The whole process of taking a look, asking questions, getting answers, making a decision without any hard sell practices was quite refreshing. Georgia and Aran were absolutely charming and very helpf... もっと見る
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Joseph Marah at Harlow was very helpful and informative regarding the purchasing of the car and it’s features, as well as the buying procedure A simple and straightforward process, without any sales... もっと見る
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Our customer advisor was very efficient and pleasant. Everything moved on quickly and my new car was ready to go. Slight problem with bank transfer but that was unavoidable as all the computer links... もっと見る
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Painless, hassle-free experience. The Carwow offer was so good our local Citroen dealership told us to snap it up, as they couldn't get near it. Only minor thing was I had to ask about the free breakd... もっと見る
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企業情報
Vertu Motors - Citroen Harlow について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Edinburgh Way, CM20 2DS, Harlow, Essex, 英国
- 0330 108 5857
4.5
優良
25件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lauren was very helpful and…
Lauren was very helpful and knowledgeable. Explained all queries that we had very clearly. Explained everything about the new car .
2026年8月28日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Thank you for your wonderful review.
We are delighted to hear that Lauren was so helpful and knowledgeable throughout your experience. It's great to know that she took the time to answer all of your questions clearly and explained everything about your new car, ensuring you felt confident and fully informed.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and hope you enjoy your new car.
Kind regards,
Keith
A Good Experience
Joseph Marah at Harlow was very helpful and informative regarding the purchasing of the car and it’s features, as well as the buying procedure
A simple and straightforward process, without any sales pressure
2026年8月19日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Good afternoon Joyce,
Thank you for your wonderful feedback. It’s great to hear Joseph provided such helpful and informative support throughout your purchase, taking the time to explain both the vehicle’s features and the buying process clearly.
We’re delighted everything was straightforward and pressure-free, helping to make your experience such a positive one.
Kind regards,
Dean
The whole process of taking a look
The whole process of taking a look, asking questions, getting answers, making a decision without any hard sell practices was quite refreshing. Georgia and Aran were absolutely charming and very helpful throughout the process of buying my first fully electric e-c5 Aircross. What a fantastic car. Thank you all there in Vertu, Harlow. You have a very welcoming ambience. Georgia was an out and out star throughout. Thank you Georgia.
2026年8月5日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Good afternoon Phillip,
Thank you for your wonderful feedback, it’s great to hear you enjoyed such a relaxed and pressure-free experience throughout. We’re delighted Georgia and Aran were so helpful in answering your questions and supporting you with the purchase of your first fully electric car. It’s fantastic to know you’re enjoying your new car and that Georgia made such a positive impression.
Kind regards,
Dean
Very helpful and even entertained the…
Very helpful and even entertained the Grandchildren by playing football with them. They loved the stickers they were given
2026年7月22日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Hi Monique,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Citroën Harlow. It’s wonderful to know everyone was so helpful, and we love hearing that your grandchildren enjoyed their visit too – especially the football and stickers!
Thank you for taking the time to share your kind feedback. We hope to welcome you and your family back again soon.
Kind regards,
Kerry
It was pleasure to work with Georgia
It was pleasure to work with Georgia. Everything was really well organised and smooth. We had great experience and had full trust into her and Aaron throughout the whole process. Which was actually really fast and easy going. Also they both were very grounded and extremely friendly and polite.
2026年7月15日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Hi Mr Stanchev,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with Georgia and Aaron at Vertu Citroën Harlow. It’s wonderful to know everything was well organised, smooth and straightforward, and that they earned your trust throughout the process.
We’ll be sure to pass on your kind feedback to both Georgia and Aaron. Thank you for choosing us, and we hope to welcome you back again in the future.
Kind regards,
Kerry
The salesman Joe
The salesman Joe, really understood our needs and made sure we drive away with the right vehicle. He is very professional and kind.
2026年7月8日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Thank you for your wonderful feedback. We’re delighted to hear that Joe took the time to understand your needs and helped you find the right vehicle.
It’s great to know that his professional and kind approach made such a positive impression. I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Martin gave us an amazing service
Martin gave us an amazing service, he was always happy and cheerful. Nothing was ever to big or small, He was always available on the phone when needed. Thank you so much Martin. We are very happy with our car. I would very much recommend 😁
2026年7月7日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Hi Amanda,
Thank you for your wonderful feedback.
It's fantastic to hear that Martin provided such amazing service throughout your journey. We're pleased he was always cheerful, helpful and available whenever you needed him, making the whole experience as smooth as possible.
We're delighted to hear you're so happy with your car and really appreciate your recommendation.
Kind regards,
Danielle
5 star service
5 star service
i had been looking around for a while for a car, the service and support i got from citroen vertu harlow was incredible. they supported me through the entire process. i can’t thank you enough:) special thx to Joe and Alex
2026年5月27日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Hi Michele,
Thank you for your fantastic review! We’re delighted to hear you received such incredible service and support from the team at Citroen Harlow whilst finding your new car.
It’s great to know Joe and Alex looked after you so well throughout the entire process — we’ll be sure to pass on your kind words to them both.
