Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... もっと見る
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Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... もっと見る
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We had an old Velux window replaced in our bathroom. The new window appears to be a very good product and was fitted by a professional team. The only issue we had was there was quite a long waiting... もっと見る
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... もっと見る
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企業情報
当該企業による記述
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
連絡先
Woodside Way, Glenrothes , 英国
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
優良
369件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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We have received excellent customer…
We have received excellent customer service from Velux and the installation by AML Builders was absolutely brilliant. David and Jonathan were extremely professional and their workmanship was of the highest quality. They had to cope with extreme high temperatures on the first day and completed the job and clean up brilliantly, without doubt the best workers I have had the pleasure of meeting.
2026年8月17日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Nick
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you received excellent customer service and that the installation by AML Builders, particularly David and Jonathan, exceeded your expectations. It’s wonderful to know that their professionalism and high-quality workmanship left such a positive impression, even under challenging conditions like extreme heat.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
VELUX GBI Customer Service Team
Great customer care team (Ian and Daniel)…
The customer care team (Ian and Daniel) were great.
I struggled with installation of Venetian
Velux blind. The blind was great just couldn’t move the bar.(Stuck half way)
After video call I was offered replacement.
I decided on blackout roll blind as I have been more successful at installing these.
The gentlemen were professional and sorted the issue for me in an ideal way: in that I have been sent a replacement .
Want to thank velux team for great customer care
2026年8月24日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Nicola,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that Ian and Daniel were able to assist you effectively and that you found their support professional and helpful.
It’s great to know that the replacement blackout roller blind has been a better fit for your needs. Your kind words about our customer care team mean a lot to us, and we’ll be sure to pass along your appreciation to them.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.
Best regards,
VELUX GBI Customer Service Team
From my first enquiry about VELUX…
From my first enquiry about VELUX window I was so happy that I was talking to people that knew what they were talking about and brought me through my project step by step . From advice on what would work to how to take measurements while on the phone . Sophie was very professional throughout.
The quote was also sent within 24 hrs which allowed me to send this on to my roofer , Gaurdian roofs here in Ireland .
2026年8月12日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Paula,
Thank you for your fantastic review. We're delighted to hear that you felt supported throughout your project and that our team was able to guide you every step of the way.
We'll be sure to pass your kind comments on to Sophie, who will be pleased to know her professionalism and advice made a positive difference. It's also great to hear that the quick turnaround on your quotation helped keep your project moving forward.
Thank you for choosing us and for taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
Excellent.
Ross the installer and his aid were very polite and efficient. A job well done, the appearance is so much better than the previous window. Thankyou
Glynis Allen
2026年8月21日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Glynis
Thank you for your kind review. We're delighted to hear that you're pleased with the finished result and the improvement your new window has made.
We'll be sure to pass your comments on to Ross and his colleague. It's great to know their polite and efficient approach helped make the installation a positive experience.
Thank you for choosing us and for taking the time to share your feedback.
Best regards
VELUX GBI Customer Service Team
Had two Velux windows fitted by two…
Had two Velux windows fitted by two very good workers .They used dust sheets and kept every thing clean and tidy ,The windows are good quality, look nice and bright The workman showed me different aspects of the windows .They also fitted the blinds .I am so pleased from the office staff right through to the two young men that fitted the windows. Thank you all.
2026年8月20日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear John,
Thank you for your lovely review. We're so pleased to hear that you're happy with your new Velux windows and blinds.
It's great to know that our installation team kept everything clean and tidy, took the time to explain the features of the windows, and provided a service that met your expectations. We'll be sure to pass your kind comments on to both the fitters and our office team.
Thank you for choosing us and for taking the time to share your experience. Enjoy your bright new space!
Best regards
VELUX GBI Customer Service Team
Excellent product and service
From my initial enquiry through to completion of project I have found all the team very helpful. The product is excellent and I am delighted to be using a sustainable product to manage the heat in my attic bedroom. My installation engineer, Stephen Green was a pleasure to have working in my home. He was friendly, honest and reliable respecting my property working diligently and “going the extra mile” to ensure I was happy with the outcome. An excellent service. Thank you.
