I have been a customer of Vegetology for many years now and my experience has been great so far. Problems that have arisen (mainly at the customs after Brexit) were solved promptly and professionally.... もっと見る
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企業情報
Vegetology について
当該企業による記述
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Getting the nutritional balance right all of the time isn’t always easy, no matter what diet you choose to follow. We provide high quality, UK made supplements to support your body with the key nutrients it needs to thrive. It’s our passion to create incredible, unique nutritional formulations that supplement health in an eco-friendly, ethical , sustainable way. All our products are sustainably produced using plant-based supplements, making them suitable for Vegans and Vegetarians.
連絡先
Creation House, 50-72 Gauntley Street,, NG7 5HB, Nottingham, 英国
- 0800 170 0184
- help@vegetology.com
- vegetology.com
4.0
ほぼ満足
1271件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have always trusted vegetology as a…
I have always trusted vegetology as a superior brand of omega 3 which has been an absolute vital part of maintaining strong mental health after a bout of depression. Just recently I have experienced products arriving melted, stuck together and have raised this with them being advised that it sometimes happens but will not affect the quality of the product. I decided to wait until my next subscription order came through and experienced the same, this time capsules so stuck together they had to be prized apart and splitting. I have followed up with a complaint raised on 4th August and received no response as of yesterday, so tried phoning only to be told they were too busy and therefore sent another email. I hope to continue using vegetology but will have to consider other brands if they don’t respond appropriately to my complaint.
2025年8月13日
自発的なレビュー
Vegetology からの回答
Hi David,
Thank you so much for taking the time to share your experience. We’re really sorry to hear about the issues with your recent orders – that’s definitely not the experience we want for our customers.
I know our customer service team was in touch regarding your first order and sent a replacement, and we also resent more Omega-3 on 13th August to make sure you received a batch in good condition. While batches can sometimes vary, we completely understand how frustrating it is when your capsules arrive stuck together or split.
We always aim to provide the best service, but sometimes our phones are busy, and calls go to voicemail – we truly appreciate your patience with this. Thank you again for your trust in Vegetology, and we hope these replacements help you continue to enjoy the benefits of your Omega-3 supplements.
Best wishes,
Customer Service Team
Excellent Subscription Deal
It's very easy to navigate the website and amend subscriptions. They send timely reminders too.
Products well packed and come at a reasonable price.
2025年7月18日
Vegetology からの回答
Hi Ralph,
Thanks so much for your lovely review! We’re really happy to hear that subscriptions are working so well for you. It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
The delivery time was okay but the…
Initially I was a bit disappointed but the reply made me happy. Initial comment: The delivery time was okay but the product came melted and the entire box has fish oil spread all around the capsules.
2025年7月18日
Vegetology からの回答
Good morning,
Thank you for your review. The Omega-3 capsules are very delicate and occasionally a capsule may split causing a small amount of oil to seep out resulting in some greasiness and smell. The odour is unfortunately inherent with Omega-3. Some batches are more pungent than others, based on variables in the manufacturing of the Algal Oil itself and then the capsules. But importantly it doesn't affect the quality of the capsule. Don't worry they are fine and perfectly safe to consume but if you prefer please contact help@vegetology.com and they will be happy to help.
Have a lovely day,
Customer Service Team
I love their pure products and fast…
I love their pure products and fast delivery. Have used them for many years.
2025年7月18日
Vegetology からの回答
Hi Liane,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you are enjoying your supplements.
Have a great day,
Customer Service Team
Vegetology からの回答
Hi Lillian,
Thanks so much for taking the time to review us. We’re really happy to hear you've had a great experience. It's great to have you in the Vegetology family!
Best wishes,
Customer Service Team
the best vegan food supplements!
2025年5月19日
Vegetology からの回答
Hi Guido,
Thank you so much for taking the time to leave us a review. We really appreciate it! We are so glad you are part of the Vegetology family.
Have a great day,
Customer Service Team
Terrible CRM
The products are good, but the customer service is terrible. I placed an order over four weeks ago, and the package is still stuck at customs. I reached out for help, but their unwillingness to assist is disappointing. I regularly import goods from outside the EU, so I understand the process—but they don’t even seem to try.