We hope you’re enjoying your new car, and thank you again for choosing Vertu! 😊
Kind regards,
Kerry
Great service and Great Deal
Great service, great choice of cars and a great deal. The staff were friendly, attentive and no pressure tactics - thanks to Alex and Connor - we are delighted with the car for my daughter - Gino
2026年5月22日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Thank you for your fantastic review, Gino.
We’re delighted to hear you were so pleased with the service, the range of cars available, and the great deal you received. It’s especially pleasing to know the team created a friendly, attentive environment with no pressure — exactly how buying a car should feel.
Alex and Connor will be thrilled to hear your kind words and to know they helped you find the perfect car for your daughter.
We hope she’s loving it, and we truly appreciate your recommendation. We look forward to welcoming you back again in the future.
Kind regards,
Keith
Whole experience was excellent from…
Whole experience was excellent from start to finish. Salesman Connor spent ages with us going through each car as we hadn’t decided which one to go for. Had test drives in all to make decision easy. Then went through deal with sales manager Aaron. Again very patient and gave us excellent deal and good px price. Would def recommend and will use again and for all our services Thankyou. Diane bunce
2026年5月13日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Hi Diane,
Thank you so much for your wonderful feedback. We're delighted to hear that your experience was excellent from start to finish. It’s great to know that Connor took the time to go through each car with you and arrange multiple test drives to help you make the right decision — that level of care really makes a difference.
We’re also pleased that Aaron supported you so well during the deal, ensuring everything was clear, patient, and that you received a great offer along with a good part‑exchange value.
Your kind words and recommendation mean a great deal to the whole team, and we’re thrilled to hear you’ll be returning to us in the future.
Thank you again for choosing us.
Kind regards
Dawn
Great service
Great service. No high pressure sales, great package, happy with car and our sales chap Connor went out of his way to make things as smooth as possible.
2026年5月8日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Hi David,
Thank you for your great review. We’re really pleased to hear you experienced a no pressure approach and were happy with both the package and your new car.
It’s fantastic to know Connor went out of his way to make everything as smooth as possible for you.
We really appreciate your feedback and your recommendation.
Thank you, Danielle
Painless, hassle-free purchase
Painless, hassle-free experience. The Carwow offer was so good our local Citroen dealership told us to snap it up, as they couldn't get near it. Only minor thing was I had to ask about the free breakdown cover as not one salesperson mentioned it (and I still don't know what level of cover is provided ie. roadside, recovery, home start etc.).
2026年4月18日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Thank you for taking the time to share your experience with us.
We’re delighted to hear that your purchase was painless and hassle-free, and that the Carwow offer exceeded expectations — it’s great to know the value stood out so strongly. Making the process straightforward and competitive is something we work hard to achieve, so your comments are very encouraging.
We do appreciate you highlighting your feedback regarding the complimentary breakdown cover. We’re sorry this wasn’t clearly explained at the point of sale, and we understand how important it is to know exactly what level of cover is included. Your comments have been noted and shared with the team to ensure this information is communicated more clearly going forward. Should you still need clarification, our team would be more than happy to talk you through the details.
Thank you again for your honest review and for choosing us. We wish you many happy miles ahead and look forward to supporting you in the future.
Kind regards,
Keith
Employ more people,have bigger premises…
Employ more people,have bigger premises ,car under warranty heater and demister doesn’t work they can’t look at it for 6weeks that’s just for a diagnosis, i find it simply amazing that you phone up and they seem surprised that you have a problem and that you want it fixed no wonder the Chinese and Koreans make big inroads to the car maket
2026年3月21日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1A2103 Kind regards, Kerry
Good communication and service
Good communication, had an open mind but the sales team were able to provide me with various cost effective options to purchase a new vehicle, and were able to source the exact vehicle specification etc of my choice which was perfect!
2026年3月18日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Thank you, Mick, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that you received great communication from the team at Citroën Harlow. It’s fantastic to know they were able to present a range of cost‑effective options and ultimately source the exact vehicle and specification you were looking for. We’re thrilled the experience was perfect for you.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Vertu Motors - Citroen Harlow からの回答
Thank you for taking the time to share your experience. We’re really pleased to hear that you had a good visit with us, and we appreciate your support. We hope to welcome you back again soon.
Kind regards,
Chloe
It was all down to Georgia booker who…
It was all down to Georgia booker who was brilliant
2026年1月23日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Thank you so much for your kind words! We are so happy to hear that Georgia was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Really good customer service from start…
Really good customer service from start to finish very accommodating. Now looking forward to enjoying my new car
2025年12月22日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Good afternoon, Mark .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Lauren was extremely helpful
Lauren was extremely helpful, friendly and knowledgeable putting me at ease.
2025年12月9日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
My new e-C3
Every member of staff with whom I came in to contact was knowledgeable and helpful. I felt my purchase was made with appropriate information and, so far, it's been absolutely the right one for me.
2025年11月25日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Good morning Janet. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Easy online buying process.
Easy online buying process, clear px value so easy to make my decision. I really hope the collection and PX exchange will be as easy.
2025年10月1日
自発的なレビュー
Vertu Motors - Citroen Harlow からの回答
Good morning, Ian. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
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