2026年8月21日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Lesley,
Thank you for your review. We're really pleased to hear that you had a positive experience from your first enquiry right through to the completion of your project.
It's great to know you're already seeing the benefits of your installation and that it's helping to make your attic bedroom more comfortable.
We'll make sure to pass your comments on to Stephen Green. He'll be delighted to hear that his friendly and professional approach made a difference.
Thank you for choosing us and for taking the time to share your feedback. We really appreciate it.
Best regards
VELUX GBI Customer Service Team
Had two solar powered Velux skylights…
Had two solar powered Velux skylights installed in our flat roof ten months ago. They have worked brilliantly but I recently needed advice on how to re connect the remote switches. Delighted to find a real phone number to ring and a real and helpful human being on the other end willing to offer the necessary advice. Very satisfied.
2026年8月20日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear James,
Thank you for your fantastic review! We're delighted to hear that you're still enjoying your solar-powered Velux skylights ten months after installation.
It's especially great to know that when you needed assistance reconnecting your remote switches, our team was able to provide the support and advice you needed. Your kind words about our customer service mean a lot.
Thank you for choosing us, and please don't hesitate to get in touch if we can help with anything else in the future.
Best regards
VELUX GBI Customer Service Team
Replacing a Velux window in our home
Replacing a Velux window in our home. Window was original so 30+ years. Checked Velux website and followed the guidance to obtain identifying numbers in our window. Very straightforward. Ordered window. Given detailed info on installation arrangements. Installer contacted me 3 weeks earlier than expected. He had an unexpected time slot. The installer Paul, arrived on time, fitted the window, cleared up and took old window away, very professional. Everyone I dealt with at Velux were helpful, well informed and professional. Delighted with new window and the whole process has been excellent from start to completion.
2026年8月13日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear John
Thank you for your fantastic 5-star review.
We're delighted to hear that the entire process of replacing your VELUX window was so straightforward, from identifying your existing window and placing the order through to installation. It's especially great to know that Paul provided a professional service, arriving on time, completing the installation to a high standard, and leaving everything tidy afterwards.
We'll be sure to share your kind comments with Paul and the wider team. Thank you for choosing VELUX, and we hope you enjoy your new window for many years to come.
Best regards
VELUX GBI Customer Service Team
New replacement velux window fitting
The fitting firm that Velux organised for us were excellent and completed the work and cleared up well just in a day as promised. We are very happy with our new windows and blinds and the rooms actually seem bright and new now - as well as the windows! Thank you
2026年8月11日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Clare
We're delighted to hear that you're so pleased with your new windows and blinds, and that the installation team provided such excellent service. It's great to know the work was completed as promised and that your rooms feel brighter and refreshed.
Thank you your wonderful 5 star review and for choosing VELUX. We'll be sure to pass your kind feedback on to the installation team.
Best regards
VELUX GBI Customer Service Team
First class customer service from Lucy…
First class customer service from Lucy (LC) on our video call from the show room today. Lucy answered several questions about my new window and helped me navigate the guarantee paperwork. She was patient and very thorough. She is an excellent advert for the Velux company in Scotland. I did give a low score in answer to the automated question at the end but that was the way the question was phrased. Velux have too few call handlers and I had a long wait to speak to a person. That is down to Velux and should not reflect on the excellent service provided by Lucy. I will stick to Velux for my next purchase, thanks to Lucy.
2026年8月19日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Aa
Thank you for your fantastic review and for taking the time to share your experience.
We're delighted to hear that Lucy was able to answer your questions, guide you through the guarantee process, and provide the thorough and patient support you needed. We'll be sure to pass on your kind words to Lucy, who will be thrilled to receive this recognition.
We also appreciate your feedback regarding the wait time to speak with a member of the team and will take this on board. Thank you for highlighting that this did not reflect the service Lucy provided.
We're grateful for your continued trust in VELUX and look forward to helping with your next project.
