Vertu Motors - BMW Bridgwater レビュー 

Travelled approx 10 hour round trip and spent over £200 on rail fares to collect my approved used BMW and it wasn’t ready or in a fit condition as an approved used vehicle. I have had apologies from the sales team and the general manager of Bridgwater BMW has arranged for my deposit to be returned and I have a voicemail off him confirming you would also repay my train fare but I have no payment of the fare and the general manager Stephen Moore will not reply to my emails. Your values are listed as Passion - Respect - Professionalism- Integrity - Recognition - Opportunity – Commitment. Really struggling on your demonstration of Respect, Professionalism and Integrity as an organisation. If you want a quality product buy from another dealer

David was excellent at BMW.
Has looked after me will return.
5*****

Great experience all round. Will was great getting the car ready within 24 hours ready for collection. Met Matt at the dealership to pick up my new 4 series, he was very knowledgeable and helpful, really nice guy. Took the car out for a drive and couldnt ask for a better service. Would definitely recommend and would use them again in the future.

A special thank you to Dan, who gave exceptional service to my Husband and I! Went above and beyond to help us, we are very thankful.

Having had indifferent experiences with BMW Bridgwater in the past, I feel the need to write a review based on a recent service that I had received. My service advisor on this occasion was Amy Spelman. She was polite, courteous and phoned me 36hrs before my service to inform me of the service duration and when my car would be ready for collection. On the day she also called to inform me that the car was ready for collection. I appreciate this kind of communication that is sometimes lacking in today's customer service. The work was completed as per my requirement and at the price quoted at the time of booking.

Overall my experience with Vertu BMW Bridgwater, from the polite receptionist to my dealings with Clare Bopko (who assisted me with an additional inquiry I had whilst at the showroom) was excellent. Kudos to the management team who have clearly improved the dealership no end from my previous visits.

My vehicle had a recall for an airbag. Excellent service from booking in my vehicle to receiving feedback from my free health check. They found pothole damage on my inner tyre which needed replacing asap. Great service, highly recommend.

I was sold a vehicle which isn’t registered in the UK, since raising this I have been completely ignored. Very disappointed with the poor service.

I want to thank Jeffrey Mark in Vertu motors Bridgwater for helping me find my new mini. I was after a particular colour and model which I was unable to find at my local mini dealership.
After an online enquiry about the vehicle Jeffrey contacted me and worked effortlessly to locate the vehicle of my choice .
I picked up my new mini yesterday and love it .
Thank you so much for the communication , advice and support throughout the whole process .
Many thanks
Sharon Irving

Bad start.

I requested a personalised video & never had a response.

They give you a first pre-programmed email to start with that is so long.

I then received the below response from the Head of Buisness & he still didn't sort anything.

Why do they leave these responses if they won't assist?