2025年4月4日
自発的なレビュー
Vegetology からの回答
Good morning Bence,
I'm so sorry to hear that your order has been held in customs. We know how frustrating this can be. It's out of our control which is frustrating for us too as we want to get orders to our wonderful customers as quickly as possible! I can see my team have had several conversations with you, we try our absolute best to help our customers that find themselves in situations like yours. I can also see that you most recent order has been refunded. Customs vary from country to country and week to week so hopefully your next order will reach you without delay.
Bets wishes,
Customer Service Team
Vegetology からの回答
Hi John,
Thank you so much for taking the time to leave us a review. We really appreciate it! We are so glad you can enjoy the amazing benefits of our supplements.
Have a great day,
Customer Service Team
Vegetology からの回答
Hi Tinka,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you are enjoying your supplements.
Have a great day,
Customer Service Team
I liked the 2 for 1 deal but wouldn't…
I liked the 2 for 1 deal but wouldn't pay full price
2025年1月20日
Vegetology からの回答
Hi Ju,
Thanks for your feedback! We're so glad you enjoyed our 2-for-1 offer—it’s a great way for new customers to try our products. While that particular deal was a special welcome offer, we have plenty of ways to save when shopping with Vegetology!
Our Buy More, Save More option lets you save up to 30% when purchasing multiple items, and our subscription service also offers a 30% discount, plus the convenience of automatic deliveries.
We take great pride in the highest quality and purity of our products, ensuring they deliver the best possible benefits. We hope to see you again soon, and if you ever have any questions, feel free to reach out!
Best,
Customer Service Team
I Think It Is Perfect For All People Who Eat Plant-Diet
The b12 tablets were surprisingly much smaller in size than I expected, but I was able to digest one of those tiny tablets with both water and one vegan meal today. I also felt very happy because both the vegan b12 tablets truly got sent to my home country and the tablets being in a perfect size for both children and adults. On the back of the small container it showed the same unnatural vegan ingredient, which is Cyanocobalamin, from a business called Vegetology. Additionally, very affordable price and other ingredients being safer to eat. I only gave 4 stars out of 5 because I waiting until to see how my body feels tomorrow. So far I feel very healthy after swallowing that one vegan b12 tablets to night. I noticed from last month to this the first month of this year 2025 that my stomach agrees with these tablets.
2024年12月18日
Vegetology からの回答
Hi Sophie,
Thank you for your thoughtful review! We're glad you found the tablets easy to digest, affordable, and perfectly sized. It's great to hear they arrived safely with you! We appreciate your thoroughness in waiting to see the results, and we're here if you have any questions.
Have a great day,
Customer Service Team
Vegetology からの回答
Hi Dieter,
We really appreciate you taking the time to review us, thank you! It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
Efficiency
Efficiency, quick delivery, options for a pause on orders. Tracking item for delivery.
2024年12月18日
Vegetology からの回答
Hi Tracey,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you enjoy shopping with us. We hope to see you again soon.
Have a great day,
Customer Service Team
Wonderful product and incredible team!
I experienced a delay in receiving my parcel due to a strike in Canada by Canada Post. I had the pleasure of communicating with Rosie during this period, I was blown away by the level of care, professionalism and genuine kindness she showed. Rosie sympathized with me and reassured me that if there were to be any issues with the Vegan Omega 3 liquid form , they would send me a replacement without question. As I got the parcel, Rosie followed up with me to check in and see if everything was alright. You don’t get this type of service these days. The product itself is amazing, I’ve been using it for approximately 6 months and it’s been extremely helpful with work and day to day demands. I feel more clarity at work and my recovery from my workouts has become quicker. All in all, wonderful product and results incredible team!
2024年12月19日
自発的なレビュー
Vegetology からの回答
Hi Michael,
Thank you so much for your thoughtful and kind words! I'm so happy to to hear how much you're enjoying the Vegan Omega 3 and the positive impact it’s had on your day-to-day life.
Thank you so much for your lovely feedback about Rosie, I'll be sure to pass it along to her. 😊
It's great to have you in the Vegetology family!
Thanks
Customer Service Team
Item not received, dishonest customer service
I really wanted to like this business as it's very difficult to find multivitamins that are specifically targeting the needs of vegans and their products seemed perfect for me. I placed my order in November based on the indication that deliveries to the rest of the world would take "usually 7-14 working days" and that delivery would be tracked.