Best regards
VELUX GBI Customer Service Team
Velux window installation
From first contacting this company to installation of our replacement velux window, I can't praise them highly enough. Shirley kept me informed throughout, she was really helpful and friendly and checked that we were happy with everything. The installation team from NERS Ltd were first rate. They kept me informed as to when the installation would occur and arrived promptly and were polite, hard working, despite the heat! And there was no mess at all. They did such a great job; I was expecting to have to touch up the paintwork around the velux window as it had been in a long time, yet they got it out without marking the paintwork at all and the new one looks great! I can definitely highly recommend them.
2026年8月11日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Mrs Corbett,
Thank you for your fantastic review.
We're delighted to hear you were pleased with your replacement VELUX window and the service you received throughout. I'll be sure to pass your kind comments on to Shirley and the NERS installation team, who will be thrilled with your feedback.
We really appreciate your recommendation and thank you for choosing us. Enjoy your new window! 😊
Best regards
VELUX GBI Customer Service Team
Efficient service
Having decided I needed to replace 2 velux windows I contacted Velux after an internet search. The whole process was efficient and professional. AP Roofing who installed the windows were excellent.
2026年8月6日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Nicky
We are delighted to hear that your experience was efficient and professional from start to finish.
Thank you for choosing VELUX for your replacement windows. It's especially great to hear that AP Roofing provided an excellent installation service.
We really appreciate you taking the time to share your feedback and hope you enjoy your new roof windows for many years to come.
Best regards
VELUX GBI Customer Service Team
Fast resolution once Velux saw it missed emails
I requested to return an item and while there were a few missed emails over the course of about a week that Velux admitted to, it was rectified quickly once the miscommunication was discovered. My thanks to Kim Allan who was the one who followed up fast and continuously to resolve it all. I appreciate the good customer service.
2026年8月17日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Honest Reviewer
Thank you for your 5-star review.
We're pleased that, although there was initially some miscommunication, we were able to resolve the issue quickly once it was identified. Providing excellent customer service is very important to us, and we're delighted that Kim was able to support you throughout the process and bring everything to a positive conclusion.
We'll be sure to share your kind comments with Kim and the wider team. Thank you again for taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
Replacement of Velux roof lights
Replacement of Velux roof lights is a brilliant service. Supply AND installation is through Velux so you don't have to go through the uncertain business of finding an installer. Crucially, payment for the installation is to Velux so their nominated installers have a great incentive to provide good service - and our boys, Octa Design & Build, exceeded our hopes.
2026年8月10日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear John
Thank you for your fantastic 5-star review.
We're delighted to hear that you found our replacement service to be such a positive experience. Making the process as straightforward as possible, from supply through to installation, is exactly what we aim for.
It's especially wonderful to hear that Octa Design & Build exceeded your expectations. We'll be sure to share your kind feedback with them and the wider team.
Thank you for choosing VELUX and for taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
Very helpful from the initial enquiry…
Very helpful from the initial enquiry to completion of work. Excellent work by installers, efficient, polite, informative and very clean. All completed well within estimated date.
2026年8月6日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Derek
We're delighted to hear that you had such a positive experience from your initial enquiry through to the completion of the work. It's great to know that our installers were efficient, polite, informative, and left everything clean and tidy, while completing the project within the expected timeframe.
Your feedback means a lot to us, and we'll be sure to share your kind comments with the team.
Best regards
VELUX GBI Customer Service Team
Serbian Branch is Crooked
In October last year (2025) we bought VELUX windows and blinds, and we were also supposed to receive free roller blinds for the roof windows.
We were told the roller blinds would be delivered separately. We submitted a request online together with our invoice, stating the colour we wanted, because we were led to believe the roller blinds would be paid for on delivery (a negligible amount of 100 RSD, i.e. less than one EUR per piece).
We were told they did not have that colour and that we should wait a little. We waited until spring, but as the roller blinds never arrived, we contacted VELUX again. This time we were told the amount had not been paid and that the promotion was no longer valid.
