Vera Mode レビュー 1,564

Not worth any stars a black mark against them.
Still waiting for my refund from my order on 30/12/2025
Absolutely rubbish website is a con job

Shockingly bad company.
Order placed end March no delivery but lots of lies.
I had one response to a chase email telling me the item would arrive in a maximum of 4 days - nothing.
The supposed tracking number is not real according to RM. Their site still reports this fact.
They even had the cheek to ask me to review them on here.
So Vera Mode, here is my review 0/10.
AVOID - scammers.

company registered with a different address from a NON UK national. Trying to get charge back form my Credit card company. They do not answer emails - and I have still have not received an order number after 10 days. Dodgy !!! DO NOT BUY !!!!!!

I placed an order 6 March but I still not received. I contacted customer service by email the phone number on their website does not exist and they said it would investigate as it seems it got lost in the post. Still not resolved and I have now asked for a refund but still no response?

I have upped my rating as I received a full refund today for my sweater ..
The wait was frustrating but as the technical problem was rectified they were extremely helpful and put my mind at rest about my refund
Thankyou to Marianna who has been extremely responsive and helped process it quickly in the last couple of days ..

WARNING ***DO NOT ORDER FROM THIS COMPANY***
I have still not received my order and they will not reply to emails or phone messages just an automated response. Customer service and goods non existent a shameful rip off

Please note 1 Star means ZERO Stars or better still minus 5 Stars! But this option is not available.

This company is an outright disgrace and should not be allowed to trade!

All items ordered before Christmas arrived, at least.
However as they were poor quality and not suitable to give as Christmas presents I started a return process.
The items returned are in excess of £200!
I have confirmation emails from Vera Mode regarding the receipt of my return and even emails saying the refund has been processed their end.
But….. to date I have still not received my refund payment and worry about never getting it!

It appears VM is not only a company selling awful goods, but they are also lying and conning customers about their apparently easy return option.

DO NOT ORDER FROM THIS COMPANY!!!!!
I wish I had read these reviews before I ordered.

Placed order - cancelled it the same day. Told would get a refund within 5 working days. Now nearly 21 days not refund. Will need to go though credit card. Company . Take heed of the negative reviews !

The item I purchased was nothing like the photo in the advertisement. The quality of the material is poor. Would not recommend buying from this company.
Received 31/12/25 Delivery takes to long.

Ich bin vor über 1 Jahre auf diese Betrüger rein gefallen.
Leider habe ich zu spät reagiert und meine fast 300 Euro nicht mehr von Paypal zurück bekommen.
Habe mich bei Achtung Abzocke gemeldet. Die prüfen den Fall.
Es wäre hilfreich wenn sich noch mehr dort melden würden, damit diese Betrüger endlich mal zur Rechenschaft gezogen werden können.
Bitte, bitte nichts dort bestellen !!!

Jeg købte en bluse i vera moda for ca 14 dage siden, havde den for første gang i går, og opdagede at en syning er gået op… gik ned i butikken og klagede, men de kan ikke gøre noget, når jeg ikke har gemt kvitteringen( har ikke gemt den, da jeg ikke regnede med den skulle byttes ) og jeg bad ikke om at få penge retur, kun at den blev ordnet/ syet eller fik en anden.
Måtte gå igen med min bluse…. Handler ikke hos vera moda igen 😡

Handel ikke med dette firma. De trækker pengene med det samme, og der kommer ingen varer !

Ich habe bei „Vera Moda“ bestellt, weil ich dachte, es handle sich um eine europäische Marke. Erst nach der Zahlung über PayPal erhielt ich eine E-Mail, dass die Ware aus China versendet wird.

Nach fast einem Monat kam das Paket an: Die Qualität war extrem schlecht und mit den Fotos im Online-Shop überhaupt nicht vergleichbar. Zum Glück hatte ich rechtzeitig Screenshots gemacht, denn kurz nach meiner PayPal-Beschwerde war die Website für mich nicht mehr erreichbar – offenbar wurde meine IP gesperrt.

Dank PayPal habe ich mein Geld teilweise zurückbekommen (ich musste jedoch internationale Rücksendekosten bezahlen).

Mein Rat: Lassen Sie sich nicht täuschen – dieser Anbieter nutzt IT-Tricks und falsche Webshops, um Kunden zu kassieren. Zahlen Sie nur über PayPal und prüfen Sie jeden Online-Shop genau, bevor Sie bestellen!

Jeg modtog mine bestilte varer i går - 3 jakker. Da jeg åbnede den 1 jakke, faldt prismærke af jakke og jakken lugte af parfume. 2 jakke, der faldt en knappe af, da jeg skulle prøve den. Det er dybt frusterende at modtage sådan en pakke og samtidig bruge meget tid på, at finde kontaktmuligheder til Vero Moda. Det lykkedes ikke og jeg tog kontakt til en af deres butikker, som hjalp mig med at komme videre. Sødt af hende, for det var hun ikke forpligtet til.
Jeg kommer ikke igen til af bestille på Vero Modas hjemmeside. Sikke noget rod😔

Troede faktisk det var Vera Moda…..fik trods alt 3 par bukser leveret, men de passer ikke og ville sende dem retur - har intet hørt.
Kan på ingen måde anbefale dem.
Enig med de andre anmeldelser, de skrev det var et dansk firma, det er det ikke…

Jeg har ikke modtaget min ordre - som er betalt 19/9 25!! 😩
Det virker ikke sandt, det de skriver om dansk virksomhed…
Kan absolut ikke anbefales!!!

Fup firma. Bestilte 3 par bukser d 21/9-25 og har intet fået. Glemte desværre at tjekke trust pilot først. Og de svare ikke på de mails man sender 😡

The item I purchased was ok but not suitable. I have tried to arrange a return and refund but after an initial email saying they would contact me returns information I have had nothing despite me sending further emails and leaving phone messages

I can't believe i have to give you a score conning wankers I want my money back now you keep saying my parcel was delivered 3 times now but you can't tell me where inappropriate laungrege what do you expect

Det er chokerende hvordan at I behandler Jeres kunder😡 Jeg bestilte et par bukser den 13/9/25. Den 16/9/25 trak I pengene. Jeg har stadig ikke modtaget bukserne og mine 3 e-mails har I ikke gidet at reagere på. Jeg forventer at få pengene tilbage ført. Da 399 kr er for meget at smide ud af vinduet