16 working days after the order was placed, I haven't received the products and we have no idea where the parcel is. It turns out that the delivery partner only issues tracking updates once a week (at best) and that these updates are completely vague. For the first 11 days, the item has simply been stuck in a sorting centre in the NL and didn't move, so honestly claiming that it takes 7-14 days is simply delusional. Since 8/11 no updates, we don't even know if the parcel has finally left the NL.
I tried contacting the customer service several times but their replies were quite weird. Firstly, they quite dishonesly tried to say that deliveries to the rest of the world take "minimum 7-14 days" which was simply false and then said that they can't do anything to help. The only thing they offered to do was to check the same tracking link I already have and send me pointless emails from time to time. How is this supposed to help in any way?
If you sell important supplements - like pregnancy multivitamins - you have to take delivery seriously. You simply can't leave pregnant women without supplements for weeks and do nothing to rectify or help.
I really feel I was cheated by this company and only lost money and precious time.
It's sad that in their reply they shamelessly insist that they promised a delivery in minimum 7-14 days, luckily I have screenshots showing their lie. And it's astonishing that they aren't offering to do anything, just checking the tracking link. Stay away, I was really scammed. This is gaslighting.
(Message to vegetology: please don't reply to this review asking me to send an email to the customer service - I've already told you that they refuse to help or offer any solution. How about you just escalate to someone more constructive?)
2024年11月22日
自発的なレビュー
Vegetology からの回答
Hi Vittoria,
I'm really sorry to hear that your order hasn't reached you yet! We shipped your order the same day that you placed it. We do advise customers on our website that international orders take a minimum 7-14 days however during busy times, like the Black Friday period, orders can take longer to arrive. This is unfortunately out of our hands as we have no control over couriers and customs. We understand how frustrating this can be and we are sorry that your order hasn't arrived. I know one of the team has been in touch with you and is keeping a close eye on this for you. I can see that your parcel has left the Netherlands so we are hoping it will reach you this week.
Best wishes,
Customer Service Team
Très bons produits
Très bons produits, maison sérieuse. Client depuis leur découverte il y a plus de trois ans je recommande.
2024年12月6日
自発的なレビュー
Vegetology からの回答
Hi Jean-Paul
We are delighted to have you as a customer! Thank you so much for your review. We really appreciate it!
Have a lovely day,
Customer Service Team
A safe product at a reasonable price
A safe product at a reasonable price and a quick delivery.
2024年11月18日
Vegetology からの回答
Hi,
Thank you so much for taking the time to review us, we really appreciate it! We hope you enjoy the amazing benefits of your supplements.
Have a great day,
Customer Service Team
For quality v value this is the best…
For quality v value this is the best vegan omega 3 I've been able to find. I spent a few months without earlier in the year and could feel my brain getting foggy again.
2024年10月18日
Vegetology からの回答
Hi Holly,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you are enjoying your Omega-3 supplements. We love it too!
Have a great day,
Customer Service Team
Products are great but weird customer relationship
Products are great but the customer experience is very weird.
I ordered some products last week and on average I received 2 emails/day from them. They are way too pushy on the newsletter and communication.
Their tracking system gives you useless information, you have no visibility on when your product will arrive. My parents ordered 2 weeks ago and still haven’t received their supplements.
2024年10月8日
自発的なレビュー
Vegetology からの回答
Hi Maximilian,
I'm really sorry to hear you haven't enjoyed your experience with us. We like to keep our customers informed to confirm their order and let them know when it's been shipped, as well as information about future savings they can enjoy.
I'm sorry to hear that your parents order hasn't yet arrived. If they drop Rosie an email at help@vegetology.com she will look in to it for them.
Have a great day,
Customer Service Team
Bon produit à condition de les recevoir …
Les produits sont certainement très bon mais pour cela il faudrait les recevoir. Je n'ai pas reçu mon colis et Vegetology ne semble pas considérer cela comme leur problème. Dommage
2024年10月8日
自発的なレビュー
Vegetology からの回答
Hi,
I'm sorry to hear you haven't received your order yet. Orders are sometimes delayed at customs which is unfortunately out of our control. We do our very best to help resolve these sorts of issues should they occur. I can see that you are in conversation with Rosie, our Customer Service Champion. Hopefully your order will arrive with you very soon.
Have a great day,
Customer Service Team
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