Vertu Motors - Citroen Harlow レビュー 

Vertu Motors - Citroen Harlow からの回答

1日前

Thank you for your wonderful feedback. We’re delighted to hear that Joe took the time to understand your needs and helped you find the right vehicle.

It’s great to know that his professional and kind approach made such a positive impression. I’ll be sure to pass on your kind words to him.

Kind regards,
Matthew

Vertu Motors - Citroen Harlow からの回答

2日前

Hi Amanda,

Thank you for your wonderful feedback.

It's fantastic to hear that Martin provided such amazing service throughout your journey. We're pleased he was always cheerful, helpful and available whenever you needed him, making the whole experience as smooth as possible.

We're delighted to hear you're so happy with your car and really appreciate your recommendation.

Kind regards,
Danielle

Vertu Motors - Citroen Harlow からの回答

2026年5月29日

Hi Michele,
Thank you for your fantastic review! We’re delighted to hear you received such incredible service and support from the team at Citroen Harlow whilst finding your new car.
It’s great to know Joe and Alex looked after you so well throughout the entire process — we’ll be sure to pass on your kind words to them both.
We hope you’re enjoying your new car, and thank you again for choosing Vertu! 😊
Kind regards,
Kerry

Vertu Motors - Citroen Harlow からの回答

2026年5月24日

Thank you for your fantastic review, Gino.
We’re delighted to hear you were so pleased with the service, the range of cars available, and the great deal you received. It’s especially pleasing to know the team created a friendly, attentive environment with no pressure — exactly how buying a car should feel.
Alex and Connor will be thrilled to hear your kind words and to know they helped you find the perfect car for your daughter.
We hope she’s loving it, and we truly appreciate your recommendation. We look forward to welcoming you back again in the future.
Kind regards,
Keith

Vertu Motors - Citroen Harlow からの回答

2026年5月14日

Hi Diane,
Thank you so much for your wonderful feedback. We're delighted to hear that your experience was excellent from start to finish. It’s great to know that Connor took the time to go through each car with you and arrange multiple test drives to help you make the right decision — that level of care really makes a difference.
We’re also pleased that Aaron supported you so well during the deal, ensuring everything was clear, patient, and that you received a great offer along with a good part‑exchange value.
Your kind words and recommendation mean a great deal to the whole team, and we’re thrilled to hear you’ll be returning to us in the future.
Thank you again for choosing us.
Kind regards
Dawn

Vertu Motors - Citroen Harlow からの回答

2026年5月10日

Hi David,

Thank you for your great review. We’re really pleased to hear you experienced a no pressure approach and were happy with both the package and your new car.

It’s fantastic to know Connor went out of his way to make everything as smooth as possible for you.

We really appreciate your feedback and your recommendation.

Thank you, Danielle

Vertu Motors - Citroen Harlow からの回答

2026年4月19日

Thank you for taking the time to share your experience with us.
We’re delighted to hear that your purchase was painless and hassle-free, and that the Carwow offer exceeded expectations — it’s great to know the value stood out so strongly. Making the process straightforward and competitive is something we work hard to achieve, so your comments are very encouraging.
We do appreciate you highlighting your feedback regarding the complimentary breakdown cover. We’re sorry this wasn’t clearly explained at the point of sale, and we understand how important it is to know exactly what level of cover is included. Your comments have been noted and shared with the team to ensure this information is communicated more clearly going forward. Should you still need clarification, our team would be more than happy to talk you through the details.
Thank you again for your honest review and for choosing us. We wish you many happy miles ahead and look forward to supporting you in the future.
Kind regards,
Keith

Vertu Motors - Citroen Harlow からの回答

2026年3月21日

Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1A2103 Kind regards, Kerry

Vertu Motors - Citroen Harlow からの回答

2026年3月19日

Thank you, Mick, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that you received great communication from the team at Citroën Harlow. It’s fantastic to know they were able to present a range of cost‑effective options and ultimately source the exact vehicle and specification you were looking for. We’re thrilled the experience was perfect for you.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - Citroen Harlow からの回答

2026年2月8日

Thank you for taking the time to share your experience. We’re really pleased to hear that you had a good visit with us, and we appreciate your support. We hope to welcome you back again soon.
Kind regards,
Chloe

Vertu Motors - Citroen Harlow からの回答

2026年1月24日

Thank you so much for your kind words! We are so happy to hear that Georgia was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Vertu Motors - Citroen Harlow からの回答

2025年12月23日

Good afternoon, Mark .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Vertu Motors - Citroen Harlow からの回答

2025年12月10日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Vertu Motors - Citroen Harlow からの回答

2025年12月3日

Good morning Janet. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Vertu Motors - Citroen Harlow からの回答

2025年11月27日

Good morning, Ian. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Vertu Motors - Citroen Harlow からの回答

2025年10月27日

Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Vertu Motors - Citroen Harlow からの回答

2025年10月23日

Good afternoon Janet. Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Vertu Motors - Citroen Harlow からの回答

2025年9月24日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Vertu Motors - Citroen Harlow からの回答

2025年9月11日

Good morning David. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Callum, David and Mike. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

Vertu Motors - Citroen Harlow からの回答

2025年9月2日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.