Vertagear レビュー 105

After much deliberation on a new chair for myself, I had finally decided on a Vertagear SL5800. The chair has been totally worth the investment however, the left armrest broke off 4 months after I bought it. I put in a claim and was thoroughly impressed with both their prompt and thorough responses. It only took about 3 weeks from my initial claim to receive a replacement. Great job Vertagear!

Getting replacement parts from Vertagear has been easy and pleasant. I've done so twice now, once for each of my Vertagear chairs.
Parts ship quickly and the process is painless. Customer support through chat is very helpful and resolves all my issues quickly.

The customer service is excellent.
I had a problem with my broken part of my chair, and I forgot that I have extended warranty.
They helped me out to find my warranty number and shipped my part very quickly.
They responded to all my emails same day.
Thanks for the great customer service.

I was issued a replacement quickly and customer service was very helpful. They not only helped me replace the right armrest but they sent me a left side arm rest as well! I am very appreciative for the help.

Very Helpful and got my warranty issue handled in a very timely manner.

Had a warranty issue and they were very helpful in getting me a replacement for my seat. They always kept me in the loop and checking up on my delivery. I appreciate their service.

Chair arm broke off and I was uncertain if I had the warranty, but they sent over a new arm and my warranty info with no hassle.

I bought an Alienware S5000 chair, and it was delivered with a small crack in a plastic trim piece on the back. When I contacted the company to replace the small trim piece, they told me that they didn't have that part separately, so they immediately mailed me a whole new seat bottom. The customer service was great from start to finish.

Finding chairs for big and tall guys isn't exactly easy. Got the PL6800 and I can fit in it comfortably without worrying. I tend to lean in my chair a lot... like a lot a lot. I keep the chair tilted cause of my height which seems to put more strain on the seat mechanism. Honestly, if I sat like a normal person, the mechanism probably wouldn't need to be replaced once a year. But hey, that's what a warranty is for, and they have great customer service too so all's good.

Purchased an Alienware S5000 chair a year ago. The gas cylinder just went out on the chair. It was still covered under warranty. Vertagear's support team did a great job of replacing the part quickly and with little hassel. Things happen from time to time with any product but it makes a huge difference when the company stands behind their product and services the customer quickly when an issue does arise. Great job! OH, and I still LOVE the chair!

Had an issue with the Alienware S3800 where height would be set, but overnight it would sink down (Vertagear SL3800) after 2 months of use. I'm under the weight limit so no issue with that.

Vertagear was quick to replace the gas lift for the chair after providing invoice from Dell. Thank you!

I had an issue with the arm rest, got a hold of the customer service workers and sent all the info and they got to me fast, they got my replacement part sent out just as fast and it was an all around great experience in the ability and willingness to make sure I had exactly what I needed from them. Awesome service

My chair had a defective arm rest, and they provided a replacement free of charge.

I recently had the pleasure of experiencing outstanding customer service from Vertagear, and I can confidently say that their commitment to customer satisfaction has earned them a solid 5-star rating in my book.

I encountered an issue with the frame of my Vertagear product and reached out to their customer service team. To my delight, I was assisted by Mike M., a professional and kind representative who went above and beyond to address my concerns.

Mike's responsiveness and dedication to resolving my issue were truly commendable. Not only did he handle my inquiry with the utmost professionalism, but he also ensured a swift resolution by promptly arranging for a replacement. The efficiency and effectiveness of the entire process left me thoroughly impressed.

In an era where exceptional customer service is often hard to come by, Vertagear, through the exemplary service provided by Mike M., has set a remarkable standard. Their commitment to customer satisfaction has undoubtedly left a positive and lasting impression on me. I wholeheartedly recommend Vertagear to anyone in search of high-quality products backed by a customer service team that truly cares about its customers. Kudos to Vertagear and a special thank you to Mike M. for turning what could have been a frustrating experience into a seamless and pleasant interaction.

I had the seat mechanism break on a chair I had for years so it was out of warranty. I was ready to buy a replacement but Vertagear sent one free (only paid for shipping). Quick shipping and new part works perfect!

Bought a $400 chair that didn't even last 9 months. Sent all the required info to the company, as requested, but they refused to repair/replace the item as per their stated warranty. Avoid this company and their inferior quality products, you have been warned!

My son is 6'5" 280 lbs and I bought one chair for him 6-7 years ago and will not buy another brand ever again. The chairs are bulletproof for the average adult. My son is extremely rough on his chairs and breaks it about every 18 months. Vertagear helps you diagnose what broke and ships the parts to fix it for free as long as it's still under warranty. I would never buy another brand because Noone else could possibly provide a better product or better service if it breaks

I had purchased the PL4500 VERTAGEAR chair back in August 2019. Recently the base of the chair broke and I submitted a warranty claim. They replaced the base of the chair after 3 years of use with no issues and I would recommend their company and their products. Jimin was my key Customer Service contact who assisted me with the process and ensured I was a satisfied customer. I plan on purchasing from them in the future.
Regards,
Rick G.

This company has been nothing short of AMAZING!! My son received his gaming chair through the Little Wish program. We had no other information on the details of the chair that was purchased back in 2019. Since then our son has absolutely LOVED his chair and had informed us recently that the seat cushion has a couple of rips in it. I contacted Vertagear customer service and explained the situation. His chair was outside of the warranty on that part. We were given the option to buy a replacement seat cushion or buy a new chair. We responded to their email asking what the prices for both were, completely okay with making the purchase. They then came back to us with a “one time offer” to replace the seat cushion for free. The seat cushion arrived in perfect condition a few days later. Their communication and customer service was spot on and AMAZING!!! We haven’t received customer service this well from many companies in a loooooong time!! Well done Vertagear!!!!