In the end, over an unpaid, negligible amount of 200 RSD (1.5 EUR), our only remaining option is to buy the roller blinds at full price, which is over 100 EUR per piece.
VELUX was not willing to meet us halfway, and other customers report the same experience.
2025年10月15日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Vuk
We are very sorry to hear about the difficulties you have experienced in relation to the VELUX Srbija campaign that ran in 2025. We understand how disappointing this must be and appreciate you taking the time to share your concerns.
Unfortunately, as your complaint relates to another VELUX market, we are unable to investigate or assist with this matter directly.
However, we have shared your Trustpilot review with our colleagues in VELUX Srbija. They are already aware of your case, as it has also been forwarded to them by the team in Denmark. Our colleague in Srbija has asked that you contact VELUX Srbija directly so they can discuss your concerns with you.
As this review relates specifically to VELUX Srbija rather than VELUX Great Britain & Ireland, we would kindly ask if you would consider removing it from the VELUX Great Britain & Ireland Trustpilot page and sharing your feedback with the relevant VELUX market instead.
Thank you for your understanding, and we hope that VELUX Srbija will be able to help resolve this matter for you.
Best regards
VELUX GBI Customer Service Team
Great advice and support.
We needed anti heat blinds and new blackout blinds for existing velux windows. Throughout the buying and us fitting process the staff were helpful and friendly. When a couple of issues arose, both Jennifer and Shaun talked me through the necessary steps, sent videos and replacement parts for our ageing windows. My only slight criticism is that we would have struggled with the instructions leaflets from Velux, without the videos.
2026年8月14日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Amanda
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that Jennifer and Shaun were able to support you throughout your purchase and installation journey, and that the videos and replacement parts helped resolve the issues with your existing VELUX windows. We'll be sure to pass on your kind comments to both of them.
We also appreciate your feedback regarding the instruction leaflets. It's valuable to know that the videos made a significant difference, and we'll share your comments with the relevant teams as we continually look for ways to improve our customer experience.
Thank you for choosing VELUX, and we hope you enjoy your new anti-heat and blackout blinds.
Best regards
VELUX GBI Customer Service Team
Very professional
Very professional always keeping in contact. Excellent installation on time.
Always polite.
2026年8月13日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Dr JT Zakrzewski,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service professional and that the team kept you updated throughout the process. It's also great to know that the installation was completed on time and that our team's polite and friendly approach made a positive impression.
We really appreciate your kind feedback and thank you for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Highly recommended
Good customer service with quick understanding of what we required, followed by quotation for the parts and request for further information for the fitters which was soon followed by complete quotation including fitting. The installers contacted sooner than expected and completed the work tidily to our satisfaction in a morning.
The solar powered velux and blind are now usable as they are beyond reach from the floor and the extra ventilation in this hot weather is much appreciated.
I can highly recommended this company and our local installers.
2026年7月31日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Adrian
We're delighted to hear that you were happy with the service you received, from the initial enquiry and quotation through to the installation itself. It's great to know that the team kept the process straightforward and that the installation was completed efficiently and to your satisfaction.
We're especially pleased that your new solar-powered VELUX window and blind are making a real difference, particularly with the additional ventilation during the recent warm weather.
Thank you for choosing us, and for taking the time to share your experience. We really appreciate your kind feedback and will be sure to pass your comments on to our team and your local installers.
Best regards
VELUX GBI Customer Service Team
Would not hesitate to recommend
This company have been so helpful in support and supply of parts to enable me to restore the blind function of my Velux window. Always contactable by email with quick response. Would not hesitate to recommend their products and customer service if needed for support.
2026年8月7日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Sally
Thank you for taking the time to leave us a wonderful 5-star review!
We're delighted to hear that our team was able to help you restore the functionality of the blind on your VELUX window and provide the parts and support you needed. It's great to know that our responsiveness and customer service made a positive difference to your experience.
We really appreciate your recommendation and thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to the team.
Best regards
VELUX GBI Customer Service Team
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